FedEx Office Print & Ship Center

Shout out specifically to TYRA. Been going here for print orders for over 2 years now. Yesterday I dropped by to pick up an order and for the 1^st time it was completely wrong. Turned out that the file they received was incorrect (an older version), so the blame was on our end. I was frustrated…
Given the mistake was ours, Tyra didn’t need to be as accommodating as she was. She gave me a card, told me to have the company owner email her the file (rather than submitting online) in order to expedite the reprint. I left thinking they would call me in a day or so. Nope… Tyra had a new order ready within an hour. Stellar customer service!!! Thank you Tyra!

This is the worst fedex I’ve seen. Only one working person in the entire store w 5 – 6 customers waiting. I’m here to pick up a package and 20 – 30 minutes im still waiting. Really disappointed

Fantastic customer service! I was treated TERRIBLY at Staples when I went to the copy center to make 15 color copies of a 20 page packet. I left very upset and went right to FedEx. I was greeted immediately when I walked in the door. A gentleman asked how he could help me and I told him I needed copies. He called a representative named Dina to come help me. She made my copies which were a combination of color and black and white and the packets looked great. She went through and counted out the color pages vs. the few pages of just text so I wasn’t over charged.
Everyone was super friendly, helpful and attentive. I spent $ 179 in one trip and will go to FedEx for all my copy needs moving forward. Very happy!

Always so nice and helpful when I come in. I come here for all my printing needs! They have 7 computers to work from. They also ship out packages. But they don’t send to PO boxes. They also have a small seating area so you can get some work done. I’ve been to other fedex links before but this one is always the most helpful and they are happy to help you!

Came in here tonight to use their computer to print docs and fax. $ 11 later, nothing accomplished. Paper jam on printer that did not allow my docs to print, only one person working that was already working on a hour long project with a customer and still one other customer waiting infront of me in line. No acknowledgement that we were waiting. Finally, the customer that was occupying the worker’s time said «Do you have anyone else here to help you out?» Worker said nothing. I asked, «If there was anyone that could help me with a paper jam and I was paying for a computer by the minute, Should I log off?» He informed me to logout, but acknowledge nothing else. I asked if it was ok if I tried to fix paper jam. Still nothing? I logged off the timed computer, tried to fix paper jam but was unsuccessful. During this time a second worker appeared, where did she come from? She helped the other customer and ignored the fact that I was literally taking apart the printer. After being there for a task that would take less than 5 minutes at any other printer shop, I threw in the towel and left. $ 11, 40 minutes and no care for patronage. I called in 30 minutes later but no answer. Called the FedEx customer service phone number and they were able to get someone to pick up phone. I explained to the girl, that I would like to request a refund for copies stuck in machine and computer time. She said I needed a receipt. I explained to her again there was a paper jam and the receipt I requested was stuck in the printer. I asked for the general mangers name, she gave the names of Steve and Robert. She could not give me their last names because she didn’t know them and she didn’t know when they would be working next, because she didn’t have a schedule infront of her. She could not even supply the name of the only other person working there? Apparently he was a figment of my imagination. Point is, bad experience and I expect a refund. I will update later if Robert or Steven honor a refund. I will also recommend that they train their workers on customer service and that simply acknowledging a customer will put them at ease. Multi tasking also could be beneficial.

I’ve been meaning to leave this review for a few weeks now. I ran into some problems with printing and Steve and Alexis helped resolve my issues.

A young woman named Alexis was SO incredibly helpful for me today. I seriously would’ve been lost without her help. Got all of my important employment documents printed, scanned and edited in a matter of minutes, and she saved me money and time. Serious customer service!!! This place is awesome. Everytime.

Customer service and assistance was horrible. If you are looking for an attentive and helpful staff look elsewhere.

If you want to ship ANYTHING, this is the spot.
Forget about UPS, and the Postal Service. This FedEx is the moneymaker, and for good reason. I came in around 9:15 after getting little to no help at the USPS on Cass St. I needed to ship two large items and have them boxed up. Daham was the senior employee training a newer employee Alexis and she expertly trained while simultaneously helping me in what seemed like record time. These ladies were extremely helpful and professional.
This was enough for me to open a new account. My shipping days will forever be with FedEx until the foreseeable future.
This is an exceptional FedEx office with excellent customer service. They also open during the work week at 7am (hour and a half earlier than USPS). If you need to ship anything, this is the one for you!

We are visiting here from Arizona, and the place where we are staying doesn’t have a printer. Used Unilocal to find a place to print tickets we need and this place popped up. A simple phone call provided us with a great experience, they were very courteous, totally understood what I was asking for, which was sending them an attachment for printing and pickup. Within 10 minutes of sending the email our prints were ready!

Love this FedEx location and their staff. Miguel assisted me and provided me with guidance when I had no idea what I was doing trying to print my wedding invitations. The staff is so kind and helpful. Definitely going to continue to take my business here!

ok their internet is like dial up slow, but they make up for it with their excellent customer service.
the manager went out of his way to help me format my resume. everyone is very patient and helpful which is much appreciated.

I finally had to write a review of this place, because they finally hired someone who DOESN’T suck.
I am talking about Tiera. She is awesome, knowledgeable, and fast.
Before when I used to come here, there were a bunch of slow assholes working. I used to dread going in for a simple print job, because I knew I was going to lose an hour of my life into the abyss of mindless stupidity.
Yesterday, I went in to print some resumes. I was going to buy an entire pack of resume paper so that I didn’t look ghetto with a prospective new client.
Tiera suggested that I didn’t need to buy an entire packet of paper, and that they could print my document on identical paper for half the price. She pulled out samples, we lovingly selected the finest paper that FedEx had to offer, and I was out in 5 minutes.
Thank you FedEx Garnet. You all don’t suck anymore.

Not impressed. I went in to make copies and print a few things. I was told the black and white printer is down so I am to print in color and they will refund me the difference. So I printed all in color as told to and when I go to check out she says, oh well you had to print color anyways so I don’t need refund you. Miscommunication? Maybe. Lack of listening to a customers request before responding, fail. Won’t be using this facility again.

The staff was very pushy and demanding but they got the job done quickly. Not sure if that’s a good or bad thing but I guess I’ll take it. Lol. 4 out of 5 because of the confusion it caused me.

This Fed Ex deserves some props! Shout out to the store Manager Robert for helping me out (even when it was super busy and they were under staffed at the time). I had some brochures for my agency done and they turned out great. Robert informed me that they were more cost effective to purchase in bulk and wait for them to come back from their warehouse in LA, but I wanted to see how a small batch came out… and I am satisfied. They machine folded them as well for super cheap. Only reason for 4 stars is because when I got there I had to wait to be assisted for about 10 minutes because the store was super busy and they were understaffed at the time.

Robert is amazing!!! We were there on Saturday printing a bunch of stuff for my wedding and the place was packed! Robert was the only employee. He had such a great attitude and was so helpful despite people having to wait for him and him having to cater to 10 people at once. I am sure if there were other employees our visit would have been shorter but we really enjoyed every second we were there because of Robert :)

I never really thought I would write a review for a FedEx store but they really deserve some credit.
I have been going there everyday, sometimes twice a day for about a week while I wait to receive my work printer/​scanner. Everytime I go there somebody greets me and always help me with what I need. Been there at 7 am and 9pm, everytime, I get good customer service. iVe had problems figuring out how to print labels to ship, someone helped happily. I left a file for them to print 30 work manuals and the lady that took my order was the nicest. The lady that was working on the prints was having a hard time with the file and called me and was so nice trying to make things work. At the end she got the job perfectly done. I think her name is Tiara. Went to pick it up, guy at the counter wanted to make sure everything was as I wanted. Went there tonight just to ship a simple envelope and the assistant manager was the nicest and friendliest guy, his name is Robert. He was on fire, helping people all over the store and asking everyone if they needed help. When I got home there was a message from someone checking if my printing order from the day before met my expectations. I mean, seriously! I don’t have a bad thing to say!!!
I value customer service so much, so much.
My work printer/​scanner will arrive tomorrow, but seriously, I might be coming back there just so I can feel the good vibe.
Great job guys!

I come to this location for all my package shipping needs. Great location and friendly helpful service. Always have a good experience here.

This place is pretty sweet. I love emailing them whatever I have to print out before I leave my house and it’s always ready for pick up.
My only qualm with this place is that while it looks like there’s 4 – 5 people working at a time, only 1 is working the cash register. It just makes things slower than I’d like.
They have computers if you need to do some quick editing that are cheap. And printing is abnormally cheap.
I just realized their prices have gone up a bit but it’s hardly noticeable unless you’re printing thousands of pages.
I prefer this place to the UPS right next store even if they are a bit slower.