Express Tire Auto Service Centers

Love this place! Quick service, friendly employees and are always making sure that my car is safe to drive. Anytime my car has needed any work Christian Sanchez has been the best at taking care of me and my car without any hassle.
Highly recommend this place!

Warning! This place will take advantage of you if you let them. Took my car in for an oil change went home and realized my filter had not been changed. Maybe my oil wasn’t changed also who knows.
Managers are careless and have long faces when you ask questions. Very unfriendly people
Double check your services or I would recommend not coming here at all.

Do not go here! They try to sell you more things for hundreds of dollars.
I came in for an oil change. I knew I needed 2 tires, brakes and alignment. They said I needed a new radiator, showed me it was cracked. (However, I think they put in a fake, cracked one. Still need to investigate). After this my AC didn’t work. I went back in and Alex said it wasn’t related. My son took it back and spoke the manager Christian. He said the same thing, so he said he was going to call corporate next. When he drove away, it was magically working again. They also over tightened something in brakes and can barely lift emergency brake.
Alex is a schmoozer, flirting with every woman that walks in. Very unprofessional!

Went in for oil change. They wouldn’t use the specific oil I provided. If you have a car with aftermarket parts, for example an exhaust system, they act like little kids. Mechanic kept revving my car as he pulled it in and again multiple times when he finished the job. They think everyone that goes there is stupid. They’ll try to sale you something that’s absolutely unnecessary and they don’t seem very knowledgeable either.

I came here to get my car inspected for Über. As soon as I stepped out of my car in the parking lot I was approached by Christian and greeted. He was so personable and friendly and did my Über inspection quickly and efficiently. Will definitely come here for all future tire needs! Thank you!

BEWARE OF THIS PLACE AND THEIR DISHONESTY!!! Whoever took over management in the last ten months is awful. I’ve brought my car here before and never had any issues. This time it was like walking into a skeevy dishonest mechanic jungle. I dropped my car off for an oil change and rotate and balance my tires. After waiting over an hour (first thing in the morning, no other cars in there) for a call back I called to see if it was ready, one of the assistant managers told me I needed new air filters, didn’t mention the price, and when I asked he told me a different price that was on the invoice. He then proceeded to tell me I needed new rear struts and new tires, my car only has 46k miles on it. When I picked the car up and he ran my credit card he typed in the wrong amount, $ 368, when I noticed I told him he needed to fix it. He then rang up the approved price, two days later I checked my credit card invoice and he ran the card twice, once for the agreed upon amount and once for the $ 368 amount. And to make matters worse I took my car to another mechanic to ask about the tires and rear struts, he told me there’s nothing wrong with them but whoever worked on it last messed with my brakes. NEVER AGAIN WILL I BRING MY CAR HERE! I will also make sure to tell everyone I know not to bring their vehicles here. Dishonest awful mechanics!!!

I stop into this Express location for car service. I had the best customer service I have ever had! Christian at this location (store #93) was extremely kind and helpful. Thank you so much Christian for all of your wonderful service!

Well been doing business here for 12 years!
These people are professional grade in and out and nice!
Highly recommend their service!
Brian

This location CONVOY is the best one I’ve ever been to let alone had the best experience with these 2 gentlemens customer service. I am terribly sorry but I forgot the 2 gentlmens name. I came on Saturday at 5 pm when they close and they STILL assisted me and made me feel more than welcomed. They were the sweetest, they didn’t make me feel pressured, and it’s honestly because of these 2 guys that keeps customers like myself come back to YOUR LOCATION. They want to make sure your car is in the best condition because they genuinely do care. I feel terrible, reason being; I asked them for their names because I was going to write my great experience with them and I lost the paper. Please make sure the 2 guys that worked on Saturday April 17 2016 at 5:00 PM receive this review. I want express to know what great guys they have employed there. They go that extra mile which satisfied my day. (1 was a bald Hispanic with tattoos and the other guy was a bit shorter than him but he was Chinese I believe, had a truck) Thanks guys!
Diana Habash
Double tree by Hilton Agent

Express certainly fits here. Had my Ford Edge inspected today by the most courteous and seriously multitasking gentleman named Wes. A 2 hour assignment turned into 1 hour and 15 minutes all the while handling phones, computer systems, staff and walk in customers alike. I was amazed at his speed and very impressed with his excellent and professional service. Honestly honest too since my vehicle passed with no attempts to request additional services or repairs. I left wanting to leave a tip, he even declined that because, obviously, customer satisfaction was his priority first. Will recommend this center and Wes to take care of you and your car. I’m changing from Discount Tire and will definitely go back here for other car needs. He rocked it!

I’ve had my ’96 Civic for almost 8 years and was considering getting a new car. I went to express tires expecting a list of services needed and a pushy salesmen. Needless to say I didn’t get either. West, I believe his name was, was the nicest guy I’ve met there. He wasn’t using mechanic vocabulary, but instead breaking down the service in terms I could understand. He made sure I understood what each service entailed and broke them down by priority. Instead of trying to up sell me he was looking out for me and my car and I left feeling happy (Pretty rare to do after leaving the mechanic). After the services were done I decided to keep the car because it just drove so dam well!
A little over a month later I brought in the car to have a look at since there was an issue with the AC. Adolfo took care of me this time. When I came back to pick up the car there was an issue with the pricing I had been told at drop off. While I was explaining this to Adolfo the manager stepped out and told us the services would be covered because he’s committed to making sure everyone leaves happy. West, who helped me out the first visit, walked me out to car and explained the confusion. Throughout this whole process the staff was incredibly nice and supportive. They seemed to genuinely care about me leaving happy and informed and that’s why I’ll always take my care there. Thank you West, Matt, and Express tire staff!

I am an Über driver and since Über partners with Express tire for their annual required safety inspections, i went to this location to get said inspection. long story short, i almost got taken for a LOT of money for repairs that weren’t actually needed.
Within an hour or so of dropping my car off, i received a phone call from them stating that i needed a laundry list of things done to my car. Now, i expect to be up-​sold on a bunch of fluid flushes, spark plugs, etc. this is fairly standard of any tire/​lube shop trying to make a quick buck. However, I was also also told quite distinctly that my lower control arm bushings were tearing and in need of replacement ($ 349.98 + another $ 89.99 for alignment which would be required after that sort of repair), and that my rear brake rotors and pads were in need of replacement ($ 390). both of which were later discovered to have been completely untrue and unnecessary repairs.
I drove away that day opting not to have anything done so i could get a second opinion, which I did. my local, 4.5 star Unilocal rated alignment shop looked at my control arm bushings and said they’re completely fine and not in need of repair. Now, why would they tell me they’re fine if they weren’t? that doesn’t make business sense.
as for my brakes, i know enough to tell that my brakes weren’t in anywhere near as bad of shape as they claimed them to be but again, i got a 2^nd professional opinion. this one came from a certified, licensed mechanic contracted directly by Über itself at one of their Activation Centers where inspections are also performed. there i was told my rear brakes were at 60% and nowhere near in need of service or replacement.
long story short (too late, i know), I saved myself from dumping more than $ 800 on unnecessary repairs. It’s a shame that many other folks out there who are all-​too trusting or just don’t know that much about cars are probably getting ripped off here on a daily basis. I’ll never be returning to any of Express Tire’s locations, and furthermore i’ll be sure to encourage anyone i can to stay away from there.

Went tire shopping today & this was technically my 3^rd stop. Was greeted with a friendly «Hi, what can I help you with today?» By Wes. He listened to what I needed, did some searching. Very friendly, looked up some options/​selections & never felt obligated or pressured to buy. & when I finally made a selection, Wes was patient & helpful. And even with getting an alignment done that was needed, I was back in my car in just a lil over an hour.

Wes is very nice, staff is friendly and welcome you with a smile and how is your day. awesome customer service, and did a good job on my car, tire rotation with oil change and inspection! Thanks guys

Beyond filling up my tank and knowing how to change out a flat tire, knowing how a car works is just not what I do. I took my car in late last year after a low tire pressure warning light went off twice during one week. I had already filled the offending tire with air twice and decided to take it in. Not knowing anything about cars/​tires I was prepared to buy a new tire.
John was the guy who helped me, and turns out there was a screw in the tire. He got it all fixed up and I don’t think I was even there for more than 30 minutes.
It’s months later and I have not had any problems with the fix. I drive to OC and LA often, and I’ve put thousands of miles since I had the service done, and I am still satisfied.
If you’re like me and are clueless about wheels/​tires/​car jargon, head on in and ask for John. He made the experience as painless as possible.

I came in on a Sunday to get my break pads replaced, I would have chosen elsewhere but not many plances are open on a Sunday. With not many customers waiting (about two people ahead of me) and it took the guy at the front desk over half an hour to even ask for my information. After two hours of waiting, I asked about the progress on my car and they said they havent started. I asked how much longer it would take and they told me about another hour. At this point i had more errands to run than to wait three and an half hours total to get my break pads replaced. At least they could have given me an estimated wait time at the very beginning. I ended up leaving and waiting for them to get my car down (this took about another 30+ minutes). This place was just ridiculously understaffed or slow. I ended up taking my business elsewhere on a monday (Mira Mesa Auto Techs) and they took less than 50 minutes for them to switch my breaks and replace my rotors.
I definitely do not recommend coming here, they will waste your time, ironically.

Relief now that the last tires Express tire installed on my vehicle is in the garbage.
You would think tires should be a no-​brainier. I bought tires here and even purchased the
extra warrantee without really having the option — they just automatically added it to the bill.
The original tires installed (Toyo’s) were pretty decent — the problem came when one of them developed a leak– Despite having the extended warrantee Express tire refused to honor it
and told me the tires I had originally purchased were no longer in production. I was pissed
and made enough noise that they applied the $$ I paid for the extended service toward the purchase of a Cooper tire. replacement This tire was plagued from day 1 with a slow leak.
Sometimes it would take a few months — other times a few weeks. I took it back to Express tire and always the same reply– We can find no leak sir.
Finally after years running around with a bicycle pump in the trunk of my car I had enough and took the car in to have that Cooper ripped off the car and replaced. The reputable tire shop I took it to checked for leaks and could not find any either but when removing the tire found that the seal to the rim was likely the culprit. So depending on the rotation of that wheel when parked would determine the odds of my tire leaking providing the random flat experience.
I am a happy camper now knowing Express tire is and will always be a distant memory.

Thank you for taking me in quickly. I hit a huge pothole on Miramar Road that totally took out my alignment. I called ET as soon as I got to work to see if they had any availability. They told me to bring my car in and I would be done within 40 – 45 mins. I came in and waited for my car. I checked in, provided my information and they took my car into the shop.
Happy they took me, although the service can be a little more personable. I felt the person who was helping me didn’t enjoy being there and he barely made any conversation.
Anyways, I came in requesting an alignment and tire rotation and when they were about to complete my service, a tech came to talk to me about servicing my car and replacing stuff… The total would amount to $ 1000+ — UM NO THANK YOU!
As they went to test drive my car to see if the alignment was ok, I see the tech race out of the driveway on Convoy. Do they normally speed out of the driveway like that to test drive your car?

Approximately a year ago, a nail punctured my tire and I went here to get it repaired. The person that did all of the paperwork attempted to sell me additional services, which, although I never like, is something common to all auto mechanic shops. About two months ago, I went back because one of my front tires got punctured again and I had been pleased with their previous work. I specifically told the person who attended me (which was the manager) that I had a punctured tire and that was all I wanted repaired.
A few minutes after my car was driven into the shop for inspection, the manager told me to come inside. All four wheels had been taken off, and I already knew that he was going to upsell me. After declining everything he wanted me to «consider» doing to my car, he told me that he couldn’t repair my tire because it had been punctured in an irreparable place, nevermind that the puncture was on the tread, not the side wall. Since I didn’t feel like arguing, I said thanks to the manager and got out of there as quickly as possible.
On the Saturday of that week, I took my car to a place in South Bay San Diego called El Rey del Parche (King of the Patch). In less than half an hour, the shop owner repaired my wheel and I paid everything with a twenty dollar bill.
Since this Express Tire Auto Service Center didn’t care about my business, I’ll give them two stars for the first time around they managed to help. Other than that, avoid this place. I guess they don’t care much about helping unless they know they can suck out at least a hundred dollars out of your pocket/​checking account.

Wow, I don’t understand the low reviews here… This is one of those rare occasions I went for a service without Unilocaling first (Über recommended inspection location).
I called the morning of, upon their opening and made an 11am apt for that morning. The person on the phone was very enthusiastic and happy to help.
Showed up early for my apt, and was greeted by Lance, who was particularly pleasant. He took me early and took care of me on the spot. Very efficient and very friendly. I was out of there in 20min.
I will be sure to update if I have a different experience in the future, but my whole experience was quite satisfying. I’ll stick to my local auto mechanic for most things, out of convenience and loyalty, but I’ll likely return my business here for tires.
5-​stars, no hesitation.