Express

I must say the service here is absolutely fabulous no matter what it is it seems the staff all work great together which is how it should be done! At least management knows how to run a successful business! Great customer service all the time!

Received the worst customer service at the Mission Valley location. The sales and coupons are very misleading. I went in for the reason to use my 15% coupon and couldn’t use it on anything. Tried to speak to the manager but he wasn’t any help at all. Very frustrated with the service and the help.

Fashion Valley Express is hands down the best Express store in San Diego. The staff is awesome and always willing to help.

COME ON EXPRESS!!! It’s Saturday. It’s Christmas shopping time. You’re having a sale. This is FASHION Valley and you have a line 20* deep with 1.5 cashiers??? There’s NO EXCUSE for this!!! (I say 1.5 cashier because one of them is TOTALLY INEPT). No jewelry boxes or bags for gifts??? Come on now!!! You can do so much better than this!!! Totally pathetic lack of customer appreciation.

I bought few month ago a shirt. And after 3 times that I wash it. It loose the color. I went to express store and talked to the manager David. And he replace me the shirt with a new one. Great Coustomer service!

Really like the new store! Better layout, better staff. Glad to see that out-​of-​date cashwrap gone.
I stopped by a few days ago to shop around after work and use a coupon. I was looking through their new OneEleven collection when Renna approached me.
She led me around for a bit and what normally might have been me leaving empty-​handed turned into a $ 150 purchase. A shirt dress, OneEleven top, and a cute A-​line skirt I practically assaulted a mannequin for. Thanks, Renna!

This one star is not for Express company because I shop from them a lot, but it‘s for their store employees on Fashion Valley branch. I am a A-​list member with Express which tells you that shop a lot with them and I have been to their stores in different cities and states from SD to NY and I always felt welcomed and satisfied except in this branch on Fashion Valley where I always felt unwelcome. This review is not based on one time visit incident. I have been to this branch several times since its on of the biggest Express stores in SD. However, I always encountered unfriendly staff who lack the basic customer service skills.

Typical Express store that has both Men’s and Women’s lines in one place. The women’s section is of course larger than the men’s part, but you expected that right? We were greeting nicely and the store was well kept and clean. No major complaints.

Came here today to find a cute outfit for my upcoming Vegas trip! The staff were really nice and even gave me their promotional coupon of 20% off my entire purchase. The lady in the dressing room was really nice and helpful. Thank you! I’m a big fan of your store and your clothing!

I went to this store today, and had the worst customer experience. For the entire 20 minutes I was there, I was flat out ignored by the staff. Never greeted when I came in, never asked if I needed help or a fitting room set up for me (while I was carrying several items), but noticed that other shoppers WERE being asked these questions and being helped. The only reason I got a fitting room was because I flagged someone down, and they literally opened the door for me and walked off. She never came back to check on me or ask if I needed any help (again, I could hear her talking and saying these things to other customers, but not to me).
I guess I didn’t have the «look» of what they deemed someone who was worth their time. I actually found an item that I wanted, but instead put it back. No way am I supporting a store that treats me like dirt. I don’t know what happened, this store used to be very nice and friendly before they moved upstairs.

I love Express. I’ve bought clothes here for years, and even got my wedding and groomsman suits here. I love the fit, style and attitude the brand offers. The new location is really big and nice as well. Recently I had a great sales experience buying new clothes. The associate was very friendly and knowledgeable. When I purchased my items not everything was in stock and the associate informed me I could order the rest online, bring my receipts in and get a price adjustment (for a $ 75 off $ 200 coupon I had). Easy enough.
However my price adjustment experience was anything but pleasant. I brought in both receipts (in store and online) asking for the adjustment. Express receipts have all the SKUs for the items on them, so I figured there wouldn’t be a problem. The woman at checkout proceeded to tell me that she could not do any price adjustments without all of the items present. I explained to her that I recently hurt my knee, can’t walk on it much at all, and making the trip here was thoroughly planned out (I waited until today because I had nothing planned). I simply wouldn’t be able to come back today with the items. However, I had both receipts and the coupon necessary. I asked if there was a manager who could come over and she said she was one, but would get another.
The second manager came over, listened to my story, and regurgitated the same thing. She then went into a speech about how they aren’t supposed to do price adjustments at all on coupons, as if they were already making an exception for me, and that everything would need to be returned and resold with the items present. I understand that my injuring myself isn’t their fault, but the lack of empathy or willingness to make an exception certainly was. I wasn’t trying to screw anyone over, and if anything, I spent more money than I had planned. Rules are in place for a reason but so is the power to do the right thing in certain circumstances. I ended up leaving empty handed except for a customer relations card the manager gave me without my asking.
The whole situation reflected poorly on the brand and was a huge waste of time for me, all for $ 75. While the managers weren’t particularly rude and were certainly doing their job, their lack of flexibility really bummed me out and makes me think twice about shopping here again.

This is my go-​to absolutely favorite store. They have a larger inventory than the one at Mission Valley. However, the store at Mission Valley sometimes have more of the sizes I want in-​stock just because not as many people shop there. They moved locations! Now they’re upstairs next to Bloomingdales, across from Forever21. The new store looks a lot more clean, organized, and better.
The customer service here is great 95% of the time. About 85% of my closet is full of clothes from Express. The quality is great majority of the time. I had only throw out a few times because of long term use and clothes don’t last forever. However, I still have tops and jeans that have lasted me a few years and still look great! Express may seem pricey but it’s not that pricey. They have end of the season sales where items are up to 70% off and there’s an additional percentage off, making the price very reasonable. I also never buy anything full price because you can usually find them 30% or 40% off or even buy one get on 50% off, etc. Then you just use a coupon on top of that and the discount is even better. Unfortunately, you can’t use coupons on store-​wide sales (that’s usually when the whole store is 40% off or 50% off or their 5 days to save type event) but it doesn’t hurt to ask! I got a London sweater for about $ 21 with the original price tag of ~$ 60. My friends tend to like shopping with me at Express because I can usually find them good deals ;)

Cute conservative business clothes. Not for me, cz i dont have the right body type for their clothes. The jeans are either perfect on the hips but tight on the legs or vice versa. Their small is either too small and the medium is too big (maybe cz i’m flat chested).
I would love to wear their clothes for work, but i don’t have the figure. At least they have cute accessories, but definitely not worth the price.
I came in here cz their white pencil skirt caught my attention. I wanted to wear it for an all white party — but its not 60 $ worth cute annnnd it didnt fit haha.
They deserve 3 stars for their friendly service :)
On to the next store.

Excellent service! From the men’s to the women’s department. We have a wedding to go to and they helped us pick an outfit.
Brand new store as well. Everything was nice and and organized and they have so many different styles.
Yes, they’re pricy but the clothes are high quality and there’s coupons on apps and the website.
Great place to shop!

New location is upstairs. The old location is all boarded up and at first I panicked because I thought Express no longer existed at Fashion Valley. I went up the escalator by Bloomingdales, turned left, and surprise… a new Express. The mall directory has not been updated to reflect the new location as of today. There is a separate entrance for the men’s section and then the men’s and women’s departments come together again in the back of the store at the checkout.
The employees are friendly and helpful. I’ve always been greeted when walking into the store. I was in today to return some online items. I was able to return them hassle free. As soon as the line had more than 1 person waiting another cashier was called to the back to help with checkout.
The layout of this store is awesome. Everything is extremely organized and makes shopping here much easier. There are separate sections for different types of items which makes it easier. The layout is much better than the old store! My favorite place to shop has just become even better!

AHHHHHH… the location of this store actually moved upstairs across from Forever 21 and next to Bloomingdales. So when you walk downstairs and see it all boarded up, don’t panic. It moved.
This review has been long over due… the new store is pretty nice but doesn’t seem as large as when it was downstairs. It never fails, I ALWAYS am greeted once I enter in Express and am helped out immediately. Express always has wonderful deals, you just have to keep an eye out for them!

I wish I would have taken note of the ladies names who helped me as I shopped last week but I’m sure all of the employees at this location are great.
I went in last week to shop for new fall clothes and the three women who helped me were so nice, patient and accommodating. From the fitting room experience to the check out, everything was awesome. I will definitely be back!

I’m not sure what happened but the quality of their clothes are not what they used to be. Their jeans specially looks cheap and the stitching looks bad. The only upside is if you’re looking for some basic tees and tank tops they are usually on sale and are definitely cheap.

Love to treat my daughters to a shopping trip at this Express location, which has lots of selection. Labor Day weekend sale meant everything was 40% off. Staff is pleasant.
Clothing at Express is higher quality than clothing at Forever 21. Tops and pants from Express last through many washings.
The bouncy music energizes customers. (-;
Clothes at Express can be dressed up or down, so that you can go casual or a little more dressy. They have some classic items which won’t go out of style before you grow tired of them. There’s plenty of black, if you like to mix colors with basic black.
Express often has sales after Christmas as well. As I’m sure you know, both men and women can find well-​made clothes at this store. So… Express yourself. Haha. (-:

Over the years since the 1990’s the quality of their clothing has come down. Now that I recently purchased some casual tops, only after a couple of 1 – 2 washes they appear so worn out and flimsy. The slacks and jeans are better though.
If you actually do head to head comparison of work clothes fabric, how they wash, the pricing, how often you wear them, and return policy, I believe this brand is overrated for the regular price. For work clothes, even if you’re in your younger 20’s or older Nordstrom is still better quality, service and competitive pricing.