Elán Loma Highlands

My experience here to say the least has been quite interesting.
First off, I moved to élan loma highlands in June of 2014. Prior to moving in, property management was going to have my bathtub refinished, however I was informed the day I moved in that it had not been completed, so they scheduled the maintenance for the following Saturday when I would be on vacation. I couldn’t be inside of the house while this was being done due to the toxic fumes and chemicals.
Fast forward to the next Saturday, I get a text message of a picture of a burned down unit from a friend who had so the photo posted to Twitter. After looking at the picture for a good minute I realized it was MY APARTMENT that had been completely burned down. I immediately called my parents who live right down the street to check it out, and unfortunately I was right, the man refinishing the bathtub was negligent, had no ventilation, and caused an explosion. I lost everything. The fact that I didn’t get a call from property management and instead I had to find out through a PHOTO POSTED ON TWITTER really pisses me off.
Initially after the fire, I was completely traumatized and did not want to live in the complex, however I needed a place to live and since I had no rental history I decided to stay instead of spending more time looking for another place. After being placed in a hotel in PB for 2 months, I moved into my new upstairs unit. Lindsay made a comment how she «didn’t feel comfortable» moving me into the unit because it was dirty. She said she would come by and wipe things down later. If she did that, I’ll never know because my unit was still dirty when I moved in. The toilet had urine and public hair on the bowl…
So now it is August 2015 and I just received a letter from property management that I OWE them $ 116 in addition to the $ 400 deposit I will not be getting back. The reason was the carpet having stains, which I was fine with even though it was mainly soda/​drink stains that could’ve been removed. What I’m really angry about is they charged me an additional $ 100 cleaning fee for the top of my refrigerator, stove, and toilet. First off, my mother and I cleaned the unit entirely and spent 2 days doing so. Secondly, the toilet bowl did not look clean in the picture they sent me, however it WAS cleaned by me. Honestly someone else had to of used it after I cleaned it or there is a plumbing issue that caused it to create a dirty ring.
What I am most angry about is this company was responsible for burning my apartment and all my belongings to the ground AND I was moved into a DIRTY apartment so why should I be charged with their additional bullshit cleaning fee?
When I called they were telling me that I signed off on it that the unit was dirty on the final inspection sheet. I DID NOT SIGN OFF ON THE UNIT BEING DIRTY. Because I am young and inexperienced, I signed because I was under the impression that Mary Kathryn and I were done. When I left Mary Kathryn did the entire walk though AGAIN without me and filled in parts saying the unit of dirty.
Also some side notes: the unit was HOT. I would have to leave at times and sleep at my boyfriend’s house.
My neighbors below me smoked so much that I couldn’t keep my sliding glass window open, and I could STILL smell it when my door was closed.
Finally they raised the rent $ 200 after my lease was up. I’m sorry but $ ¹²⁵⁰⁄₁₃₅₀ for a unit that doesn’t even have ventilation and just sucks overall?
The location was nice and convenient for me, sadly there are too many cons that outweigh this.
Avoid Élan Loma Highlands at all costs if you don’t want your money sucked out of you.

These apartments are advertised as luxury??? In my opinion, $ 1395 for 475 square feet could be much better spent elsewhere. Here’s why:
* My parking spot was on a speedbump
* None of the cabinets close
* It’s extremely hot in unit, (unbearable to sleep in Summer) but screen door is cheap so you can’t leave the door open or bugs get in
* Sliding glass door is not sealed, so bugs get in regardless. Silverfish, fruit flies and spiders in my apartment the whole six months and I always kept it immaculately cleaned.
* Property management scheduled bug spray on wrong day. I was supposed to be working from home, and I could not get in my apartment to work from home. I had to go somewhere else to work all day.
* Walls are thin, can hear everything in neighboring units, and I mean everything (them going to the bathroom, what they’re watching on tv, etc)
* I scheduled a maintenance request for my sink sprayer that was broken upon move-​in. It was noted that parts were ordered, I waited a month and received an email that the work order was completed and closed. I had to email and say it was never completed. It was rescheduled– turns out «parts» were taking out the sprayer in my kitchen sink completely and covering it with a metal ring (not a repair whatsoever).
* The shower head is made for a 4 ft tall person. You have to squat every time you shower.
* People at apartment next door’s smoke goes right inside the apartment
* Not only are homeless people dumpster diving in the trash and recyclables, but so is a resident. Property management was made aware of this, and did nothing.
* There is a bird in Unit 25, constantly squawking, even though the online pet policy says cats only. When I asked property management to look into it, they took forever to respond — after emailing for several weeks, they said the resident would make sure to take action to eliminate further complaints. They did not.
* Entire residence smells like a mixture of marijuana and cat hair and pee.
* Property management assigned a Lincoln town car and a F150 to park back to back, blocking the exit to the parking lot.
* Black Volvo parks in tow away fire zone — speeds through parking lot all the time — nearly hit me twice. Apparently he has a «deal» with property management to park in that spot, even though it is marked as a fire line and tow away zone, not a parking spot. Would probably make more sense for property management to label this as a parking spot and not a tow away fire zone. Especially since they have had a fire in the complex over the past couple of years.
* The lease states you will receive your entire deposit back if you return the unit in the same manner you received it, minus normal wear and tear. Mine was, and I was still charged for them to clean the carpet and paint the walls.
For anyone that provides a service, I would expect them to be courteous and helpful. Especially so from a complex that is so expensive. The property management staff is very rude, unprofessional, and not helpful.
I wish I would have known all of this beforehand. I would never have rented from here!