Durbin’s Carpet Care

We use Durbin’s on a regular basis. They are quick to respond and flexible with our busy schedule. Thank you for all of your hard work, we appreciate what you do for our community! Thank you!

I’ve used this company several times in my home (white carpet) and they do an outstanding job. Highly recommend them!

I used these guys because my property manager recommended them. And I’m glad they did. They were on time and very professional. I complained about the first run on the living room and they went out to their van and pulled out some heavier duty equipment and soap (I guess) and sure enough, my carpet was quite nice. I had Coit out a year prior and they totally left the living room looking horrible. Durbin’s fixed that up for me. And the rest of the carpet looked like new. I’m very happy and will use them again. I highly recommend.

Curse my dirty, dirty carpet.
So I called these guys because my apartment building uses them.
They showed up right on time, and were pleasant. My living room isn’t that big, and they cleaned it in about 20 minutes. All the stains appeared to be gone, which was great.
The next day after the carpet dried, some stains appeared. Clearly, the carpet was not cleaned properly. Aside from failing to do the most basic function of their job, they did not go above and beyond. The guy completely missed a corner of the room next to the bookcase, and since I only paid for one room, they didn’t take the extra 60 seconds to remove a stain that was in a second room, but literally right on the edge of the area I had paid to have cleaned. I mean, wow. It would have been a cool gesture on their part.
They charged me an extra $ 5 to clean an area rug. Not bad I guess.
They charged me $ 40 for the one room. After they left, a friend of mine told me that he uses a company that does a good job, and that only charges $ 20 a room. So I guess I overpaid AND they didn’t go above and beyond to make it worth it.
At the end of the day, I overpaid for a mediocre job.