Doubletree Golf Resort

Here is the bottom line. I would like to let Hilton Executives know that the taking over «distressed» properties and halfway fixing them up is really giving the Hilton brand a bad name. I have traveled enough to get it. The Double Tree brand seems to be a Hilton moniker that takes over properties that should be bulldozed and attempting to give them decent beds and a flat screen and call them Hilton. This business model is not working and could kill the Hilton brand if not careful.
Literally, this property is a sad «golf resort» with no golf course! The golf course closed 2 years ago and has left the property with a sad face. The design is a confused architecture from the early 80’s that must have used millions of acre feet of stucco. It is so ugly and tired that really no amount of paint and silicone will repair its tiredness. To be fair, the staff tries very hard to be nice, but, you can tell they have no love for this this Hotel. The remodel is extensive, but, seems to be 10 million short of the mark. The pool and Jacuzzi are ugly, the landscaping is horrible, the walls so thin from really bad construction. Good thing the place is empty so that the lack of guests makes for a fairly quiet stay but you can tell the place would be an acoustic nightmare with more guests. The rooms are big and nicely decorated but, besides that… the entire place seems like it is «hanging in there» until they can find that 10 million somewhere to just tear it all down and start over. So, if you found that really good rate for a «resort» now you know why.

Do NOT book from any third party. Or, you better get started on leaving one star review before your arrival. Hilton HHonors is your best friend.

Just drove by after dinner at neighborhood Café Luna. Noticed the lounge at Double Tree Resort hotel in Rancho Penasquitos is open with jazz music. So we stopped for after dinner drink. Seeing they just open the bar has limited supply of beverages. The bartender although he was nice n polite has no knowledge of our order drinks. The manager seating across the bar was less communicative. I try to order a glass of port and my husband a rustynail. So we tried another drink cream d’meanthe on the rocks, cognac. They only have one selection of cognac. So I said the third request should be free if you can’t produce. Anyway, I felt bad since the bartender was so apologetic n nice. The manager didn’t even introduce himself seeing the lounge just opened. It will take us long to come back. Plus their drinks were over priced$$$$.

I’m here for a family event, and we all booked rooms here in advance. The grounds are still under construction/​renovation, and they were expected to be done already. My parents are almost 70, and I had to help them carry all of their luggage up three flights of stairs since the elevators are down during the renovation process. I haven’t had any in-​room issues, but my father had the lights shut off on him while in the shower (the front desk says the lights are on a 20 minute timer, but that is a dangerous situation if an older person slips and falls). Suffice to say, in its current state, this hotel is not particularly senior-​citizen-​friendly. Due to the inconveniences incurred from delays in renovation, we were offered free Wi-​Fi and free breakfast (your basic scrambled eggs, bacon, oatmeal, and potatoes) during our Thursday to Sunday stay. The temporary fitness center is big enough for maybe four people, and I have not had the chance to use the golf course yet. The staff has been friendly and helpful. They know everyone is inconvenienced, and they have done their best to try to make up for it. Overall, it’s just okay. I would be interested to see what it’s like when they are actually running at full speed.

Double Tree Inn golf resort is completely misleading, it does not even have a golf course anymore and was under MAJOR construction when we drove in. It was difficult to find where the «lobby» (if that’s what you can call it) even was. Not AT ALL what I booked. Completely disappointed, especially on Valentine’s Day weekend.

Accepted our late check in, which was great. Gave us 2 chocolate chip cookies that were delicious. Our room was beautiful and clean with a little patio (a little disappointed by that because we paid for a balcony but we got over it). Walls are pretty thin, we were woken up every morning at 8am by the cleaning ladies playing music and talking loudly amongst themselves and whenever the people staying in the room above us flushed their toilet, we heard that too. The super comfy bed and working heater made up for the random wake up calls. In all honesty, expected a little more considering how much we payed.
Would recommend asking for a 2^nd floor room.

This is a great hotel with amazing service. Special thanks to breakfast buffet personnel, our breakfast was delicious and we were treated really well. Will definitely recommend this hotel to my friends and will be happy to stay here again myself.

I was very pleased with the service of the hotel. When a portion of our room did not have electricity they offered another room. When the new room was not to our standards they allowed us to go back to the old room, fixed the electrical issues and gave us free beer as a concession. This is only one of the very courteous things the staff did for us. The room was nice, clean, and comfortable. Overall it was a good stay.

We stayed at the Doubletree hotel early October 2015 due to a pipe leak at our place. Cold and rainy, the place 1) had a vending machine that ate my money, and 2) was under heavy construction. Neither facts really made our stay exceptional, but it was good enough and the room and room coffee made up for it.
We checked in at their little makeshift lobby where we were offered delicious chocolate chip oatmeal raisin cookies upon check-​in. The non-​smoking king room had a balcony with basic patio furniture and a gigantic bathroom. All we could do when we arrived was say, «Ooohhhh, prettyyyyy» at EVERYTHING. The boyfriend immediately began planning on future home remodeling based on their bathroom — yes, it was that pretty and modern and fancy-​lookin’. I think the Hilton Honors room helped with overall comfort.
In addition to the comfy bed, the in-​room coffee maker offered Coffee Bean pods which were a HUGE upgrade from the other hotels we’d stayed in that week. We needed it so badly that after dinner we headed up to the lobby and asked for 6 more coffee pods. The receptionist seemed a little taken aback when we asked for so many; I feel like he thought we were stealing them for our own use. He wanted to give us 3, we asked for 6 and drank it all by the end of the weekend. Wi-​fi was technically free — we had to accept charges on our end, and they removed it from the final bill in their system.
I wish it were a bit cheaper per night, instead of the $ 150 we paid! But I guess if you have a Hilton Honors room, and the pool and hot tub are working well, and it’s not a cold or rainy day, it might be actually worth it.

First off, I don’t understand why there are so many negative and neutral reviews on here this place was effin amazing!!!
Let me start off from the beginning, my boyfriend and I drove about 2 hours to Sam Diego for a couple of events we had to attend to this weekend. We arrived Saturday on a hot afternoon and found our way to their temporary lobby/​check in area since this site IS going under construction and renovations but it was very easy to find. We were kindly greeted by two gentlemen whom checked us in, gave us our keys, details, and pamphlet about the hotel and even offered free cold water or sodas and cookies! Score! Our room was located in the main building near the entrance, so our car wasn’t far at all from our room. As we entered our room we felt a nice cold breeze from the AC inside and boy were we happy to finally rest! The bathroom was clean, big, had a closer and a blow dryer, a huge mirror, and a closet with a safe and hangers for our clothes. The bed room area was amazing as well! A huge TV hung in front of our king size bed along with a small desk area, another smaller mirror (for us girls who do our makeup), and a coffee machine. On the bottom left cabinet below the TV was a small door and inside was a mini refrigerator we used to put our drinks. We also had a balcony that led us to the back area of the hotel and the view was amazing! We slept like babies with the AC and the cozy bed! Check out was a breeze the next day, we are DEFINITELY COMING back to this Double tree on our next San Diego trip. Perhaps even after their construction it will be even more awesome!

The golf resort is not a golf resort. The golf course closed down a few months ago. The resort is under going a massive renovation. Construction is considerable and a lot of the amenities are not available.
The room was clean. The bed was comfortable. The shower was designed for the short people of the century before last.
The disappointments began with the smoke alarm going off at 3:30 in the morning, and then every twenty minutes thereafter. I called the front desk and spoke with John W%$#@& who was less than helpful. I asked for a credit and he told me that since I prepaid for the room (Expedia) that I would have to speak with someone in management about that. I showered, packed my belongings, loaded my vehicle, and went to the office to turn in my «keys» and to check out around 4:30 A.M. Sunday morning. I once again spoke with John W%$#@& and expressed my dissatisfaction with my full cost room coupled with the half nights rest. I asked him to have someone from management give me a call leaving my cell number and getting John’s name.
It is now one week from my stay in this «golf resort» and I am still waiting on someone from management to give me a call. Either John W%$#@& never passed on my request OR management is so unconcerned about a dissatisfied guest that they do not feel the need to return a requested call. Apparently they are not in the customer service, or customer satisfaction, business.
Look elsewhere for a more proactive hotelier.

You know those annoying Unilocal reviews where a customer gives 1 star at like a seafood restaurant because they’re allergic to seafood? I’m on the opposite side of the spectrum. Here at this resort, I’m not even a customer. But I had a great experience here.
I had a minor car issue, so I had to pull over at some parking lot. I kid you not, less than a minute, three employee go karts swarmed over. They asked me if anything was wrong. I told them my situation and they sent one kart to pick up a tool box. Two resort engineers, Jeff and Jacob, fixed my car issue. Tony seemed to be a manager and was cordial too.
I offered to tip and they refused. Probably because I had an old crappy Corolla and looked like a charity case.
Anyways the point is, I was not a customer and I had 5 star kindness. Imagine if you were an actual customer.

Worst place I’ve seen in a while. It’s so outdated and worn out I’m disgusted to touch anything yet alone sleep here. would leave it was earlier.
The room has a nasty smell to it, the towels are old, there is no direct/​close parking, steps to get to your room like an apartment complex with no elevator, paper thin walls, dirty carpets… Simply said: it’s a dump!
Go elsewhere and don’t stay here.

Don’t even bother. We checked into the hotel (Friday), clerk asked me for a credit card for incentives $ 50 per room and that is when my nightmare began.
We went to the room and the toilet was leaking water, they sent over an «engineer» thought it was fixed went out and came back to a puddle of water. The toilet was not just leaking, but streaming water. We used up all the towels and called the front desk. They said they’d send their security guard to take a look at it (It was 1:30am) and if we wanted to move our room. We had 2 rooms one on the bottom floor and one on the second floor. We did not want to move at 1:30am so they brought us more towels. The next day they «fixed» it. (Saturday)
Now the real issue began upon check out (Sunday) the clerk said they would refund me the $ 50 per room ($ 100) back to my MASTERCARD. I was like I never used a mastercard. I gave her a visa… Start walking away notice the receipt had a weird address. The clerk said they accidentally charged my visa card for the rooms, instead of just the incentive. I had booked the 2 rooms on priceline. There was no reason for them to charge me the rooms. Anyway no big deal, he said he would take care of it and said I’d have the refund on my account in a few days.
Few days later (Wednesday) check my bank and not only did they charge me for both rooms and refund me for them. They charged me a second time for both rooms. $ 215 a room. They charged me a total of $ 860 and only refunded me $ 430. I call the hotel and explain my issue. The front desk manager said oh I see what happened I will take care of it and call you back. He «wrote» down my phone number and never called me back.
If you want a hotel to charge you for rooms you already paid for and then never call you back. You should stay here. You should move in because if you want to be taken advantage of and want someone to claim they are charging you for one thing and charge you for another. Then stay here. Fraud, yep that’s what they are pulling. Oh and corporate they are not any help. It will take 5 – 7 business days, yatta yatta. Never again.

Summary: absolutely not for business travelers, people wanting quiet time, anyone expecting resort quality, or people who actually want to golf here.
Thinnest walls ever. I can literally hear every single word of my neighbors conversation. At 11pm. When I’m waking up early for business it’s a disaster.
I also called ahead for a microwave. It wasn’t in my room upon arrival. Then I asked the front desk to put it in the next day. Still no microwave. Had to ask a third time.
The room itself is tired looking and in need of a remodel. Furniture is battered and dinged. Hardly «resort» quality.
The pool was full of children constantly. I don’t recommend this if you’re looking for a relaxing or quiet stay. Also they had a loud party in their ballroom late into the night — I could hear the music from across the parking lot.
And to top it off, there is no functional golf course here.
Theoretically this place is getting remodeled soon, but I wouldn’t go back with such thin walls.

I had came to this hotel mainly because it was the closest hotel near our conference. Our room was clean, we had 2 big beds, very cozy. The view from our room was amazing. The only downside was that if we wanted to go to the restaurant/​bar, we had to walk outside as it wasn’t connected directly to the hotel. Breakfast buffet was good. Also, the outdoor pool wasn’t open at the time we went. Internet/​WiFi is available for an additional cost & it’s quite slow. Overall, we enjoyed our stay here.

Gigantic rooms with fresh new amenities. My room (most of the rooms) are in separate small buildings with four rooms per building. While at times this seems nice and a bit more private than the typical single big building there are some drawbacks. You cannot park real close so if it is raining you, your bags and your shoes get wet while checking in or out. Also the view from many of the rooms is looking into the window of another nearby room.
Nice breakfast with a beautiful view.
But front desk staff seem to be MIA lots of the time, No one at the desk and no one answers the phone.

This is a short review but to the point.
Rooms are nice but the customer service sucked. We checked in late and the lady at the front dest seemed snooty… I guess because we were in plane sweatshirts.
We had reserved a room w/​2 beds so we had to go back to the front desk to get that corrected. The guy at the front desk seemed annoyed that my friend would even ask. They could not give us a room with 2 beds because they ran out. What’s the point of taking a reservation when you can’t hold the room? We requested a new room anyways because of the barking dog next door so they downgraded us to a lower floor room still with only one bed. They had someone roll in a bed right away but took 20+ mins to go look for a set of blankets and pillows. After the 20mins the guy came back with one pillow and by that time we just gives up. It’s 12:30am and we just accepted the fact that this is a crappy service hotel.
Another annoying thing is that the tv in the rooms seems to be receiving their signal w/​rabbit ears… Horrible reception.
Oh yeah, where the heck were the cookies during check in?

My boyfriend and I decided on a last minute get-​away. We don’t live very far from the resort, but the pictures of the hotel looked beautiful and the price wasn’t bad either. The parking lot is huge and the newly renovated lobby looks great. Our front desk agent had a hard time booking our room because the system was down. It took almost 25 minutes for her to book a room for us, (we were hoping we would get a little discount for the inconvenience, but we didn’t LOL). We grabbed our warm chocolate chip cookies and headed for our room, Rm 229.
The hotel is a bit older than most. I don’t think there was an elevator, either. I wish we had known because my boyfriend’s knees are bad and we had to walk up some steep stairs. The room we had was huge and beautiful. We had a flat screen TV, our own balcony and a cozy king sized bed. The bathroom, however, needs a little remodeling, as the tiles were old and the grout was stained.
The drought took a toll on the golf course. There was definitely spots of dead, dried, brown grass on what was the beautiful greenery. The pool fence was rusty and did not look too inviting. It is the middle of autumn, so we wanted to jump in the jacuzzi, but we changed our minds.
Overall, the experience we had here was good. This resort is more catered to families and the elder crowd. Young couples like ourselves probably won’t enjoy staying here for a weekend, unless you enjoy playing golf together.

I spent the night here after a wedding. The hotel wasn’t up to my doubletree standards. I was kinda of expecting more in terms of the upkeep of the place and nicer amenities.
The person who helped me at the front desk was friendly however had difficulty finding me on their system. She offered me warm cookies and water which was nice.
They didn’t put me in the hilton honor floor which is the second and third floor; I was a bit disappointed at first but didn’t think too much of it. I’m only a silver status so there wasn’t much I was expecting. Wished they offered free breakfast and internet. There wasn’t even a fridge or minibar when I came in. I ended up staying on the first floor. It was difficult to find my room; somewhat like a small maze. What was annoying was hearing the person upstairs walking loudly or the water being turned on. Later at 3 am, there was a flock of birds at the golf course who could not keep quiet.
Perks — the bed was very comfortable and it was easy to fall asleep in until I heard the person upstairs or the birds at night. The room is very spacious. Free cookies and bottled water.
Cons — parking $ 10 but I guess that’s standard nowadays with hotels for them to get extra cash. Furniture, bathroom, décor looks outdated. Shampoo, conditioner, lotion container size is small.