CW Property Management

From reading the other reviews, its seems that Brent Jones is either great, or rude and terribly frustrating to deal with. For my brother and I, he was incredibly (and I mean incredibly) unproffesional and over-​all lacked adequate customer service.
Upon becoming interested in an apartment, I left a message with Brent and was not contacted until 4 days later. I viewed and liked the property, and subsequently filled out an application. I let him know we were incredibly interested in renting the property, however it seemed as though it was more of a bother to him. Although frustrated and having been talked down to, I remained nothing but courteous in all of my conversations with Brent. However, after reaching out several times and enduring one too many rude, completely unwarranted comments, we unfortunately decided on giving up the property (which we really liked) due to having to deal with the unpleasantness of this property manager.
The only good this he did was refund my application fee.
C.W. Property Management… I’d be embarrassed to have this man as a representative for the company. Perhaps Mr. Jones needs a refresher on how to provide personable, courteous service in a timely manner, rather than being condescending and uncaring.

Rented with CW for three years and dealt with Brent, and had an awesome experience. Direct and to the point, but courteous and understanding when need to be. Anytime there was a need for maintenance and when we moved out it was handled with respect and in care of the customer. The customer service was excellent.

C.W. Property Management were exellent. If you are thinking of renting or are in need of quality property management this is your one stop shopping. We rented for over three years with Brent and he handled all maintenance request with the highest priority. He has the bomb staff !!! I would highly recommend Brent he is a honest no-​nonsense kind of guy. Old school, be upfront with him and he will do everything in his power to make things right.

This was a terrible experience. Renters beware! I expressed interest and was contacted by Brent Jones. After I and the 2 elder adults submitted applications for a house rental, paid the $ 30.00 each at the end of the application, I never heard from Brent or the property management company again!
I called Brent and he was rude, stated I would be contacted in the next couple days and, in effect, said «don’t call me, I’ll call you». Well, he never did. i made attempts to communicate with the company by emailing the company, emailing brent, calling brent on his number he had provided and calling the company business number leaving a msg requesting a call back as I was waiting to hear when to expect a decision. I received no response. I found out the home was rented by looking it up on Zillow. I plan to check and see if they even did a credit report or just pocketed my money and rented to someone else without even bothering to let me know.
Too bad CW plays games with people’s lives.
Update: Brent redeemed himself– he called and apoligized and refunded my application fees. Hopefully things keep moving upward from here for folks looking for a place to live.

Brent and CW property management were one of the better management companies I dealt with while I lived in San Diego.
Brent was responsive to my needs and concerns, and even though he is a little rough around the edges; he is a fair man.
When my company gave me a job opportunity in another state; I called up Brent and asked about getting my security deposit back. He said «if I can get someone in there before the end of the month»… which I feel is fair, since I signed a contract to supply rent for that place for a year. I gave him plenty of notice, I assisted in allowing people to see my apartment; and when I moved out, he was able to move someone in. I got my security deposit back less than 30 days later.
Most people would of kept it regardless.
Thank you Brent and CW!!!

I rented a condo through CW Property Management for two years. In those two years I dealt exclusively with Brent and he was AWESOME!
He genuinely cares about his tenants, he is prompt in responding to maintenance requests, and does a great job working with you no matter your situation. Be upfront and honest with him and he will do everything in his power to accommodate your needs. I was always able to get a hold of him or Becky (office manager) and they offer a convenient tenant portal to pay your rent.
I highly recommend CW Property Management, they have affordable listings and they will work with you to get you in the property.

This is our first real experience with a property management company and we couldn’t be any happier with the experience. The house was in great condition when we moved in and we really only ran into one or two issues, which Brent had repaired in a timely manner. We were on time with our payments and never ran in to any issues. Very happy with the company!

My fiancé and I rented from Brent for a little over two years. I have to say, I disagree with the negative reviews here; and I really think some of that information must not be truthful. I haven’t seen many houses these days where the pipes from the toilet shoot straight out the side of the house… That’s just me though…
Brent was always willing to get a handyman out anytime we asked. He was very cool to us and treated us like he really cared about us as tenants, and had our best interest at heart. I have worked in the real estate and customer service industry for years, and I think Brent is a very honest and trustworthy guy. He even looked out for, and assisted us with a few pointers when our previous home owner went into default, almost foreclosure, and had to do a short sale. He always said if we had quesitons, to please let him know, as well as if he could help in any way. The CW Property Management website is also a very convenient, and user friendly program to assist with rent payments, and maintenance requests. All in all, Brent takes his role as a property manager seriously and looks out for the best interest of his renters. I would recommend his services to anyone.

Brent has been managing our property for several years now, while we have been living overseas. Being that far away from your property is nerve-​wracking, to say the least, and it has been wonderful being able to set the worries aside.
When our fridge died, he did a great job of tracking down a very well-​priced replacement and handling all the details. We had similar results when there was a plumbing issue.
Each of out tenants has renewed their leases, so it seems they are happy as well.

Brent has been managing my properties for 3 years. I have not lost rent when a tenant moves out and I have not had a problem with unhappy tenants. He is able to find new tenants without a problem. He has helped me find good, experienced contractors to make improvements and do them right the first time. The monthly reports are understandable and very helpful for my accounting and knowing where I stand each month. My rent money is transfered to my account on a regular, timely basis.
Kathy

Brent has been managing our rentals for several years. We are very happy with his work and highly recommend him as a property manager!

Sarah said it all ^
Brent is absolutely awful. The first time I was supposed to meet with him to drop off the deposit, he left his office right before we were supposed to meet. He told me to just «drop it off». His office was messy and unorganized, just like the way he manages.
One of our garage clickers was broken when we began our lease and it took months of persistent pestering until he finally met up with us. He took the remote, changed the battery (as if we have not tried that already), and gave it back to us and it still did not work. We have had problems with the plumbing as well as the fluorescent tube lights in the kitchen and we have asked Brent time and time again, and each time we have asked for help, he has either not answered or gave us an extremely ambiguous answer with no promise of when he would actually fix our problem.
He is also very rude. I called and politely introduced myself as one of the tenants for a property he manages and he responded in the most apathetic tone «you’re going to have to be more specific. I manage a lot of properties.»

If you can help it, don’t rent with Brent (owner). He’s like a used car salesman of the property management world. We’re renting a house through him, $ 1695 a month, and since we moved in we’ve had problems with the plumbing. The owner was pre foreclosure so she needed a tenant ASAP. Well, the house wasn’t ready to be occupied when it was listed, there was a fair share of maintenance to be done, but they said we could move in if we were ok with them fixing after we were in. We said that was cool and the handy man did come out. Once. He fixed 2 of the at least 10 issues and we never saw him again. For the last two months we had serious plumbing problems, infestation of ants and mice, and electrical problems. I informed Brent of the problems May 15^th, 2012 and kept asking for him to send someone for two months. We finally paid a plumber ourselves to come out and fix the plumbing problem about a week ago because we had RAW SEWAGE spewing out of both pipes on either side of the house. I spent easily $ 100 buying friggen ant killer which didn’t work and my cat took care of two mice, one drowned in my bathtub because it wouldn’t drain (!!!), and there’s one still here.
We are in the process of legally breaking our lease and moving out. This house is uninhabitable and Brent has known about it for over two months. Not entirely sure why he’d rather just sit on his ass than send someone to fix the problem, but you best believe I’m not paying to save some random lady’s house when neither her or her agents actually care about it.
Oh, and the icing on the cake. He wants me to say we’re leaving because we can’t afford it. I know exactly why he wants us to say that, he doesn’t want to have to go to the owner and tell her he’s not doing the job she pays him to do and the is the ONLY reason we are leaving. We love the idea of this house and it’s in a nice, semi-​secluded area which is a rare find in SD.