Con Way Freight

This review is about one of the drivers. Not sure what helps name is but he doesn’t know anything about customer service. First time he delivered a shipment I had a broken foot and I we had a manual forklift at the time. I asked the driver if he could drive the pallets in and he replied «my job is only to unload it off of the truck» and I had told him k can’t do anything for to my injuries (he didn’t give a s&@). And today he delivers again and refused to use the lift gate (which was paid for) he called his manager and I overheard him saying that we were being jerks about the lift gate. Then the manager told him to use the lift gate since its been paid for. Then he said I’m just going to leave it outside the warehouse and I asked him if he could just push it in the warehouse just like his coworkers do and he said «no that’s not my job»…ok? We just left it alone and just took cake of it… Te driver deserves a 5star for being the worst driver of the year. I’m sorry con-​way but this guy does not deserve to be working at con-​way. You guys work too hard to get where you guys are at and this guy will just ruin it for you.

Don’t even think to trust any delivery to this people. This company have no costumer service. They’ll deliver your load whenever and however driver feels.
I got a call from them saying your delivery will be tomorrow between 12 – 4. Next day I got a call from driver at 11:30 am saying he can’t find my address, and that he tried to call me before and I did not answer and to my question where are you now I’ll come pike it up from you myself, he answered that he left and he is so far he can’t come back.
Then I called the office around 12:40 and asked why did driver left without ever getting to delivery address. Then they put me on hold tying to solve the issue, and then told me that truck is 20 miles away and they’ll get him back by end of day.
So I was happy and waited till 3 pm, then I called again asked the status of my delivery and they told me that he is on his way and he’ll make the delivery in next 30 min or so. OK.
Then I called the driver again at 3:45 pm and he was on his way home with my stuff that I payed for to get in 2 days.
This is how me and 2 of my employees spend 5 hours waiting for con-​way truck .
And at the end they told me that simply they called and there was no answer so driver didn’t even went to delivery address.

GREAT.
I love Con-​Way.
They are the best bulk, large item shippers in the USA.
They are fast, helpful, informative, timely. The drivers call ahead, they are flexible, understanding, willing to help out in any way possible.
Example: had bunch of PV solar panels delivered few times to my business location, one time i had personal delivery to the same address that actually had to go to my other house few miles away. Driver followed me there and off-​loaded with a smile. I got his back for that, THANKS!!! Greatest, friendliest people, drivers.