FedEx Office Print & Ship Center

I missed the managers name, I believe Louie, but he was great. Came in around 10:30 on January 22, needing some printouts and the pages cut. He was extremely kind and efficient, which is what I expect from customer service.
The reason they aren’t receiving 5 stars is that I could over hear another employee interact with a customer and they weren’t very kind.

As soon as I got there Eddie was very helpful. He was very professional. He helped me with the color of the resume and whether I should use black or color. He help me decide what would be better. Thanks Eddie, this is the 2^nd time you helped me since my last visit.

Everything is so it yourself which is nice, but when I come in a don’t understand how to use a machine I expect some kind of help. Even a greeting would be nice. The girl who opened the store was completely rude. No greeting she went straight to the back of the building with no offer of any kind of help. I understand it’s early in the morning but even a smile would be nice. WORST CUSTOMER SERVICE.

Luis Valencia went above and beyond to help make my friends wedding memorable. He was kind, professional and passionate.
He helped with the designing of her wedding invitations and stayed after he was scheduled to be off work. He was also very patient with us as we had to add to the order later. He also emailed that night on his own time to ensure our order was just as we wanted. Thank you Luis!
Jasmine

Great customer service! Needed help printing some docs from my laptop and copying. Louie was super helpful and friendly, despite a constant barrage of customers and being the only employee. Been coming here occasionally for the past 10 years, and not all employees have been helpful or friendly. Management: acknowledge those employees who go above and beyond.

Johnny Lux is the BEST!!! I landed in and went straight to this location to print a presentation for the next morning as my rep was sick and didn’t make the flight. Johnny took over and made sure everything turned out perfect. He even got it done a few hours later so I could have it the night before and sleep in a little. Johnny Lux is «da man!!»

I like how everything is do it yourself at any fed ex. But the customer service here is amazing They were so helpful because i was very lost when i walked into this store and i havent had the same experience at other places which i wont name.
But if i were to complain about something here it would definitely be the parking lot.

The service is 0 star if I could give a zero star. The white blonde girl who worked on Thursday (11−20−14) at 2.40 pm needs to learn what service mind is. Or maybe she just having a bad day or hates her job. No more FEDEX for me. I will just stay with my UPS.

I need to send a HUGE THANK YOU to store 1995. Lindsay saved my daughter raffle today at her school. She is fast, efficient and a perfectionist. I will not go any place again. Thanks Lindsay

Stopped in to get passport photos, because it was close by and we figured they wouldn’t be busy.
There was only one guy working that day, and he hopped to getting set up for the photo shoot quickly. He answered my questions about smiling (no) and about changing up my appearance for the picture (bangs might be a problem, but it’s how I always look, so we decided not to futz with it too much).
He took my husband’s picture first, because we all knew he’d be less fussy. He even gave my husband final approval before moving on to me.
And for all that, I wasn’t *that* big of a pain in the arse. (I was NOT!) He had to take my picture twice because apparently my left ear «disappeared» in the first shot, and he very graciously gave me veto power on the second shot, as well. Not that I was about to be like, «Mmm…no. We need to do that crap again.»
Anyway, he got our pictures printed and over to us quickly, even though the shop started to get busy while we were there.
The only reason it’s a four-​star review instead of a five is because their pricing is highway robbery. Most places charge $ 12 for passport photos. Costco only charges $ 5. FedEx charged us $ 14 EACH for photos. So yeah, ripoff when you think about it, but that’s what we get for trying for quick and convenient.

This is my «go to» spot for my office needs when I’m away from home. The staff is very friendly and outgoing. I can tell they are a true team. I highly recommend this location for all office and shipping needs but above all… the top notch service.

I wish I can give negative stars, as this place is the worst FedEx office ever.
I went in today, hoping to ship out a Nikon camera lens. The woman picked up my package, just started to squeeze it (non-​stop) and saying it needs to repackage. So I said okay, that she can repackage it.
She then started to handle the shipping for another customer, and knocked down my package (with fragile camera lens in it), without picking it up, until I told her «hey, you dropped my package!». Then she picked it up, with very bad attitude, and said «it was an accident». She didn’t apologize at all, and seems irritated.
I couldn’t stand it anymore. I picked up my package and left. I opened the package when I got home, and saw the original box was all wrinkled inside (from her squeezing). And I’m afraid my camera lens is also damaged from her dropping.
I’m not sure if FedEx will take a claim. But I’m very very very disappointed at this location, and feel very angry about this woman who works there. She doesn’t deserve to have this job.

Walked into FedEx today and saw one of the employees flinging packages into a pile of other boxes that need to be delivered. I’m sure that happens behind the scenes (which it probably shouldn’t) but doing it right in front of a customer was a whole separate level of not caring.

The service here is awful. When I called, the guy said they could do what I wanted. When I got there, the same guy said, «Oh, I didn’t mention that you couldn’t do that?» It was ok that he made a mistake and made me drive way out of my way but his attitude was the problem. Fedex please pay attention to who you hire!

I had to get a passport photo done for a professional license application so I called this location to make sure they provided passport photo printouts. I’ve never had a passport photo taken myself, so I didn’t know the procedure for it (if an appointment was needed, where to get it done, etc) The phone rang for quite a while before anyone answered and when someone did answer, the greeting was very unfriendly, short, and said so fast I could barely understand her. Not caring, I asked if they took and printed passport photos. The person on the phone simply said «Yes.» So i asked «Ok, can this be done there today?» Again, a quick and monotone «Yes» and then awkward silence… I went ahead and said «Ok…I’ll be there in just a few minutes. Thank you» and the other line disconnected.
I didn’t really care seeing as how all I needed was a passport photo.
I arrived at the store and was told (this is almost like a bad joke) that they were out of paper… a printing center… was out of paper. The person didn’t even have to check if they were out of paper… he just knew. I get it takes a type of photo paper and all… but what print and copy store runs out of paper? And it would have been nice had I been told that on the phone when I asked if it could be done today before I drove there.
Although the guy who told us they were out of paper was very polite and apologetic about it… the girl on the phone sounded bored and unhappy and was rude and awkward to talk to.
We won’t go back to this location.

When it comes to me personally typically I’ll be damned if I am going to pay 39 cents for a black and white copy. Principal and I’d rather give local bushiness my money in general.
I got sent by my boss to get a copy of some blue prints and just drove over to FedEx with my 70lbs of huge industrial stapled blue prints and found they needed to take them apart to copy the middle page, instead of telling me good luck with that Lindsi bust out a screw drive and some other tools and spent 20 minutes to get the blue prints apart. Seriously someone give that girl a raise!

The customer service is 100% awesome here! The guy was working alone and busting his butt for 5 different customers with a great attitude.
The copier printed the wrong size paper on the first try and he noticed I was using foreign paper which is not standard american size. We adjusted it and he credited me back for a couple pages.

As a photographer and as someone who likes to display their text materials and other documents in a professional and impressive way, I go to FedEx office locations often.
In my opinion, FedEx Office takes the cake for convenient all-​in-​one print and shipping centers. They have huge arrays of different papers and other materials (they even do gallery wrapped canvas which I utilize often) and different methods of printing. All of which equates to a high level of customizeability for customers which I value a lot. And they also include a super simple FedEx mailing center good for any shape or size of package!
FedEx Offices, like restaurant chains (especial fast food chains) are very standardized and thus are relatively hard to write reviews about and the small but important differences between the locations become far more apparent and important.
I’ve been to FEO locations that have had incredibly incompetent and/​or rude workers before. I can’t stress (and in this case, compliment) enough how different of an experience I had at this location.
I was helped by a great gal named Lyndsi. Despite the very peculiar way of spelling her name haha, she was super helpful and a delight to work with. I was able to joke with her as I took care of a couple different shipments and an order for a canvas print which as anybody in the customer service industry will tell you is very important — that is — the ability to interact with a customer and make them feel welcomed.
4 stars for FedEx Offices all over the land and about 20 stars for Lyndsi because she was really just THAT awesome.

The guys that work here are awesome. They are extremely helpful and very nice. I had some things scanned a few days ago then came back to have one more thing scanned and she said I didn’t have to pay since I came in a few days ago. They were also able to accommodate my concerns with my scanned files.
My only complaint… faxing is really expensive! Yikes!

Parking is tough but not impossible. No matter what, I get great service here. One of my favorite Fedexs that never fail me!
They help me when I’m dumb about shipping! :) I’m grateful for many of their catches!