Colleen Jackson – Century 21 Horizon

Please read the reviews on Joe Carta reality and century 21 horizon they are all the same company trying to escape their poor reputation! I was a tenant for 2 years and can advise you from my own personal experience about the lack of professionalism and integrity from this company (having three Unilocal pages to try to escape your reputation should speak for itself)! In my 2 year residency there were several maintenance issues, safety issues and health issues (bugs)! There were also issues of false advertising and misrepresenting properties! They do not care about their tenants or their properties! They have no people skills, no tact and not an ounce of professionalism! It’s honestly amazing this place is still in business! I strongly urge you to find another place to live and another staff to work with, I promise you a much more satisfying and fulfilling life!

Century 21 Horizon was my property management company from 2010 until very recently when they changed to Joe Carta Realty. The staff has always been professional and courteous. They have always addressed my concerns or items that needed to be repaired/​fixed in a timely manner. I am pleased to say that I have not encountered any of the hardships reflected in the other reviews.

Such a poor management company. I will never recommend any one to list your places with this company. Incompetent and simply unprofessional. They do not check the Contractors who they send in to repair. They will not return your phone calls and they seriously do not care.

Do not remove my review!!! This review is for Century 21 Horizon where Colleen is the office manager. I wish there was an option of BIG 0 Rating. Just a nightmare to have to deal with the Staff in this office, front desk to manager. I have stayed in a Town home in Mission Valley managed by this office. I lived there for couple of years and had a real bad experience because of incompetency of the inspector who first reviewed the property. There was not electricity when she reviewed it LOL. The place had a dry wall damage in the weirdest place you could imagine, and obviously the reviewer missed to bring that to our attention when we moved in. Than recently when we did the exit from the place, a diff reviewer came over and found the dry wall damage. It was a perfect Rectangle cut out in the wall as if someone was planning to hide something in there. They did charged significant amount from my deposit for something I was not responsible for, and clearly it was this office’s incompetency in finding the problem the first time. The issue was never resolved, and I left few voice mails and no courtesy of returning phone calls.
Stay away, as far as you can.

Colleen Jackson became the property manager of a North Park apartment complex I was living in.
Poor communication in relation to a new $ 50 late charge fee that was not in my contract prior to Century 21 Horizon taking over the property. I would mail the checks before the due date and heard nothing of a new late charge. According to the new imposed rules It was $ 50 a pop. Months after this is going on I moved out and that’s when I found out about it and she deducts from my security deposit… She never called, mailed, or emailed me this new rule. If she did, I would have been happy to mail it out another day earlier.

Double check here on Unilocal,as this is not an accurate picture of thsi business. This is a smoke screen. What people REALLY think of them is in another listing under Century 21 Horizon. They are terrible, and the reviews reflect it.

Interesting that they responded faster to my negative review than they did to my maintenance issue.

Colleen is an excellent property manager. I highly recommend her if you have a property you need managed or if you are a renter looking for a place to rent. She has always offered great advice on what I should do with my properties, what makes the most financial sense, etc. She helped my friend find a great place to rent and he is extremely happy with the place and service. She can also help with other real estate needs since she is licensed for stuff like that. She has many years of experience and is knows a lot of people in the industry which helps.
The thing she will not tolerate is deadbeats and cheats, so if you’re one of those people that just tries to work the system don’t bother calling.

What an awful experience. This company does not care about the law or the property. We rented and were told it is «as is». They did come and fix a few things but they actually accused us of stuffing up the toilet and removing a sewage cover to try to cover it up. The place had many, many flaws some of which are illegal like windows that do not open. We were charged for things that were already broken when we moved out. They were rude and unprofessional dealing with the plumbing issue. I would NEVER rent from them again. I cannot believe anyone would hire them to manage their property.

We rented a house through Colleen and were very pleased with the whole experience. She was patient in working with us as we tried to decide whether of not to rent, and helped negotiate some terms with the owner. Then when we (embarrassingly) locked ourselves out of the house on the way to our trip to Hawaii she went above and beyond and got the keys for us so that we would not have to figure out what to do when we got in very late at night on the way back. We have been very pleased with her attentiveness and recommend her highly.