Coast Care Partners

For about one month, Coast Care has been providing exemplary care for an elderly & difficult to manage friend of mine Toni Biggs, the home health care manager & RN, has been extremely generous with her time, advice & guidance. Both she & Amy Glick,
the LCSW, were extremely kind & patient during the initial interview, when my friend was very upset & despairing. Rachel, the housecleaner & shopper, has been most attentive & conscientious. I am puzzled to read Catherine’s negative review from over a year ago ³⁄₁₄: it is like reading about a completely different organisation than the one I’ve experienced. I find the cost very reasonable given the challenge of doing this kind of work.

This is an update to my review dated 12÷04÷14. I was recently contacted by an individual who identified herself as one of the company owners. We had a professional and pleasant conversation.
The caller stated that my review opened her eyes, and as a result, changes have been made at the office. She informed me that the office is more organized and files have been placed in appropriate storage. The caller reported that job applicants are interviewed promptly at their scheduled time. She I indicated that lengthly business calls are no longer conducted during job interviews. Additionally, she stated that she realizes the office needs to move to a larger space.
The caller apologized for my experience. I perceived her as sincere and genuine. I appreciate that she took the time to follow-​up with me. I’m impressed by the changes that have been made. I have changed my mind and would consider working for this company in the future.

I recently had the opportunity to volunteer at Coast Care Partners for a week as part of my prerequisites for pharmacy school. I can honestly say I have never seen such hard work and dedication from a group of employees. These people truly care about making sure their clients receive the best care possible! Every employee volunteered to stay late to make sure that their clients were taken care of and everything was set for the rest of the day. Someone was always on call and was available ²⁴⁄₇ for any problems that could arrive. Kelly, the office manager, would use her lunch hour to call clients just to see how they were doing. At one of the clients homes a garbage disposal had broken and the employees personally went out to check on the situation and make sure everything was ok. When new clients would sign up, the staff would deliberate on which care taker would be the best fit for the person by trying to match availability, languages spoken, and most importantly personalities. I was proud to be volunteering at a place that truly cared for the well-​being of people and made it their life’s passion to provide quality service. I would highly recommend Coast Care Partners to anyone in need of their service!

My family had some complications with this organization, and we are currently seeking other support for our caregiver needs. At first, we were really impressed with what they seemed to have to offer. Despite the exorbitant cost of care, we believed we would be receiving quality care for our loved one, and having their staff be available right away felt like a huge relief. The services they offered seemed priceless. Unfortunately, things went downhill very quickly.
The owners/​managers are very engaging, nice people, and were seemingly thorough and available for any questions we had; however, the quality of some of the caregiver staff working for them is highly questionable. Over the brief 2 week period we have been receiving services through this organization, of note were instances such as:
— Staff arriving for their shift late by more than an hour without prior notice
— Problems with staff getting lost and not having had the foresight to locate their destination address in advance or think to try to leave early in order to arrive on time for their first shift
— Letting their client have multiple falls during one shift, despite the fact that they were being paid for direct 1:1 care specifically to avoid personal injury of the client
— Staff witnessed asleep on the job
For people needing direct 1:1 constant observation and care for their safety, these issues are appalling and completely unacceptable. People are entrusting these caregivers with the safety and wellbeing of their loved ones, and paying quite the premium for it. The experiences we had with some of the caregivers of this organization were frightening and disheartening. Overall, our experiences with this organization have made an already stressful and emotionally draining situation even more painful and difficult.