Citibank

Trying to verify a cashier’s check that was issued today. Their automated system isn’t updated for today. Their call center can’t help and keeps giving me other numbers to call where they can’t help. I’ve been calling this specific branch for 55 minutes now and it keeps telling me no one is available. There is no way to get a hold of them. They suck! They just lost 2 customers.

Costumer service is horrible.
Would rather go to different branch where people ready to work with you.
Brianne and Cindy these two ladies need to learn what is costumer service in general (not talking about showing fake smile when you walking to counter).
Worth bank managers I ever met.

I came in to this branch to cash a check that was issued to me from a Citibank member but I am not a Citibank customer however they refused to cash it or even issue a cashiers check. Then when I took it to my bank, my bank called to verify the check and the customer service rep on the phone refused to verify the check.

awesome customer service you get to know everyone. Too bad the location moved

Just your average Citibank. Nothing special other than they close way too early. Wish there were more Citibank locations closer because the wait times here can get pretty long just to see a teller.

Had an issue with the bank… The bank manager Stephen Gamp is so sweet and helpful! Totally changed my mood! I was so upset with everything going on and he was calm and collected. Stephen was able to not only help with my dilemma but also assist in a few questions I had! Just found my new branch!

Can believe how much they care for their business acc. Arrived 5 min late to try and deposit, and the guy said all cashiers have been counted, five minutes after closing?
Yeah ok …

My experience with this branch and the Branch Manager, Stephen Gamp, has completely changed the way I look at banking.
I’ve been with a few of the other big banks and have always just let them make money on my money and thought there wasn’t another way to do things. That was until I got connected with Stephen Gamp. Now I feel like I understand how to get the most out of my banking and it is an amazing resource to have a personal banker.
I can’t recommend paying Steve a visit — it will change your banking life.

A few weeks ago I decided to switch my business accounts to Citibank because I was not fond of the fees I was being charged by my previous bank. I met with Lois Kohut who not only helped set up my new business accounts, but also personal accounts. I have been working with Lois since then to get my new accounts up and running and she has provided an unparalleled level of personal service. I finally feel comfortable about where I am keeping my money.

Great bank, great staff. In particular Lois Kohut is an amazing business banker. Would highly recommend to fellow Unilocalers!

I never thought it was important to have a good relationship with my bank in this day of internet banking. My opinion has changed since I started banking with this branch. The staff is helpful, friendly and everyone knows me when I walk in. I highly recommend Citi and their services.

I’m a local small business owner and have had my share of banks, credit unions and the standard account managers.
I was a little nervous about going to a big bank and getting the standard «1 – 800 number» service but was surprised when I was immediately greeted as I entered the bank. As I sat down with Lois Timmerman her intelligence and concern for my business was readily apparent in the insightful questions and patient listening she exhibited. She really helped me understand what options were available and how they can help my business save money and grow.
Bottom line — if you do business banking — Go to Lois for an experience that will change your perspective on banking.
UPDATE: Lois has married name Kohut and is even better than ever with banking (and being nice!). Ask for her by name!

Lois Timmerman at this branch is an awesome banker to have assisting you with your personal or business banking. The personal dedication, the helpfulness and her amazing industry experience and knowledge make banking with her and Citibank a piece of cake. I’ve been with Citibank for almost a year now and am completely satisfied with my service.

Citi Bank in Mission Valley is one of the most professional banks in San Diego. Actually, the atmosphere does not feel like a bank. It is very laid back and the staff make you feel very comfortable about banking.
I had the pleasure of doing business with Lois T. She not only provided awesome customer service, but she provided options on other loans I am considering. The options Lois provided helped me make an informed decision on a business loan.
Before you select a bank to do business with, I recommend speaking to Lois T. at Citi Bank in Mission Valley.

I opened my citibank account in April 2012
At the pacific beach branch, however the mission valley branch is the branch closet to my home and honestly I love coming here!
Everyone is so friendly, they greet me by name when I walk through the door remember things that I may have mentioned in passing and when I come in with a problem it always gets resolved. I honestly feel like a valued customer at this mission valley branch and like my business is appreciated. Me and my family moved to Mira Mesa recently and I still drive 30 mins out of the way to go to this branch if I have a problem, The one by my house just is not cutting it for me I don’t get the same consistency or customer service, the trip is worth it. Louis and Steve are awesome personal bankers and my favorite teller is Kiara, she is such a sweet heart and she always makes my experience great I always look forward to a quick chat with her when I enter the branch. I say 10’s across the board. Go to this branch to open account you will not be disappointed

Until recently I had ZERO relationship with Citibank. I have always banked with BofA. Because I own a small business there are times when I need working capital. i decided to branch out and try Citibank. After a short visit and quick phone interview with corporate I was given a 0% interest credit card for 18 months that was over twice what BofA was offering. I worked with Steve who is the branch manager. He was extremely helpful and seemed to really care about putting my business’ needs first.

I’ve received nothing less than stellar service every time I’ve walked into this branch. All the tellers are extremely helpful and there is plenty of parking. The best part is I’ve never had to wait in line, even during the holidays. Thank you, Citibank.

At the beginning of 2012, I finally ran out of patience with bank of america and decided that I need to look for a new bank. I had many banks in mind to visit and research, but once I got to Citi I didn’t feel the need to go elsewhere! Within minutes I got approved for a credit line over 4k (and I was only hoping to get $ 500 maybe). I also opened checking and savings accounts!
Today, after I have been their client for over 6 months, I can recommend Citibank to anyone who is looking for an honest bank that is not looking to squeeze every last cent out of you! in this particular branch, ask for Louise! She is the most helpful and friendly personal banker that I have ever dealt with!

This is a review of the branch.
Got charged a monthly service charge. Called the number listed for the branch on
to talk to some who could remove it. Surprise surprise I got the automated service with no easy or timely way to get to a real person to help, more than likely an equally useless person abroad.
Went to Unilocal and found the real local branch number and called them. Two minutes later problem solved. Real nice guy answered and was helpful and quick.
As a bank, Citibank sucks, I think they suck. They all do. Any time you need to talk some you are connected to either an automated system or an offshore call center. They provide no more help, if even less, than going on online. Why would I call automated service when I can access the same info less frustratingly so on an number of devices. Why would I call India or wherever to talk to the human version of an automated system i.e. scripted and useless.
With all the money Citi make combined with the bad reputation of «big banks» and this movement to use credit unions and other local merchants, you would think it would be a nice gesture and make good business sense to employ a person or two at a local branch to answer phones instead of trying to save a buck by pissing off and wasting the time of your customers.

I don’t deal with the branch too often, but when the useless people from customer service in India started annoying me, I hung up on them and called this local branch.
My account had been closed down because I hadn’t used it in 3 months and had no funds in it. When I went to transfer money into it i learned this, and was very irritated and even pissed off.
I called the branch, and asked to speak with Dee Dee, the banker who signed me up over a year ago. She remembered me!!! I mean, really, how does someone remember a single customer and one they rarely do business with! She even remembered things we had talked about when I was in her office over a year ago!
Not only did Dee Dee solve my problem for me, and re-​open my account, but she made some other changes to it for me, and now i am 100% happy with the way my account is, and I feel fortunate to have someone like her to go to in a pinch should a problem arise in the future.
If you are looking to open an account, this is the place to go, and ask for Dee Dee. She is AWESOME!