Chase Bank

I am exceptionally pleased with the service I get at this location … everyone goes out of their way to be helpful. Couldn’t ask for a better group of folks!

Nicole T. was super helpful and nice. Quick and easy errand!

This branch was really clean and friendly, however i was there today to get more information about their United Chase Card and its airline rewards with Star Alliance. The lady straight up told me i dont know anything about it, then she went to ask her supervisor but when she came cameback told me that that credit card has been discontinued. My first response was so how is it online on the United’s Website and so why did I get an email about applying for one. I got tired of her ignorance and i called United, they explained everything to me and apply for this «discontinued united chase credit card» Now i can continue booking my trip overseas. Thanks Chase Bank.

I’m so happy with the service I’ve been getting from Julia and Alex. I knew Julia back when she was the manager at the Kensington Branch. I had a very complicated issue, and Julia ended up being a lifesaver! These two are my role models for what customer service should be like in any business!
The location of this bank is outstanding, and there is plenty of free parking in the back.

Jason is my banker and he is great. I was referred to him by a friend when I moved to San Diego and twice he has suggested accounts that are personalized and work great for my needs. He makes you feel like the door is always open and like he is always available. Thanks Jason & Chase!

I can’t believe anyone would ever say anything bad about this branch. They are the friendliest group of people. SO FRIENDLY! And so helpful. They always go out of their way to make time for me if I have any questions, large or small. The best bankers I’ve ever worked wtih.

Great location but the staff could be more friendly and the hours are too limited.
The online banking associated with this company is lacking in features.
Chase is a strong brand… but not too helpful and mostly unwilling to loan funds at a reasonable rate.

I’ve gone into this branch twice and have been very satisfied both times.
I called beforehand both times and the person answering has been very helpful and friendly (Steve and a young lady, who I can’t remember the name of, but was working on February 21^st). I’ve dealt with John and Jason there for business matters and they both were fast, knowledgeable, and easy to deal with.
Top notch customer service. A +

Awesome staff, large but very friendly and professional!

DISCLAIMER: I’ve only been to this bank once, so this review is based on that experience.
I went in to get a signature guaranteed for a financial transaction. The teller was a little confused and wasn’t really sure what I was asking for. She brought me to a waiting area and was about to have me write my name down till someone else became available to help when, voila! a banker appeared and sat me down at his desk to help me.
At first he told me the manager wasn’t there to authorize it, and he was nice enough to call the Hillcrest branch to make sure someone there could do it before he sent me off. Then, voila! again, the manager walks in at that moment and takes care of everything for me. I was moving money to a non-​Chase institution and they didn’t hassle me at all. Maybe it was just my lucky day :).

Got a call from Heather a few months ago offering to help me open a bank account. Finally went into the Chase on 30^th and Heather was lovely and super friendly. No wait on a Saturday afternoon. She helped me switch to a better rewards credit card, transfer the limit the new card, make sure my original & awesome Disney card gets sent soon and explained all the benefits of the Sapphire Preferred card. Great experience.

I think I want to switch banks…
To this one!
This is a very nice and clean location. The employees are pleasant and move people along pretty quickly.
I bank at Bank of America and I am slowly becoming less and less impressed with them. The only reason I am still with them is because I have been with them for so long.
A good and attractive Chase branch deserves your attention.

So I bounced a check. It’s not the first time and probably won’t be the last time either. I asked Chase Bank to have the $ 34.00 fee reversed. The teller stated that he can’t do that, it would have to be a banker that has the power to make that decision. Upon sitting it her cubicle, the banker starts off her BS talk with your lucky that you bank with us. Then goes on to say that she will have to get her manager’s approval before this can go through. Now here come the good part… The banker has to tell her manager that I will be bringing something for them to justify her taking away the overdraft fee. «The equivalent of you scratch my back and I will scratch yours.»
The banker stated that maybe if I bring my retirement accounts back to Chase then maybe she could get the fee reversed. I thought to myself… I moved my retirement account to another institution because Chase bank was ripping me off by keeping my money in funds of their choice. All these funds charged 12b-​1 fees. For six years my account never went up in value. A few years back when I called to inquire about this I was given a «song and dance» about the economy not being strong and whatever other BS that the service adviser could fart out. That is when I started to educate myself about where my money should be to earn me the best for my retirement.
So it is worth the $ 34.00 to me to piss me off enough to tell whoever reads this blog that Chase Bank willfully ripped me off for six years. I urge others to educate themselves about how their money can have more earning potential when it is placed in the proper funds. Read the fine print see where your financial institution is ripping you off, (i.e. 12b-​1 fees, yearly service fees, front load fees, rear load fees). I think you get the point. This is why my retirement funds never grew at Chase Bank. Banks and other financial institutions know how to rip you off the moment you sit down at their desk. They quiz you about what you know, then when you show your ignorance about the retirement fund subject matter they take your money and place it accounts that will make them money!
Note to JP Chase: You’ve been paid. For six years I paid Chase bank a lot of money (probably close to $ 7,000) now I plan on keeping very little money in my account. This way you will make very little money when it come time to loan my money to other people for your profits. I hope a lot of people read this blog and benefit from it. That way America will become strong once again by making the American people financially strong not the banks. You stupid idiots you should of reversed the fees and the «cat would still be in the bag.»

A walk up ATM machine for a major bank? You dont see those up here in NorCal. Made it real easy to pull out cash for partying downtown that night. Convenient and no tellers to deal with. Just walk up and pull your money out. A small crane and you can lift up this little shed and take it home as a souvenir. Hit up the 7 – 11 for some munchies while youre there!

HORRIBLE bank. They lost my coupon when I opened my account then told me they couldn’t honor it since it’s no longer there. There goes the incentive I had to open the account in the first place. So unhelpful.

Easy to find, great location. This is one of the closest ATMS to Toronado.

Closest Branch to my house but I never come here because the lines at this particular Chase get *very* long. Plus there is not a dedicated business line for small biz owners…

I have been with WAMU for many years, thru its transformations, or perhaps i should say transmogrifications, from the previous bank that bought out the previous bank before Wamu bought it and now its gonna be Chase.
Problem is this: there is almost ALWAYS A HUGE LINE at this and also the Hillcrest branch. They RARELY HAVE ENOUGH TELLERS, and NEVER PLAN AHEAD BY HAVING MORE TELLERS ON THE FIRST OF THE MONTH kinda thing.
So it is rarely possible to run in and get a transaction done quickly. I mean for goodness sake some days there are like 16 people on line and you sit there for 15 minutes.
This seems a calculated risk. There used to be more tellers before it got bought out by Wamu. And they were friendly and happy. Now they mostly seem hugely stressed out and pushed to sell you the latest scheme.
I am switching to Union Bank or Wells Fargo, where the lines are always short
May 1, 2011 Update. I have raised the stars on this bank, as it seems like since it became Chase, they have improved on the long lines, and some of the staff, like Vanessa, really work to get things done when it comes to new accts and stuff.