Chase Bank

This chase bank location is very modern and aesthetically pleasing.
That being said, there hasn’t been a time when I’ve visited that I came out very happy.
My first visit, I had to report fraudulent activity on my account, which I was not able to do for a couple days after it happened due to having just moved to san diego and it having happened over the weekend.
I was taken in by an Asian banker. I don’t remember his name.
He wasn’t helpful at all and almost condescending at times, I ended up having to do it all myself over the phone once I got home. The only thing that happened was that he printed out a new debit card for me. I ended up closing my account at another location.
All the other times I’ve come in, the wait to speak with a teller has been too long. I think that they assume it won’t backed up because they have two of the modern ATM’s inside with the touch screen display and more options than a standard ATM but any time I’ve had to speak with someone about something or request a page of checks, I’ve had to wait over 10 minutes.
I hate to say it because I love chase bank, but someone needs to step in here.

I lost my debit card and heard that this branch is one of the few that will print one onsite. I called and the representative told me what to bring and that no appointment was necessary. I was helped after waiting for a banker for a few minutes, and it was an easy process! Thanks Chase :)

Honestly, this branch isn’t that bad. I came here fairly close to closing time to obtain a debit card for my new account and Jose Lopez helped me quickly and politely. I also have never used the futuristic teller windows they have and he showed me how to do that too. 4 stars which is awesome. Loss of a star because they don’t really smile here but I suppose that could be because it was close to closing time. Either way, this Chase branch is very nice and a good branch.

Just came here to use the atm :) no issues. It was easy fast and quick. Then off I went :)

As a preferred Chase bank customer I would think they would conduct the matter of customer service in and efficiently and making sure matter at hand was completed to a final conclusion. I had to request a new atm card and waited about 15 min and when was finally seen was given new card and after asked if can use it now banker assured me, yes. And was told can use at atm to make sure works. He then proceeded to take another customer waiting in lobby and help her her before made sure my new issued card worked. And learned wasnt taken my pin when tried to use. I went back to banker and was told to go take a seat and to please sit and wait. Huh, u didnt finish helping me. And waited another 7 – 10 min. Not a good way to keep and aquire new customers. Yes, I was eventually helped by another banker but customer service is done in a full circle not half way.

I had a fraud situation and needed to get a new card. As soon I got here Nam Le assisted me really fast and rude. I opened my account here 2 years ago but I never liked to come down this branch because of employee’s attitude. Everyone go to 5^th avenue branch, don’t waste your time with these people’s awkwardness.

Always under staffed, always waiting… Worth going to a different branch… Wish this one that’s closest to my home would get there shit together.

Honestly the most understanding bankers here ever. I lost my card and they were able to replace it, and were incredibly nice about the whole thing, even though my original branch is out of state.
Nam is the best.

This is my go-​to Chase branch now. Not only is it in a convenient location, but I like that the ATM is behind card swipe-​locked doors and the customer service is STELLAR. Frances is an amazing manager!