Champagne Spas

I can’t say enough about the Great service starting with Cindy who answered all our questions & was so helpful! Then the delivery crew was awesome & the guys were so nice & I’m still amazed how they got my spa in my backyard. I’m a very happy customer!
Thanks guys!
Linda Cooper, Wyatt & Uncle John

Every moment of our spa purchase was made incredible by the staff at Champagne Spas. From Cindy’s knowledge and friendly customer service, Karen’s willingness to back Cindy up when she was on her day off to help me out, Jamie’s skill as an electrician, and Ed’s quick and cheerful delivery. Today, a couple weeks after delivery we called with a concern about the heat of the hot tub. I was referred to Jason. Yet again I was impressed by the quick, knowledgable, friendly, above and beyond customer service provided by those working with Champagne Spas. Jason fit us in same day, within minutes figured out the issue and fixed it, all the while giving me tips about the care of our hot tub. Great customer service is not just a theory to these folks-it’s a way of life. With a high dollar purchase that is not a necessity but certainly a wicked awesome thing to have comes certain expectations of the transaction. The folks at Champagne spas more than exceeded them-​thank you to all of you!

wonderful people wonderful service good price and helpful with all my questions. well worth buying the spas from this place because you have a friend in the industry u can always call on.

Cindy, Karen, and Amanda all were great in finding out a replacement jet for an early model Jacuzzi that I didn’t even know the model or year. They even had the conversion kit for my old jets. Thanks so much ladies for your persistence in researching the information on the type of hot tub I actually have. The kit was easy to install.

My husband suffers from a lot of back pain so we decided that we would invest in a spa. I learned while doing my research that Sundance spas are top of the line. We walked in to the show room and were instantly greeted. We had our two young children with us, and one of sales women even gave our youngest a paper to draw on while we looked at the different hot tubs. I was pleased with their customer service, Cindy was very helpful. We didn’t feel rushed or pressured at all and she was very knowledgeable and personable. The place was clean, had a nice atmosphere and you can even get into the spa to test it out. Also, the company is very military friendly.

Rancid service. I drive by here every day, so when I bought my new place with an old spa on the deck, I knew where to go. Or so I thought. I went in there on a Saturday. It was dead. Not a soul. There was movement and over shuffled someone I thought was Iggy Pop. It wasn’t. Shame, he’s a nice guy. I told the salesperson the story and said I was looking for some basic information about the chemicals and filters I needed. I was ready to drop $ 200 or so and would also know where to come when it was time to get a new spa I.e. very soon. Their attitude stunk. They seemed more interested in trying to humiliate me for not knowing much about the spa which I found laughable. I said it didn’t matter and went to Dale’s in Poway. He sorted me out a treat in about 10 minutes. Another sales person who seemed a lot more pleasant tried to approach me on my way out, but it was too little too late. Horrid.

I can highly recommend Champagne Spas. I purchased my new spa over Memorial Day weekend and it was delivered last week. It is so beautiful and luxurious!
I have been very impressed with the sales staff, the accuracy of their delivery timeframe, the delivery people and the customer service department (especially Amanda). I will go back their to purchase my chemicals and would recommend them to anyone interested in purchasing a spa.

We bought a Sundance Chelsee dream spa in Feb 2014. Karen and Amanda were both incredibly helpful in making the decision, offering pros and cons regarding all our concerns. Make sure when you visit the Kearny Villa showroom to bring your bathing suit! First visit I sat in dry spas and was certain I would buy a lounger seat model. Returned with my suit and got into a few models filled with water. The loungers were very uncomfortable because I floated. The Chelsee offers a lot of seating options and is roomy for a party or relaxing for one.
It took us time to properly prepare the site with the electric and concrete setup. Delivery was very smooth and for a little extra we chose a custom cover. We love our spa and sometimes use it twice a day, much more than our neighbors who chose built-​in propane pool spas. The BaquaSpa cleaning system is quick and efficient. Our electric did go up a bit as expected. Then we got solar panels — turn up the jets! Favorite activity is stargazing especially during the winter night sky after a hard day working in the yard. Thank you Champagne Spas!

We were very pleased with the staff at Champagne Spas. As with anywhere you get a mix up sometimes as we did with the lift bar at delivery but they took care of it right away.
Spa is almost 2 years old, and the 2 issues we had were the cover had an issue after about 18 months and 1 light fell out causing a leak. Both issues were taken care of. Got a new cover under warranty and the light was fixed by a technician under warranty.
Very pleased.

UPDATE: I’ve been told my review was «flagged» by Unilocal as if it were written by an employee of Champagne Spas. Well, no, I am NOT an employee of Champagne Spas, never have been, and only bought the one spa (and supplies) from this very good company. I continue to patronize Champagne Spas as they continue to provide excellent service with personality and a smile. I thought I’d made that clear in my review and I fail to see what could be taken as contrary to Unilocal’s review standards and policy or what I’ve written could be (mis) construed as advertising.
So, take THAT Unilocal!
ORIGINAL REVIEW
I waited almost three years after we bought our Sundance Spa from Champagne so that I could speak to all aspects of their operation. In short, they are first class, as is the product!
THE PURCHASE: My Lovely Bride and I were looking for a spa one evening back in 2012 and, after visiting a couple of other retailers, went by Champagne Spas just as they were about to close. I wanted to «sample» the various spas, but, as they were closing, we made an appointment to come see Karen the next day. I’m glad we did as I was able to soak to my content in the showroom model so I knew full well what we were buying!
Our sales rep, Karen, was VERY knowledgeable and helpful. No pressure, no BS, Karen gave us an education on spas and what was required to run them: In other words, realistic expectations. And equally important, she was pleasant and professional… something becoming more rare each day! We got a good price, a year’s worth of chemicals, prompt delivery and expert setup.
THE PRODUCT: We purchased the Sundance Cameo 880 model. It seats 5 and, frankly, is a God-​send. I use it every day to loosen up these old bones and it’s great. After all this time, the jets are as strong as ever (I hope I didn’t just whammy them! Touch wood!) and the spa still looks great (except for the cover… it’s aging fast, like Lindsay Lohan!). We have had a few hiccups (see Maintenance below) but all is well now and the spa is the best several thousand dollars I’ve spent in years.
MAINTENANCE: Like anything mechanical, things can break. We had a recurring problem with the LED lighting and a pump that was on the way to oblivion. Jason (and his assistant who’s name escapes me) was timely, professional, courteous and responsive… like a mechanic should be! Frankly, I find some of the other reviews of Jason’s work perplexing… I thought he was great! He even advocated for us when the LED issue went beyond warranty work: so far, no out-​of-​pocket repair costs for us (touch wood!).
CHEMICALS: I’m no chemist, but I’ve managed, through trial and error, to get a reasonable feel for how to manage the chemicals in the spa so that our soaking experience remains enjoyable. Again, hiccups have caused me some consternation, but they were all teaching moments, as they say, and I’m better off for them!
We use the BaquaSpa products and, although they provide an exceptional soaking environment, they can be tricky. As I understand, the product will «attach» itself to foreign bodies and create a mucus-​like substance that is a real pain to remove. This has happened to us twice now when we let kids into the spa who hadn’t showered (they still had sun lotions and other contaminants on) prior to entry. It takes a LOT of effort and water to get back to optimal so you definitely want to keep a close eye on the water and the chemicals to maintain good conditions. And ensure that users shower BEFORE going in!
We purchase our chemicals from Champagne’s on-​line store:
and get good prices with excellent turnaround… usually next day delivery.
In all I can recommend Champagne Spas for your soaking needs. They have a very nice showroom, top-​shelf staff, great service and quality products.

Don’t buy anything from this place. Callbacks never happen and you are totally screwed if you need spare parts (jets, etc.) for your spa. You either don’t get them or you have to wait forever. Highly unprofessional store.

We purchased our first Sundance spa from Champagne Spas in 1990. After 22 years our spa was still working however we decided to downgrade the size and get better efficiency with the latest technology. The folks at champagne spas were very helpful in getting our old spa removed and our new one set up installed. So, if you’re looking for someone to deal with your spa Champagne Spas a good choice as they been around for a long time and are very helpful. Sundance spas are a bit more pricey but they last a long time.

I recently bought a Sundance Dover spa from Champagne Spas. This is the second Sundance spa that I have owned. The first one, an Altamar, was about 15 years old when I decided to get a new one. Prior to buying the Dover I researched the various spa makers and the choices that they had. Doing research for spas is not easy as there’s not, to my knowledge, an independent resource, such as Consumer Reports or Consumer Digest, that has done the research and analysis of spas. I wanted a smaller spa and boiled the selections down to the Sundance Dover and the Hotspring Jetsetter. Both are reputable spa makers and are comparable in features and price. The feature that caused me to chose the Dover over the Jetsetter was that the Dover has low speed and high speed jets while the Jetsetter just has high speed. Frequently I like to just soak in the spa with a gentle movement of water. That’s what I get with the low speed option. Primarily because of this I decided on the Dover. The staff at Champagne Spas then made me a fair offer and we closed the deal. The spa was delivered on time by a group of three really nice guys that installed it just like I wanted. Once I had the electrical hook-​up completed I filled and started the spa. However, I immediately noticed a problem with the heat pump. I called Champagne Spas and they had a repairmen, Jason, at my house that night (yes — night) to replace the defective pump. I was very impressed with this service and now my new Dover spa is quietly humming and performing perfectly. I love it!

I purchased the Sundance Altimar spa from Sundance Spas of Orange County (aka Champagne Spas) in late October 2013. Prior to my purchase I shopped around a little bit after initially going into the Mission Viejo showroom, but it was clear to me the quality and service I would get from Sundance would far exceed other dealers/​brands and for me it was worth the price.
Emmett Morries was an excellent sales person. He was very knowledgeable and took the time to thoroughly answer all my questions (this is my first spa so there were ALOT of questions). Once I closed on my new home and was ready to buy the Spa, Emmett worked up a nice deal for me and the order was placed. At that time I had a date in mind (a friend planning to visit from out of town) and reeeally wanted to be able to have the Spa delivered, craned into my patio and electrical hooked up by that date. Originally it was going to be highly unlikely the timeframe could be met… but Emmett, Ed, Amanda and the folks at Champagne made it happen!!! :-)
Like clockwork Sundance showed up on that Friday at 10am to put together the spa pad and unload the spa. Parks Crane Service was right there to expertly hoist the spa into the 9′ x 9′ patio (yes, a very tight fit)! And then once I filled the spa with water, Victor Campadonia and his team from The Spa Connection were immediately on site to do the final electrical hook ups and testing!
In between all this I was able to pick my friend up at the airport… and by late afternoon we were enjoying the jets, bubbles and SunScents! :-) I was VERY impressed that Champagne Spas really worked hard to make the timing work for me… and certainly all the referred providers (Parks Cranes and The Spa Connection) together as a team made it happen.
The post sale support has also been excellent! Since this is my first Spa I had alot of ongoing questions about water maintenance, using the test strips etc etc. Emmett has been very helpful.
I have had one slight mechanical issue which arose this past week (6 weeks after delivery). Jason has been incredible! The responsiveness can’t get any better. The replacement part was ordered and Jason was at my home within a week making the repair (under warranty, of course). I feel very well taken care of and am VERY VERY happy I purchased a Sundance Spa and happy to have such a great dealer should I need anything in the future.
I would highly recommend Champagne Spas to anyone interested in buying a high quality spa. You can’t go wrong!!!

I, too, agree with Scott, Warren and Byron. About a year ago and after lots of research, I walked into Champagne Spas on the recommendation of a sunroom contractor, and promptly committed to the TidalFit swim spa which happened to be on display there. Not only did I get a great deal (discount upon discount), Karen was just as excited as I was about my having found my dream spa, if not more so!
Since I had to re-​do the concrete slab in my backyard before the swim spa could be delivered, plus a sunroom was to be built around the swim spa, the whole project took a lot of time and coordination. During which I was in contact with Champagne Spas regularly — by e-​mail and by phone — and found every one of their staff not only professional and helpful, but super nice to boot.
Then on the day of delivery, not only did Rick (owner of the store) come out to my house himself, Karen also came along — probably to hold my hand as the 2000-​lb (dry) spa had to be craned over my 2-​story house!
I could go on and on about how wonderful the whole experience was, but will finish this review with a tip: if you need spa supplies, go to their online store at
where the prices are not only great (even better than at
), they also ship your order REAL fast!
Back in January I ordered some supplies on a Saturday night, hoping that I’d receive the stuff within a week before I had to go abroad for 10 days. But would you believe, the next afternoon (on a Sunday!), I received a shipping confirmation, followed by delivery yet the following day i.e. Monday!
And now 4 months later, I placed another order at 3:15 pm today, and received the shipping confirmation at… 3:49 pm!!! A quick look at Fed Ex shows that the parcel was picked up at 5:38 pm, so I guess I’d better make sure to be around tomorrow to take delivery ;-)
If this exemplary service doesn’t tell you what you need to know about Champagne Spas, then maybe you shouldn’t even be looking at spas at all ;-)
(As soon as I submit this review, I’m sending my next-​door neighbors to Champagne Spas who are looking to replace their hot tub.)

Let me start by telling you that Amanda and the staff at this spa store are fantastic and really know their stuff. So, if you’re looking for experts, this is the place to go. I love their Optima spa and was ready to purchase it. It fell through though in the negotiations but I think they have a great business and a great product line.

By far, the worst customer service I have ever experienced. Oh sure, they are wonderfully pleasant in the showroom, but thats where it ends. I have tried for MONTHS to receive a replacement part for my spa, I call every few weeks to which I get another excuse. To further the insult, their repair guy «Jason» then delivers the wrong part! Do yourself a favor, buy elsewhere. I’m not one to leave reviews, but this is ridiculous. BUY ELSEWHERE!!! BUYER BEWARE!!!

Highly professional and personal staff. They answered every question I could come up with and worked with me to get a great price on the spa I wanted. I had a little trouble getting the right water balance when I first got the spa home but they worked with me unfailingly until the matter was resolved. I have no doubt they will be there for me 100% should I need assistance in the future. And we completely love our spa. I’m really glad I made my purchase through Champagne Spas.

Excellent Service! I was debating over what to buy, and they gave me fair and balanced advice, even when the financial rewards were not in their favor. This created long-​term customer loyalty for me! They have excellent selection, great technical insight, and are very friendly. And no, I do not work for them, date anyone of them, or the like… I just call it how I see it.

After alot of research and reviewing we purchased the cameo spa from Rick at champagne spas. the entire staff has been awesome!!! And we are completely satisfied with our new spa. I would highly recommend champagne spas to anyone in the market, they are one of few dealers that invited me in to actually wet test there spas. there spas, service and showroom were far superior to all the competition.