Cathy Jean

Love the shoes but terrible customer service. I decided against a pair of shoes passed them to the cashier, then she threw them on the ground and rolled her eyes! Terrible

Honestly, the shadiest customer service ever.
It was my fault for being so naïve, and even though this happened a few years ago, I wanted everyone else to not make the same mistake as I did.
I was shoe shopping for a semi-​formal event, and ran across a potential pair of shoes that I liked. I wasn’t sure if it would even match my dress, but the sales associate persuaded me that I should just buy the shoes and try them on again at home. If I didn’t like it, I could return it. She assured me that although these were the display pair, it would be completely okay. As it was the display pair, the shoes weren’t even clean. The soles were dirty and loose, but I thought that actually pairing the shoes with my outfit would be helpful.
So, these shoes didn’t work out. They were the worst shoes I’ve ever tried on and purchased, and when I went back to return them, the manager/​other sales associate told me that these were too worn to return. ARE YOU KIDDING ME? I was embarrassed in front of my boyfriend and everyone else in store. What was even worse, was that when I asked for the sales associate who had helped me, I saw her hiding in the back.
Shady, shady, shady. Why do these sales associates try so hard to sell even the display pairs?

This place has great sales and great customer service. The store manager is the best. Ask for Eileen and she will be more than happy to help you. Sales are great.

This was already my favorite Cathy Jean store in San Diego but now I love it even more. Kelsey has thee best customer service. Ever! She really helped my sisters and I out today and had a smile thee entire time. She was very friendly and positive with every customer that walked into the store. Very quick and efficient as well. Thank you Kelsey, you seriously rock!

NEVER BUYING A PAIR OF SHOES HERE AGAIN.
I have never been so angry with a company for treating me poorly. They do not put their customers first and have poor quality shoes that are extremely overpriced. The first time I went to the store, the worker treated me like I was stupid. When I found the shoes I wanted, I asked her specifically not to give me the display one because it was clearly messed up and falling apart. She tried to sneak the display shoes to me instead of giving me a new pair!
The second time I bought a pair of shoes online and they wouldn’t let me return them in the store. They have a terrible return policy and try to cheat their customers all the time. I’m extremely disappointed with their customer service and ethics.

Customer service is a hit and miss.
Majority of the times I’ve been in the girls have been nice. I came in shopping for boots and actually bought a pair. Unfortunately, I bought the wrong size so had to return them (returns are up to 10 days; exchanges 30 days). I made convo with the chick and turns out we are both from North County.
She was very helpful in my return and wrote down the style number of the boots I wanted to get since the size I needed was sold out.
CJ’s boot are really comfy. I bought a pair last year that are really comfy and stylish. I need to buy me a pair in every color!
CJ is by Macy’s and by Victoria’s Secret.

HORRIBLE EXPERIENCE AND WORST service of any shoe store. I bought a pair of shoes, wore them once and the buckle broke. I brought them back and they refused to give me any sort of credit or refund. Customer service never returned my email. The ladies who work in the store are rude and seem to have no knowledge of their customer service. Also, NEVER order their shoes online unless you are sure you like them in the store. You CAN NOT bring them back to a store. You have to pay for shipping yourself and mail them back. WORSE CUSTOMER SERVICE!

I guess the customer service is hit or miss depending which girls are working there. There have been times where the customer service was awesome, then there are times when the girls just want to stand by the register or hide in the back.
But whatever, anyways, their shoes are hella comfy (yes, even their big ass stiletto heels) and they always have good sales.

I shop at the mall all of the time and consider myself to be a very loyal customer but… Ive never experienced such utter disrespect and terrible service in my life, not to mention the quality of the product isn’t the best. The management and the district management seem completely incompetent and this company doesn’t even have a customer service number. All in all… I will NEVER shop at any of these stores ever again!

I was in this store yesterday and bought 2 great pairs of boots that are extremely comfortable and both were on sale. That’s not the whole reason for the review but for the fact that a great customer was nice enough to turn in my really expensive sunglasses that I left there. The next morning I showed up to see if they had them and they were honest enough to have saved them for me! Thanks for the great customer service and the boots!

Worst service out of all the shoe places.
The ladies working here aren’t helpful and seem to always glare at me when I walk in.
I recently got a pair of boots here but had to return them so I had my mom help me. The gals didn’t even know how to do a return back to the credit card so now I have to go back when someone else works there
Come back again? No way!

I love Cathy Jean, especially the one at this particular location. The employees are really friendly and give you great advice on shoes!
Most of the shoes from Cathy Jean are really comfy– I have a whole collection of them. However, the only downside is that it is hard to find your size, but they do make calls to other stores for you to see if anyone else carries your size.

I like this little shoe shop
Bought a pair of 4 inch heels here the other day and they are so comfortable! I tried on a LOT of shoes and the people who work there were so friendly, bringing them to me in multiple sizes and colors. They have a 10 day return policy which is pretty short.
Not much of a selection in sizes, unfortunately. Good sales!

Dude, the boots are so comfy.

Wow! Cathy Jean is just amazing here. All the gals working here are so helpful. Even after trying on 30 pairs of shoes, they never fail to smile and help me choose the perfect pair of silver shoes to match my blue dress. The prices are sooo cheap, but the comfort and quality of these shoes are amazing.
Some shoes are real leather and most aren’t. But I don’t mind because the material feels like real leather, it’s that soft!
The sandals are to kill for! I have a pair of gold sandals that look amazing on my tan! They only cost me $ 25! I get compliments all the time. My other fave pair is a criss crossed pair of silver wedges that cost a little more. $ 35! They’re perfect for formal occasions-​or not!
The ladies here are always so amazingly aware of fashions for shoes. They always help me choose the most perfect pair of shoes that compliment my skin tone. Unlike nordstrom’s people, they actually give me great adivce on what shoe would look good with what.
They KNOW SHOES! Stop by, you won’t regret it.