Aldo Shoes

I’ve been shopping at Aldo for years and years. The UTC location has always been my favorite since it isn’t so crazy and it’s so close to home, until today. It’s Christmas Eve, and I understand it’s been a crazy holiday season since I am a sales manager at a retail store myself. I came in to return an online order since it didn’t fit well, but I had a personal offer sent to me for 40% off which I used with this order. I asked if I could still apply my 40% off if I exchange my shoes and the sales lady, Mehrnaz, stated no. I was discouraged since I spend hundreds and hundreds of dollars every year at Aldo. But I didn’t ask questions and just said ok can you please return my shoes for me then. She kept asking why am I returning it… And I repeated again that it didn’t fit well. She asked for the receipt so I provided her with my order information that was emailed to me. She kept asking for the receipt, and I told her that I was only provided one piece of paper that stated «easy returns» and my order number but she kept insisting that I needed something that showed my credit card number. I told her I didn’t understand what I should show her since I had my order information, the paper that was received in the box, my online order number and the shoes were obviously not worn. She asked me for my bank statement and I stated that was ridiculous and that I don’t have my statement since it was an online order from a week ago. She denied my return and I asked why? She said because my receipt didn’t show the last 4 of my credit card number. I asked if she had a manager on duty and she said no. I asked her to please make a phone call since I know that this return is possible and denying my return because my receipt didn’t show the last 4 of my card was ridiculous. I asked if her system could find my order and all the details. After being blatantly rude to me, she called her manager and completed it immediately. I recommended that she provides customers with the correct information before creating a big problem in the future. I am extremely discouraged from returning to this location, even though I’ve shopped here for years and I LOVE the shoes here, simply from the horrible service I received from Mehrnaz. Is this how a customer of over 10 years and thousands of dollars is treated?

This might be the worst shoe store I’ve ever been to. It’s quite obvious that the shoes are overpriced for their poor quality. Yes the shoes are cute in style but end up cutting your feet and are terribly uncomfortable. Not only does the shoes suck, but so does the customer service. This girl was trying to sell me on these shoes I needed for work that had to be comfortable and have a good sole. She pressured me saying «you should just commit» and was way too overbearing. Seemed as though she just wanted the commission money. I wore the shoes around the house and they cut my feet so badly! When I tried to take them back, they refused. Only to sell me on their «sole grips» and «shoe comforter» products. This place pisses me off and will tell everyone I know not to shop there.

This review is based on CUSTOMER SERVICE alone. The woman at the front was very rude and didn’t greet or ask if we needed any help. She was incredibly snobby when we asked her for a size. Then, when we decided to buy something she actually seemed like she cared.

Worst customer service ever. If you want to return something they treat you like a criminal. If you wanna try some shoes if you ask for more than 2 shoes they make you feel terrible. If you are not happy working there just dont! you dont have to take it on customers!

I’ve walked by this place for sooo many years. Even after the dumpy remodel of the mall, I never really ever stopped in.
Recently, saw a pair of patent pumps on sale there. Didn’t have time to buy it there so saw the same pair online, for cheaper.
Online is great — they deliver fast and if you sign up for their emails, you get 10% off your first purchase.
Problem was, when I got the shoes, they hurt like a mother effer. My feet tend to be wide so I was kinda bummed that the shoes didn’t seem like they’d work out.
Called ALDO at UTC and they said they could stretch the width of the shoes — for FREE!
The girls there — Aubrey and Pegah — are totally incredible. So nice and so patient. They stretched out my shoes and I’m so grateful. I might need to go back a few more times to get shoes more stretched but for the most part, they helped a poor girl save her poor aching feet from trying to break in these beautiful patent pumps.
I have bought shoes from Nordstroms, Saks, etc etc. They *maybe* offer to stretch shoes but it’s always for 10 minutes. And the stretch sucks. Totally worthless.
So to have a store like ALDO do it for free and with care… it’s so awesome.
So thank you ALDO LJ!

I’ve been shopping at UTC for few years now. My experience was always good. I just bought a new pair today, i was helped by a young lady named Pegah. She was very polite, patient and very friendly with big smiles. She brought me 3 different pairs of shoes that i might like and patiently waited till i make my decision. She was not pushy and was not trying to sell me the most expensive shoes (like some other places do).
I highly recommend that store and if you like to have a great experience ask for her.

Not much of a selection during the times I’ve visited. Hit and miss with customer service.
Disappointed.

Aldo Shoes is a small, boutique-​like store in the middle of UTC that sells both men & womens’ shoes, handbags, and jewelry. Cute shoes, but way overpriced– I feel like you could get similar shoes at JCPenney or Macy’s for much, much cheaper. The usual price for shoes is probably around $ 70 a pair, which is definitely more than my job-​less college budget allows, unfortunately. The jewelry is much more reasonably priced, though– just for comparison, it’s probably priced about the same as Charlotte Russe or Wet Seal, and their styles are pretty darn adorable, so I’d suggest checking those out. The shoes, though? Skip ‘em– you can definitely find the same thing for much cheaper elsewhere.

TREATED HORRIBLY
If you want to return anything to ALDO– you’re in big trouble. Their return policy does not allow you to take anything out of the store. For me, buying ALDO is expensive splurge, and the inability to return is ridiculous.
I purchased a pair of boots, on of which is defective/​doesn’t match its mate. Since I had work them 1 day– I was unable to return.
The ALDO employees were not helpful, and only fake friendly– which is infuriating.
Thanks ALDO for wasting my time and money– will never shop this brand again!

Always come here for shoes! It’s a hit or miss, either many great styles or none at all! But the customer service is always great! James is my favorite, super helpful and is so nice! Four stars because they almost never have my size, but a plus is the order it and ship it right to my house for free! :)

I remember a time when the highest priced men’s shoe at Aldo only cost $ 80. These days, $ 80 is the price of pair of shoes that are on sale.
Wow.
One would think that the quality would also improve. Sadly, no. Aldo has succumbed to recession, inflation, etc. I just can’t see myself paying $ 100 for a pair of dress shoes made of low quality leather.
At least the associates here understand value. Aldo shoes pretty much sell themselves, yet they’re busting their humps upselling and bringing out complementary styles for shoppers to try on.
I was in the market for everyday work shoes. I had exhausted all of my other options at Fashion Valley so I bought a pair leather uppers at Aldo for the sale price of $ 70. A few days later I visited a Kenneth Cole outlet store and saw a much better looking pair for $ 30 less. Remember when Kenneth Cole’s were more expensive than Aldo’s?
Talk about a shift in power…

i went to this aldo location because i was at the fashion valley location, where i found a shoe i really liked but the store didn’t have my size and i was directed to this location which did have the size i was looking for. so off i drove to a mall even farther away from where i live to try on the shoe only to find that the shoe didn’t flatter my feet (if that makes sense). i was utterly disappointed, but still had to get a shoe for my friend’s wedding. at the time i was there, i was being helped by two sales associates to find my ideal shoe: on sale, nude, formal enough for a wedding, but something i could wear countless times thereafter. one sales associate was pulling shoes from the back for me to try on while the other was making suggestions. i must have tried on 6 – 7 pairs of shoes and i was feeling very high maintenance (which i don’t think i am) and both sales associates were patient with me, remained friendly, and continued to make really good shoe suggestions. i highly recommend this location.

I can’t say I love all shoes at Aldo but this particular location has outstanding service, as with Fashion Valley’s location. Every time I walk in they are very helpful and friendly. Once they didn’t have my size in stock and so I ordered them to be delivered to my house. The manager (?) was so nice and gave me 15% off because I told him I had a 10% off coupon that I left at home. So sweet!!! A few other times the gals working there would call the Fashion Valley location to reserve certain shoes for me if they had them there and not at their location. Ooh, also I call them when I don’t want to drive there to see if they have certain styles and sizes in stock and they quickly and gladly check, put them on hold for me, etc. I really love the service here!

What I like about this place is the shoe are super stylish, and the price tags don’t bite.
I also want to share how store consultants are highly hostile and helpful. When I liked one pair of boots, there were no pairs of my size. So the Aldo Girl offered me her own pair of boots to try them one (it happened that she liked the same model and we wore the same size). It doesn’t happen quite often with me when people want to make the best and even can share their own possesses.
I highly suggest to shop in this particular store, because the assistance level is outstanding !!!