Bone Appetit – Ocean Beach Pet Supply

I don’t have much to say because i’ve only been in the store twice. I came for specialty dog food and picked up some ear mite medication for a friends dog who I recognize had your mites. I didn’t wants to treat the dog without the owner’s knowledge so I waited for them to return to town. They let me know that they wanted to take the dog to vet to be sure. I tried to return the ear mite medication. Despite the fact that the transaction and the return fell within the return policy I was told by the employee that she could not return it. I think this is extremely poor form. If you do not except certain items to be returned then it should be stated. The package was not opened.
There was no legitimate reason for not excepting a return. She told me that I could leave my number and she would leave a message for the owner and that the owner would call me and tell me if I could bring it back at some other period. I think that is ridiculous. How can you hire an employee but tell them they can only make certain transactions. If you trusted employee enough to hire them than they should beable to except responsibility for all reasonable actions. I think a return for a product is reasonable. I won’t go back and I think they are shady.

This is a nice little pet supply store in the Ocean Beach community. No live pets for sale, but they do sponsor cat/​kitten adoptions. Good, high quality pet food choices, small selection of toys, leashes, collars and small-​animal supplies. Mostly cat and dog stuff. Some prong collars as well as traditional types. Good selection of treats and alternative ingredient foods. Staff was friendly and professional during my visit.

Always friendly service, and lots of selection. The food I buy here is cheaper than at petco, even counting their club card gimmicks. The owner also does dog sitting on the side, but I haven’t given her a shot yet.

Love Bone Appetit! It is so nice to have a pet shop in the neighborhood. I actually adopted my two cats from their rescue program. The process was thorough which I appreciate but still quick. This is a small store however they always have my usual kitty food and litter in stock so I never need to go elsewhere. I find all of the pricing to be very reasonable. They can order specific items as well if you need something they don’t have. Highly recommend checking them out!

This little local pet store is awesome. The staff is always so friendly and helpful. The varieties of pet food is great especially since our chihuahua is allergic to gluten/​grain. If they don’t have what you want or need just ask and they can order it for you. The prices are fair and I would rather support local business than a chain.

My dogs and I are always greeted so nicely by Kelly, Jennifer and her entire staff. They give my dogs treats and treat them kindly. Yes you pay a bit more than Petco, but you are supporting local OB business, which is well worth it!

Customer serves tends to be dying in business and I have to applaud Bone Appetit on their exemplary service. We originally went into the store when we adopted a cat to pick up our cat food/​supplies because it was local and convenient and have been going there ever since because of the customer service. They seem like they genuinely care about your animal and assisting you in finding the right item/​food for your animal. Recently, I made a purchase and purchased the wrong item (new baby/​baby brain) and even opened the item. I went back to them and asked them if they could exchange it for the correct item (thinking it was a long shot). I event let them know that I just thought I would ask. To my utter surprise they willingly exchanged the item. It is customer service like that that has made a loyal consumer out of me… they Rock!!!

My boyfriend and I were searching for kittens at the beginning of February and were told everywhere we went that it was not kitten season. Disappointed, we kept checking craigslist until one day I came across a picture of the most adorable kittens that were said to be at Bone Appetit. A bit skeptical, we went in to check, and sure enough, they were there! And not only that, after talking to the owner she told us about another litter of kittens that were being fostered in another home. She spent her time pulling up pictures and videos of these kittens and we fell in love. She told us they would be ready to be adopted in three weeks. After the three weeks, we called her and she arranged for us to come see them. They were great! They let us hold them and play with them. We filled out the application and after some screening, they approved us for adoption. The following week we came in to pick them up. They had both kittens spade/​neutered and they were given all of the shots needed up to that point. They even gave us a list of vets we can go see for a free check up visit.
We couldn’t be happier with our experience here and continue to come here for all of our cat’s things. Even for our family Christmas photos!
We highly recommend this place — if you are genuinely interested in creating a good home for a pet, they will be more than happy to help you!

If I happen to be on Newport Avenue and need doggie treats I often stop in but the selection of doggie treats without grain is limited and I prefer not to buy products made in China.
The last two times that I have been in to buy Orijen chicken dog food there wasn’t any in stock to purchase. I understand that there have been some supply issues with this product but that doesn’t explain why other stores including local places have it in stock.
Overall, it’s a quaint local shop and for that they are fine but if you prefer more selection this shop may miss the mark.
P. S. I don’t know anything about all the cat adoption stuff

Trying to adopt a kitten is a real pain a long process so it’s better to go to the SPCA! They are limited in the pet food section but if you they don’t have what you want then they would be more than happy to order it for you!

They actually didn’t have what I was looking for today – Betta fish food, but they usually do and were just out.
Regardless, the lady who was working was SUPER nice and apologetic about not having my fish food, though it wasn’t a big deal. They have super cute kitties in here too! I loved just being able to walk to a pet store, I usually have to drive at least 10 minutes to the next closest one. I will definitely be coming here for all my pet needs!

Never had a bad experience :) Everyone I have seen that works there is very nice. A little pricy, but that goes with any local business. I will definitely return!

The best!

I love Bone Appetit Pet Supply and the owner Kelly is Awesome! She helped me select a new dry food for my cats and just like she said, they Love It.
I adopted one of my cats from Bone Appetit and had no problem with the application process. I totally understand why they screen people before just handing over a kitten or a cat. They just want to make sure the cat is going to a good home where it will be kept safe, loved and given medical attention when neccessary.

I was a first time customer stopping in to pick up a small bag of kitty litter but they only had the larger, 20lb bags (which are a better deal anyway). I asked if they had any smaller ones because was walking home. The woman working, perhaps the owner?, apologized, ordered the smaller ones for next time, and offered to deliver the larger bag of kitty litter to me later that day. That is some really fantastic customer service. I ended up just walking home with the larger bag, but it still made me feel good. =]

I live in OB & we lost our 2 cats we had for 17 ½ years and decided to go local to get some new family members. We walked in and were ignored and asked about kitties and the gal behind the register sighed & pointed to a cage. We finally asked to see the kitties and were told no we had to fill out an application I handed her a filled out application. The gal I thought was a customer said we could not even see the cats until the application is approved. My Dad gets his cats claws & advantage put on his. Cats. When you walk into a store and are ignored bad customer service! We like Ellen will go to the animal shelter and not support a local OB business!
We ended up getting two kittens at the shelter and have had them 2 weeks now and are very happy.

these folks are great. They are on first name basis with my pooch. So much so in fact, that as soon as they see him they start feeding him snacks, good snacks, meat treats! I buy all of Sheriff’s food and treats an flea meds at this place and even his shit bags!
It sucks that some people have nothing better to do than to leave crappy Unilocal reviews. These people are worms, scum of the earth. Look, they’re trying to help cats damn it! Give them a break! You don’t like it, open up your own cat shelter.
I think Bone Apetit is a vital part of our community. They are great, great Americans!

Regarding cat and kitten adoption/​rescue, I’m Going to San Diego Animal Control (next to San Deigo Humane Society on Gaines road) after a slightly dissapointing experience with this buissness.
After spending nearly 11 hours (over the course of several days) on the computer looking for prospective cats and kittens, I came across this small buissness. Because it was within walking distance, I took a walk on my day off to stop in; being new to the area and not familiar with my surroundings, I wandered into the store and decided to look around while the two ladies at the counter finished up with their current customers.
When they were done with their customers after a few moments it took me approaching them to get an acknowledgment regarding cat adoption. Right off the bat I knew who Kelly was after reading previous reviews, she seemed nice. I couldn’t help but feel as if I were being judged heavily on my outward appearance… as soon as I asked to see the cats I was told I had to submit an application which took two days to even process before any prospective pet parent even enter the enclosure to visit with the cats-​completly understandable.
After asking for an application and a pen, I started to fill it out right at the front desk and made conversation with kelly and the other associate (sorry I didn’t get her name) and marveled at the amount of constant customer foot traffic coming through the store. After filling the application out (kelly got pulled aside by yet another customer) I took a final walk back the enclosure to take one last peek at the cats before leaving all while talking to the other associate. She was really friendly and very sweet!
I must have hit it off well because Kelly suddenly decided to let me actually go in and take a look at the cats! Upon walking in, the associate pointed out to me a small black kitten that had been sitting in the screened in window when I made my intital trip over to the enclosure. Schinkelfritz had been living here for almost all 9 months of his young life-​the associate was excellent at telling me all about him bc. she had hand raised him herself! Best personality, very confident, playful and in excellent condition. After thanking her, I went home and and mulled it over with my boyfriend, showed him pics of snichkelfritz off the petfinder website and we decided we wanted him! I quickly shot kelly an email to let her know we were interested in him as well as another young cat to live with him and would be in that sunday to see them. Waited several days… no reply.
Finally sunday came and shonn to drove us down to bone appetit-​Kelly wasn’t there around 11 am on a sunday and the associate didn’t have access to the adoption application OR email to see if I had been approved or not. Okay, so atleast I can show shonn Schnikelfritz while we were there atleast… was told by the associate that he had been adopted out. No call, no email, no help from the third associate-​overall no adoption. A little follow up on application status would be great!

I did not try to adopt a cat so I can not speak of that subject.
But I did go into find my crazy dog a harness or collar so I would be able to control him easier. The two ladies were very nice and helped me for a good 20 minutes trying to figure out which harness worked for him. Finally after trying on everything none of them were as effective as I thought, tho I do not believe this was lack of product, I think it was my DOG! haha. After deciding to purchase the face harness, because my dog HATED it I thought it would be most effective. :p
I put it on him on the way home and it was his listened and I did not have to correct him ONCE! (Well when another dog walked by I did…)
Thank you Bone Appetit!
I do have to say that it was slightly overpriced but then again I don’t think anyone would get that treatment at Petco it was worth it.

My husband and I have been looking into adopting a kitten for the past three years, however it seemed like we were never in the right place financially, or living somewhere that allowed pets. Well, we finally decided to make the leap so we went down to Bone Appetit in Ocean Beach last week.
Upon entering the store both women working there were talking to someone. (Im assuming a customer) They both looked at as but did not say hello or great us in any sort of way.
Feeling a little uncomfortable, we walked around the store until we found the area where they kept the kittens. We stood there waiting for a while for someone to greet us, and after a few minutes of being ignored we walked up to them and waited for them to finish their conversation.. . still nothing. After saying hello and telling them we were interested in adopting a kitten they over enthusiastically said «OH SUUURREEE!» (it felt very fake)
We pushed on past this and told them how excited we were that we were finally in a place to adopt. They had us fill out an application and told us that it would take a day to process our information. We told them that we were interested in adopting a KITTEN. I was shocked at how hard they tried to get us to adopt an adult cat. The women we were speaking to (Im assuming was the owner) told us about a mama cat that was living at her house that no one seemed to want over the past three years, and about another adult male all black cat (which is NOT what we asked for)
When we told her that we really were interested in adopting a young kitten she told that she would call her friend to see how old the cats were. One of them was four! She said that we should take him though since he was so loving.
I understand that people are less interested in adopting adult cats and it is harder to find homes for them. But if we wanted an adult cat we would have said so. It felt like they were trying to make us feel bad for not giving them a chance.
Overall it was a really bad experience. Even though we were approved to adopt we ended up getting our little Kobe from the Humane Society.