Black Mountain Bicycles

If your bike is badly behaved, Matt will fix it rapidly. I took my mountain bike to another shop back east for a tune up and consequently had problems with shifting. Matt diagnosed, repaired and got me out the door in 15 minutes. Thank you Black Mountain Bicycles!

I brought my bike in to fix a flat tire. I explained to the young, inexperienced, service manager that The bike «used» to be electric. It was now, just an ordinary 6 speed bike. I brought the bike in so this was clearly visible. The young man refused to fix my flat tired based on a policy that electric bikes were a liability. Huh? I again explain, «it was no longer electric, please look at it» to which he pointed to the white paper about policy. I called over the store manager and he was the same, refusing to look at the bike and make a manger decision to over-​ride the call. The two seemed incapable of realizing that indeed it was just a bike. The attitude, response and treatment I received was unacceptable and I will never step foot in that store again. I will also inform my network to stay away from this establishment. I ended up going to Poway to «Poway Bicycle». they were great, fixed it in 15 min and I was on my way. They now have my business for good. Black Mountain was pompous, unbending and caught up in policy rather then looking at the true issue and making me a happy customer. I’m done with them for good.

Went in for impromptu fix with a tire and Ellie the tech went above and beyond to help me out. Walked me through some do’s and dont’s. Really nice guy and great customer service.

Just picked up a bike (Specialized Hotrock 20 in pink). Great service and very reasonable price. They assembled and even held it for pick up… it’s a Christmas surprise. No issues. No stress.
I will be a returning customer! Thanks guys!

Bike got a flat, on the day of my ride, it has runflats btw. I read on older reviews that they were charged $ 30 for flat fixes, so i went in expecting a high tab. Talked to Henry in the back, who welcomed me like we’d known each other for years. Fixed my flat in 2 minutes, showed me how to do it, and charged me $ 8. A great dude, A+ for customer service

Looking for a nice mountain bike for my wife to ride so I stopped in to look around. I spoke with an employee that I can only describe as condescending. I’m no expert on bikes but also don’t consider myself completely uneducated about bikes either. With so many bike stores in and around the San Diego area I’ll be happy to take my business to a place where I’m treated well and enjoy shopping and purchasing bikes for my family.

I went in during my bike hunt. I was offered help after a short period, but the place seemed kind of aloof. I was looking a lower end bikes and got the feeling I was less than welcome. Their loss, I ended up spending significantly more than I originally planned, but did so at another shop.

Picked up some suspension fluid and parts today. Chris at the service counter spent a good 10 minutes explaining the process of a seal replacement for my Fox Float Fork. Excellent customer service! Thanks BMB!

Just walked into this place wasn’t even greeted, cash in hand ready to buy a bike was back by the mtb for a good 20 min NOBODY came to help me. Walked out and still nobody said a word while employees were at the desk chit chatting I just drove from spring valley too but i’ll happily take my business elsewhere …

BMB gets 5 big stars due to their excellent service center. Matt and the boys will get your bike fixed up properly. I was caught out with a flat on pomerado and Matt offered to come pick me up. That is the kind of top notch customer service BMB has.
While I do 95% of my own bike work, for the things I don’t do (suspension service) I will be heading to BMB from now on.

Great place to buy a bike. No pressure sales. No gimmicks. Quality products.
I bought my new bike there and no up sell was attempted. They even gave two free tune ups. They have lots of selection.

I’m the type of person who goes off vibes of the store, and as soon as I walked in and was greeted I got a negative vibe. I feel if I want to drop $ 3000 on a bike, I don’t want to be treated like I am dumb bc I don’t know about as much about bikes than the sales person… which is what happened. There’s a big selection but I would recommend going to a smaller shop with friendlier people. 2 stars only because of the selection.

I’m not impressed. I went in on an early afternoon when it wasn’t busy. I had to hunt someone down to talk about saddles, then they forgot me and left me in the fitment area so I had to hunt someone down again. Prices weren’t that great and the salespeople were more concerned with getting their paperwork done than attending to customers. I guess if I were buying a bike and not a saddle I would have ranked higher on their importance scale… I won’t be returning — go to Adam’s Avenue Bikes instead; they know customer service!

I have been to this location maybe 2 or 3 times for small items and each time I have come in, the cashiers either greet me with silence and stares or negative attitudes. I made an exchange for an item yesterday that did not fit my bike. The cashier slammed my receipt and change on the counter. I would not recommend this store.

What brought me here was the proximity to my place, and the fact that I had decided (best decision ever) to walk completely away from Trek after I got sick of their horrible customer service.
They are very friendly here, and very helpful. Good selection of nutrition and bikes. Go here if you want great customer service.

I needed a new inner tube for my baby jogger stroller. I went back to Baby’s R Us to see if they had replacements for sale and the knowledgeable staff said to contact the manufacture by calling them when they are open. Seriously? That was their help?
Well, I made one call to Black Mountain Bicycles and was told they had the inner tube I was looking for. I drove over and was helped right away.
The part that surprised me the most was the price. I thought going to a specialty bike shop would cost a little extra. Nope, it was around $ 15 for the inner tube and labor to replace it.
I need to go back and buy a unicycle.

If you are shopping for a bike or anything bike-​related, make BMB your first and last stop. They are a quality outfit. Nothing comes close. They are honest, hard-​working and very attentive. I have always been treated with respect and received excellent service both on the sales floor and especially by the service professionals. Brian staffs his shop with only the best in equipment and in manpower.
Matt is the best ambassador ever for everything cycling. He has decades of experience and is one of the nicest persons on the planet. I just bought my son a fantastic new Specialized mountain bike here and he is over the moon!
Thanks BMB!

I am not a cyclist, but I take my kids’ bikes here for service and will gladly continue to even though it might be cheaper elsewhere. They offered to change out my daughter’s tire while we waited and had a friendly chat. Those guys have great customer service and I like that they hire persons with disabilities to help in the shop.
Thank you for saving me a separate trip for pick up!

Can’t say enough good things about the service I just received at Black Mountain Bicycles.
I have a 1 year old Specialized Epic mountain bike that I bought from another local store that has changed ownership and is no longer a Specialized dealer. They suggested I go to Black Mountain for service on my broken rear shock in order to receive service under the warranty.
I was warmly greeted by Matt at the service desk, who quickly and efficiently diagnosed the problem (the shock is broken) and coordinated the warranty repair — even though I didn’t buy the bike from them. Further, he called me 5 minutes after I left to let me know that Specialized was immediately shipping the replacement shock to him and that I may have the bike in as soon as 3 days — totally unexpected.
So, great service. Matt and team understand how to build an immediate relationship with the customer. I will not only bring all of our bikes to Black Mountain Bicycles for service in the future, I will give them my business when we buy new bikes in the future.

Great place to find the bike you need or to service the one you already have.
This is my go to spot whenever I need something for my mountain bike, they have some really great techs that’ll provide you with the info that best suits your needs.
Recently came in to buy a tire and tube for my kids bike, I was very surprised that they carried size 16″ tires, if you’re a parent you know how hard it is to find this particular size. Great service at reasonable middle class prices, Thanks Black Mountain!