AutoAnything

Ordered some headers on Apr 30^th in order to get my engine assembled. Expected shipping was the following week. Got an email from these rookies saying the item was back-​ordered and expected to ship MAY 25^th. DO NOT rely on their «in stock» flags next to the products.
After talking to a product specialist, I concluded that AutoAnything doesn’t really have inventory. When suggesting I wanted to switch to a new product, the guy (Chris) on the phone had to call JBA (the manufacturer) to see if they even had them in stock. So it sounds like the customer orders from AutoAnything, THEN they order the parts from the manufacturer. There was no effort to make things right by customer service, although the waiting line kept looping some top customer service BS. «Can you at least compensate for faster shipping?» I ask. «Abosolutely not!» they respond.
Now I have a few hundred bucks tied up, waiting to be refunded to my account, only to find a better retailer.
What a joke and a hassle. God damn.
Edit: Went over to Summit after I finally got my refund back. Paid about $ 30 more on the total but they have the headers in stock and ready to ship. No hassle. I would pay more for better service any day.
Edit again: It’s May 17^th now. I have already received the headers from Summit and in fact successfully finished my top end rebuild. The headers ordered from Auto Anything wouldn’t have even shipped out yet until the 25^th of May.
GG

These guys are the worst. Don’t waste your time. Incompetence flows freely through this store.

Ordered a set of ST sway bars for my car, got exactly what I ordered 3 days after it shipped. Honestly I was worried after I read reviews of this place but the customer service was great (cancelled an order at first and received my refund in full since it hadn’t shipped).
I think most people just don’t know how to identify what parts they actually need and wind up ordering the wrong stuff and then have to pay a restocking fee when the part won’t fit.
These guys have some insane deals, beat the lowest price I found anywhere else by $ 40.
I recommend these guys if you know exactly what parts you need and the part numbers for them so there’s no confusion on either end. People act like the auto parts stores won’t sell you the wrong stuff, well news flash, they do it all the time. Won’t find cheaper prices anywhere else.

Never again! I bought a Thule car top carrier from these folks. What I received was an opened box and obviously returned item. The item was scuffed up and one of the exterior decals was half peeled off. I could deal with this but still felt ripped off as I thought I was buying a new unused item.

Promised 7 days shipping on product page, took my payment and updated shipping to 15 days in email order confirmation, then on day 16, advised me it will be nearly 60 days wait until item ships. As item to be dropped shipped by 3^rd party, they now refuse to refund my money for another 7 days, pending cancellation confirmation from the 3^rd party. Tired of waiting, want my money back … I’ve opened a claim with my credit card company.
Just checked their item page — now advertising same item will ship in 12 days. Who does business this way in 2016? Not me, and I recommend you can do better too. Find an alternative provider.

I ordered a K&N cold air intake for my GMC Yukon. Even though I chose regular shipping the item was delivered next day. The price was unbeatable and there was a rebate. Because I had seen all the bad reviews of people getting the wrong items, I cross referenced the part numbers on the manufacturers websites just to make sure I didn’t have the same problem. Everything was great, I will definitely order more parts from Auto Anything.

I would give a 0 if I could. There is a reason there are so many bad reviews of this company. I purchased 4 wheels from them. These wheels did not fit my truck, even though according to the selection options on their web site, and chatting with one of there sales people, they should have.
When I took them to get installed, the dealer put on the back two wheels without checking whether the front wheels fit. So I cannot return the back two according to AutoAnything’s policy.
I had to argue with customer service who wanted me to pay freight and 15% restocking fee to return the wheels. They kept saying it was my fault the wheels did not fit because I did not get advice from a sales rep. I pointed out their web site allowed improper ordering and I had indeed chatted online with a sales rep about my model and the suitability of the wheels for my model.
They finally said I would get a full refund, but they have not followed through to send me the shipping documents or RMA for a return.
Their whole approach of blaming me for their incompetence is insulting. And I am screwed because of the mistake of the installer not checking leaves me with 2 wheels I cannot return. So I am going to lose about $ 150 on this deal.
Buyer beware. If you have a problem with their incompetence, it will cost you.

I bought a steering stabilizer, the website said it worked for my vehicle. I installed it and it caused a severe pulling to one side… I called them and told them about it, and they said there are no returns on that particular part!
Whether it was defective, the wrong part or just not compatible didn’t matter, they refuse to do anything about it.
Terrible service. I’ll never shop there again. EVER.

They have a decent web site. Parts are pretty easy to find. Because wanted to make sure the part I was after was correct, I decided to avail myself of the on-​line chat. In all fairness, the rep did a good job of verifying the part number by going to the manufacturer while I was on-line…sort of on hold. I consider that above and beyond the call of duty.
My problem with that part of the experience was he already added the parts to the cart before I decided to actually do so. When I reviewed the cart, I noticed there was shipping added. Shipping was supposed to be free. He corrected that. Had I not caught it, I would have paid an extra $ 18 bucks shipping.
I wanted to shop for some other parts, and this was going to necessitate making a separate order. I finally just went out of the screen and started over. At least I had the part number.
Auto Anything has a price match guarantee if you find the part cheaper someplace else. I added some other parts to my order and checked out. I happened to go back to a site I had been shopping before, and they had dropped their price significantly. So, I called customer service for a price match. I should have probably just canceled the order. The customer service rep said there was a dollar charge for the price match. Later, I found out when I got an email stating they would credit my account a certain amount… it didn’t add up. It was off by $ 4. That’s not a huge amount, but it was $ 1 per part, not per transaction.
The first parts I ordered showed up with free shipping within 2 days. The other parts were going to be more than a week before it even shipped. I emailed to cancel the order. Then I received an email that they had already shipped. Hmmmm. I guess all’s well that ends well. I got the parts quickly after that.
The bottom line is, I think you have to keep an eye on them. I don’t think they are trustworthy. Adding 2 day shipping charge when free shipping got the parts here just as quick is suspect. This was my first and last order with Auto Anything.

They sold me a brake pad kit for my BMW but then my mechanic said I could wait a little while, so I stored the kit. I then needed to use the pads and rotors but the rotors didn’t fit. They were too big.
AutoAnything referred me to the manufacturer and they confirmed that those rotors would not fit my car — even though the
website said they would fit and they shipped them to me.
AutoAnything would not take the rotors back because it was past their 30 days or whatever on their return policy. I tried several times to explain my story and I told them I would post a review but that didn’t seem to matter to them, so here’s my review.
Stay away from AutoAnything. They don’t seem to back up what they sell you, which makes you think they don’t care about customer service but just want to move product without supporting it. Find another auto parts supplier that will stay with you to help you.

Place is a joke. Once you order something, it takes forever for them to get it in so they can send it to you. I’ve been waiting a month and the item’s ship date has been changed again.
With so many auto part stores online, next time I’ll be placing my order with a store that actually has product in stock.

I really don’t understand all these terrible reviews. My experience couldn’t have been better.
The selection on wheels is overwhelming. Anything you can imagine, they have. Pink? Sure. Matte? Yep. Glow in the dark? Probably. (I didn’t check for this because why would I?)
After looking at wheels until my eyes crossed, I picked some that I liked (ProComp 7005) and ordered on Wednesday with standard (FREE!) shipping. I got shipment notification the next morning and received 3 wheels by Friday and the other 2 by Saturday in perfect condition.
I did get a bit worried after ordering and seeing some bad reviews and contacted customer service when the tracking number wasn’t activated right when they sent it. They got back to me within 5 minutes via email to explain that it takes a few hours.
I’ll definitely be ordering again!

Even though it was their mistake and their customer service makes you wait on hold forever, they make you pay to return an item.
I have bought a lot of things from them in the past, but will never again since their officious customer service people are the worst. They got their measly $ 11, but I will never do business with them. Not a good business plan…

Spent over $ 600 on 2 Odyssey batteries. Both batteries are dead (not AutoAnything’s fault) and are well within warranty. They keep giving me the runaround on replacing them. This has been going on for almost a year. I am disgusted with their level of service.
I have contacted Odyssey directly, hoping their distributorship gets revoked.
Buy your stuff elsewhere, it is not worth the hassle to save a few dollars by shopping here.

I ordered two custom sized items for my Honda Civic. A dashboard cover and sun shield. They came separately but quickly. They were exactly as described and the dash board cover was suberp It looked and fit perfectly. Unfortunately, before I could attach it to the dash the car was involved in an accident that ended up a total loss. I contacted Auto Anything by phone and a return label was quickly sent and my refund arrived in a couple days.
Very good service! Be aware of the return policy, it is 30 days and mine was 31 and yet they honored it. Looking forward to my next car and specialty items from Auto Anything!

Terrible customer service. First I received the wrong top. Then I decided to order another and pay for it upfront. Yes, I know. Dumb move. After three weeks I still have yet to receive a refund on the first order. My second order came in. Used and damaged.

I called to order CoverKing seat covers as the online descriptions didn’t match reality. Sales rep had to call CoverKing to get «correct» part number. I’m an engineer — I can describe a seat pretty easily… even so, just in case, I offered to email some pics… pretty easy with today’s tech. They said not needed, we have this figured out.
Bottom line, I now have seat covers that are nowhere close to fitting and AutoAnything and CoverKing couldn’t care less. This is after weeks of email correspondence, phone calls, and photos.
Steer clear of AutoAnything and CoverKing.

O My God They Lie.
I wish I would have seen this before doing business with them.
They sent me the wrong parts because the dumb ass computer tech writes the wrong model specs on their site, then the incompetent people have no clue what they r selling, I had 4 shocks installed and the2 rear shocks blew (leaking oil) in 10 minutes of driving. I called them after they insult u for not doing it right then they said they would replace them, but I would have to repay for labor to put them on… After 30 minutes of talking to them they just tell you to communicate through email and hang up on you.
If you buy from them just pay with a credit card and it u have a problem with the junk you buy from them and the won’t refund your money, just send the parts back certified and call your credit card company and dispute it. This way they don’t get paid and u don’t get fucked
Buyer Beware
There supervisor is Arturo
Co supervisor Lisa
Wannabe tech… Hernandez (really clueless)
(call and see if these people work there if you think any of these reviews are wrong)

DO NOT ORDER ANYTHING FROM THESE PEOPLE!!!
I ordered rear shocks for my Jeep. The ones I received were not the correct shocks. They both blew out before the end of the first day. I called and got the run around with their returns team. «You will receive an email from us in 24 to 48 hours with the result of the warranty return», no email ever came in. «You will receive a call from our manager who is handling this in the 24 hours», no call was every received. I had to call back over and over and over to get any answer out of them. In the end I was told too bad, you installed them and its now your problem… What kind of customer service is that?
Stay away from these SHADY people!!!

This is a horrible company and operates under shady business practices.
Long story short: they sold my parents the wrong Jeep top and refuse to exchange the wrong product for the correct product.
My parents ordered a soft-​top for their 2011 Jeep Wrangler and they totally screwed them over. The customer service agents lied over the phone and told them that the top they ordered would fit their Jeep– however they were defrauded and sold a 2007 – 2009 model.
Their unknowledgable, incompetent staff cost over $ 1,000 in unnecessary expenses and this is completely unacceptable. Since they bought the top at Christmas-​time (obviously too cold to put the soft-​top on) they had to wait over their 60 day timespan to get it on the car.
Once the weather cracked above freezing temps, it was evident that this was the wrong size. Of course they tried to contact the company and exchange it for the correct model (it’s brand new, nothing wrong with it, just want an exchange for the correct model) and management told them there was nothing they could do. NOTHING THEY COULD DO. Time to file a complaint with the Better Business Bureau.
In reaching the customer service area, the manager exemplified a powerless, completely incompetent, useless person who could not see beyond the «policy». Listen folks, this isn’t about a REFUND– its about an EXCHANGE.
In sum, this company lacks accountability, demonstrates shady and deceptive business practices, and happily employs incompetent customer service agents to pedal incorrect products. AutoAnything’s crappy reviews indicate they’ve screwed over many customers over the years.
Dispute charges with your bank to get your money back.