NAPA Auto Parts

This is your place for filing up your garage for tools. :) Number 1 choice.

Came in here in on a Sunday, went up to the back counter, and showed Heather the bolts we were looking for. She threw up her hands, rolled eyes, asked, «well, what’s it for?» I explained it was a brake caliber bolt and that we had called and talked to Brian. She handed us off to Brian and turned her back to us to continue watching her football game. Brian had no idea what were talking about when we first called having looked up the wrong part. While we were waiting for Brian to get the bolts, we asked Heather to see what the score was for the Broncos game. She told us no, I’m not changing my Steelers game. Ouch… We went to the front part of the store to get tie straps which were behind the counter. We waited for someone to come over as we didn’t feel comfortable going behind the counter. Rather than walking over, Heather yelled across the floor we could go behind. Went back to Heather’s counter, who didn’t turn around from her game, and she said Brian could help us when she was fully capable of helping us check out. Such a negative vibe in that place. Felt like we were an inconvenience in a place of business. I understand I’m a female but please don’t treat me like an idiot.

Amazing service by Steve. I’m not and engine savvy but he help all the way with all of my questions. My best experience. By far at any autoparts napa is the best! :-)

Nice Guys, usually have the parts others dont as its a big warehouse

I had a problem with a rebuilt starter purchased from this Napa store, it died a week after I bought it. Out of desperation (since my car wouldn’t start) I ordered a replacement from Amazon which solved my problem. The guys at Napa understood the situation and immediately gave me my money back. Over and above my expectations.

Sometimes it takes a looong time just to get a single common part. Took back a belt for an exchange/​upgrade… store was empty, no phones ringing… still took about 15 min.

So frustrating, can’t follow directions and deliver to correct location, this has happened many times in the past, this is just the first time I’ve cried about it. OMG, get off the pipe and pay attention to us customers, we depend on you, or should I say, we are at your mercy. I want to throw things right now, :-(

I purchased a regulator for my right rear passenger window in my BMW on April 7, 2015 from this NAPA store. Two weeks later, the regulator broke so I needed to return it and get another. However, I could not locate my receipt so I began to worry that I would be out the almost $ 80.00 that I paid for it. I called the store and spoke with John. I explained my situation and, since I knew the date and approximate time of day that I purchased the regulator, John was able to look it up on the computer and find the receipt. He said to come to the store and he would take care of it for me. I called back from work and told him I would like to get a better brand of regulator this time so he checked to see if he had one in stock, which he did, and told me I would just pay the difference in the price. So, on my lunch break, I went over to the store and John had everything ready for me. I signed for the refund of the old regulator, got the new one, and was on my way within 15 minutes.
Thank you John and NAPA Auto Parts for taking care of me so quickly and going the extra mile to help a «lady in distress»:) I will be back whenever I need any automotive parts in the future and will be sure to recommend you to my family and friends.

The service was extremely slow, I don’t understand why it would take 10 minutes to get an drain plug gasket and an oil filter from the inventory.
They keep the space very cold, I was freezing by the time I got out of there. I ended up spending at least ½ hour there between the waiting for service and waiting for parts.

I’ve been going to this NAPA auto parts for the better part of 10 years but that just ended last Friday
I’m standing in line to get something at the counter like I’ve done 1 million times before
I get up there… the guy says «that’s it ?
«and I’m like Yep that’s it for today :)
he goes «you need to go to the cashier upfront»
FYI I’ve never once gone to the cashier upfront??? There’s a sign that says start line here at the back counter I’ve always followed those instructions… sometimes even taken a number… if the numbers were in the machine that is,
So I go to the cashier upfront and she’s helping another customer look something up on her computer…
So I say to the guy who told me to go see the cashier up front why couldn’t you check me out ?
He says this is where you usually look things up, get your part and then we check you out
You can see where this is going
So I return to the haggard «cashier» waited for her to finish doing exactly what the first «tool» does at the back counter & of course she was rude and even says «usually the cashiers upfront !!! that’s why they pay me» whatever that means ?
She wasn’t helpful but was sarcastic! and I’m never coming back.
Service had always bordered on awful but I tolerated it in the past… NO more!
you lost a long-​term customer
GFYS Napa here’s my «oh face»!!
Oh oh oh O’Reilly!

BEST experience that I have ever had at a car parts store.
I walked in for a new gas cap. I was immediately greeted by Wendy behind the counter. I wasn’t sure if the gas caps were universal or not, so Wendy hops on the computer and looks it up for me. She finds exactly what I need and orders it from the back for me. While I’m waiting, I realize I need oil and a filter as well. I let Wendy know and stepped outside to my car. As I’m paging through my manual, Wendy actually comes out to my car and let’s me know they can look all that up for me. Way too easy! Wendy walks me to the back counter where I’m immediately assisted by the store manager. He finds my oil type, and Wendy grabs it off the shelf for me while the manager went and grabbed the filter. All with excellent customer service.
I was in and out of the store with EVERYTHING I needed and a smile on my face within ten minutes. Well done Wendy and the rest of the Napa crew! I will definitely be back if I ever need anything for my vehicle.

Na Na Na Napa Know How. Stopped in to get a new O2 Sensor for my vehicle. Napa had exactly what I needed. I feel they have a lot more in stock than other auto part stores in the area.
The cashier was friendly and assured me it wasn’t a difficult part to swap out if I was going to try and do it myself. (Hooray for self sufficiency… or resourcefulness in getting your loved ones to do the dirty work for you). I’ll swap out the next one. ;-)

I needed a light bulb for my car and stopped in. I wasn’t greeted or helped, but I was able to find what I needed quickly with the organized layout.
The cashier lady was friendly and made sure to check if I got the right item. She was also very informative about the return policy and made me feel like she genuinely cared about my purchase.
The location is kind of out of the way, but if Im in the area again and need parts, I’d stop here again.

I definitely would recommend this place. I went in with a friend who was getting an oil change and it was a great experience. Everyone was super friendly, efficient and the whole process was quick.

For a girl who knows nothing about cars and dreads getting parts for my car, I came here and had such a great experience!
Basically, I walked in and this guy (OMG I WISH I REMEMBER HIS NAME HE WAS SO AWESOME) just brings me to the counter and asks what I need. I tell him and he gets it for me right away. I pay and I think he could tell I had no idea what I was doing so he offers to install it for me! I was going to ask my dad to do it, but this was better!
He definitely went beyond his duty as a sales person and just made my day.
four instead of five stars because they are a bit more expensive than I would like. But hey, for that kind of service and ease, I’d come back for sure.

Found what I was looking for.

Compared to other NAPA’s this place is huge, but typical the service is miss or partially miss. I’ve never had good service, only bad to mediocre to average. yes they’ll have everything your looking for, but do you research and know what your looking for before you walk up to them becuase they’re not really service oriented. Typicaly mechanic mentality that they feel better than you and in no way obligated to teach or show you where anythng is or how it works. I guess they really are just salesmen/​cashiers, but the simple stuff is great, but specifics are bad.

I came in one day to replace a bulb in my trunk light. Should be a simple part to replace and shouldn’t take too long to find, right? Nope, not here.
I came up to the counter and this is how the conversation went:
Me: «Hello. I need to replace the bulb in my trunk light.»
Rigoberto: *after 10 seconds of silence and a blank stare* «Ok…so?»
Me: «Ummm…can you find one for me?»
Rigoberto: «You didn’t tell me what car you have.»
…you’re joking right? Either this guy was high, or he just has no common sense/​manners/​customer service ability whatsoever. Even a guy next to me turned and said «Dude what’s wrong with that guy? He was looking at you like you have a dick on your face.»
After that conversation was over, I swear it took him at least 15 min to look up the part in the system. It’s just a small bulb; how fricken hard is that to find for such a common car?
20 minutes passed by and he eventually went to fetch the part. First he brought back the wrong bulb, and then the normal looking one. I paid, left, and tried it on right away. Turns out the bulb he sold me was loose fitting, so I went back to return it. Alas, the doors are already closed, even with customers still inside. I was let in by another guy and went to return the part.
This time, I avoided Rigoberto and went over to Gabe. He checked the part for me again and took no longer than 2 minutes, gave me my money back, and I was out of there. If it wasn’t for him, I would’ve definitely given this place a 1 star.
I understand that some people just have crappy days, especially on a Saturday at the end of the workday, but that’s no reason to treat your customer like shit.

(This is a review based on a shopping experience in Sept. 2011.)
I had a great shopping experience here recently when I went to purchase brake pads for my car.
I had to dock them a star because I think their selections of fluids (trans, power steering, oils, etc) and upholstery care products are not as extensive as some other local auto parts stores. I also wish that they had longer hours.
If I can’t get my rotors surfaced I will definitely be back shortly to get the high performance rotors from this store.
The prices are fair and the employees are very helpful and courteous.
Be sure to show your AAA card for a discount.

==Napa Auto Parts==
Service here is somewhat slow but honestly, if you’re looking for a certain hardware, you will find it here. I needed studs and nuts and they have a variety of sizes and grades for automotive needs.
I would also come here for oil if and when they have deals on them.