Appliance Alley

In town helping my elderly mom out when her washer broke. Called South Appliance repair (very good, will use them again) and was told her five year old Kenmore needed a new computer which would cost about half the price of a new washer. Decided to buy a new one, my husband did online research which led me to Appliance Alley. I called Friday morning, by 8:30 am on Saturday we had a load of laundry going in the new Speed Queen. The delivery men were friendly, conscientious, professional, and very courteous. And fast! Now at the airport on my way home with the peace of mind that the latest elder care problem is solved. I can’t recommend Appliance Alley highly enough, they’re great. Definitely exceeded my expectations.

We had a good experience from Appliance Alley, until we didn’t. There was a problem with our fridge and it leaked water all over our kitchen floor. We bought the Consumer Priority extended warranty plan from Appliance Alley so we thought we were covered. Unfortunately, the warranty company doesn’t honor their commitments, they will make you jump through a bunch of hoops only to deny your claim. It’s disappointing that a company like Appliance Alley would sell these bogus warranties. Buy the fridge, but don’t buy the extended warranty.

THE BEST!
Great place for purchasing appliances at all levels. After extensive shopping & research for kitchen appliances we narrowed down the search to Kitchen Aid.
We were all set to buy at another store when we found Appliance Alley. They beat the other stores prices on some things & price matched on others. Their customer service is #1.
Bob was our salesman & he made sure we got what we needed & wanted & the best we could afford.
Best of all everyone else at Appliance Alley is helpful. No competition for sales-​they are just there for you.
Shop around where you can see it all & compare but buy from Bob @ Appliance Alley.
There’s a reason they have been around for so long — happy customers refer good people/​businesses & they provide great service @ great prices.

FINAL UPDATE: In the end, Tony was able to secure the replacement fridge for us from Whirlpool. If you go into Appliance Alley, I would work specifically with Tony and if you have any issues, contact him directly before trying to go through the manufacturer. I am still disappointed that the other employee from Appliance Alley took a copy of our invoice from 1−800-Appliance, but did not take any action and would not admit to speaking to us even though there was a copy of the invoice we brought in to the store in our customer file. That’s why I took off one star. I don’t blame AA for selling us the bad fridge, it just took forever to get a replacement. Once the issue was identified, Tony took care of us and showed a lot of concern for me and my family. He followed up multiple times and kept his word. Tony went above and beyond by contacting the manufacturer and insisting that they help. It’s unfortunate that we got a bad fridge but Tony really saved the day!
UPDATE:
As it turns out, there was some confusion as to who was responsible for the oversight. APPLIANCE ALLEY has been nothing but helpful and has definitely take care of my family. The lack of support and follow up has mainly been from 1−800-APPLIANCE who was contracted out by Whirlpool. This was a result of going through the warranty and not calling APPLIANCE ALLEY first. 1−800-APPLIANCE been the main source of frustration.
Soon after I posted my review, Tony from APPLIANCE ALLEY got in touch with me and discussed several different options to help us get us a working fridge. He was caring and

Great Service from Kurt. Delivery was on time and the delivery gentlemen did a great job. I was a amazed by the ease of purchasing a washing machine from them. It came down from LA the very next day and was installed the following day. Overall I would go back to them when I need to purchase any other appliances.
Great Job

DO NOT BUY FROM APPLIANCE ALLEY! I recently purchased a Blue Star range and wall oven — through Appliance Alley. I was given a lead time of 8 – 10 weeks, not a problem. These appliances were purchased at the beginning of March, when I called in May to check on the status, I was told there had been some kind of issue with the wall oven. At that time I was told another few weeks, but that my sales rep Kurt would keep me updated on the status. Well Kurt NEVER called me! I followed up three weeks later and was told that «Blue Star didn’t paint red that month», honestly? A company that offers over 700 colors and they do that paint red a certain month? Several more weeks delay. Again, I CALLED BACK, my items missed the delivery truck. All I have gotten are lame excuses, ultimately it took 16 weeks to receive my appliances! I have written letters to Appliance Alley, and the customer service department of Blue Star. No one will explain what the delay was. Appliance Alley then proceeded to charge me $ 400 to install the appliances! I have received ABSOLUTELY NO COMMUNICATION OR COMPENSATION FROM APPLIANCE ALLEY OR BLUE STAR! BUYER BEWARE!
Sincerely,
Pam Mitchell

Attentive staff. Prompt in their delivery. Just a great experience. Prices better than the major department store outlet that sells seconds.

With a laundry closet with very tight space, I did an extensive search for a full size stackable unit that would fit. After finding one that would, I wanted to to find a local business that both sold these units and had a professional installation team to do the job. I visited Appliance Alley and worked with sales specialist Kurt. I discussed the limited space these would be installed in. He took the time to make notes and copies of the information I had and passed it along to the installers. With only ½ inch to spare of extra space, the installation team did a careful and excellent job and it ended up being a perfect fit. Post sale, Kurt contacted me with an additional rebate information he had discovered which saved me $ 200. Overall, my experience from start to finish was excellent.

So we finally are told the dishwasher and refrigerator will be installed on Sat. ²⁄₁₄. YEAH! The guys get here with both and look over the situation and we’re told the water line and electrical for the fridge is not in the right place and the cabinet for the fridge isn’t the correct dimensions EVEN though our contractor had contacted AA and was given verbal instructions. We were never told that these were complicated installs and that the installers recommend that the sales people at AA send them out a week in advance to make sure everything is set because they run into this regularly with AA. No spec sheets were given at the time of sale, etc. We’re now told we have to move the gas line and electrical for the stove that is still to come. Had we known all of this in the beginning, we could be using our fridge and dishwasher now. I would have been more than happy to move and redo all of this and it would have been much easier while we were sheetrocking, etc. had we known. We were told at the time of sale this was all easy and no mention that these appliances have EXTREMELY specific requirements in the placement of gas lines, electrical, and so forth as in only 3 inches from the floor for gas and electrical for the stove, etc. It would have been so great to have the installer come a week earlier, like they prefer, to look things over so we were ready and not scrambling to find trades people to come change all of this for us not to mention wasting their time as well. The one bright spot is the installers themselves were extremely nice and felt sorry for us. They were great at explaining what needed to happen AND bringing spec sheets with them that we can pass onto the tradespeople we’re scheduling. Right now we get to look at our wonderful new fridge and dishwasher on our patio along with the appliances we had removed from the kitchen in preparation for the install. More lack of communication by AA. It’s just been one of the worst buying experiences, if not the worst, we’ve ever had. Our contractor was livid in that he had to again remodel the fridge cabinet even though he’d called and talked with AA about the requirements and did what he was told. I do appreciate that they are having the oven shipped by special freight, but had they got on it when we ordered it Dec. 13^th I don’t think we’d still be waiting. The owner did offer to install the appliances for free to make up for some of the problems we’ve encountered, but then in a later conversation changed his mind and said that we’d have to pay for the dishwasher install ourselves, but he’d pay for the fridge and stove. Yes he has apologized many times but it just doesn’t help.

I would like to update my 2 star review of 12−16−14. On 12−17−14, we received a call from Appliance Alley and they were very apologetic for the error that had occurred and they were sending a special truck to pick up our new fridge and have delivered and installed on 12−18−14. Now that’s what I call a great recovery. Appliance Alley cares how their customers view their business and ended up doing right by us. I will definitely consider Appliance Alley for my next appliance purchase. We thank you for going out of your way to make our situation right. Also want to give a shout out to the delivery guys, Enrique and Martin, who were very professional, clean and did a great job installing our new fridge. Thanks again guys.

Bought new Fridge on the 12^th, was told it would get to their warehouse on the 16^th and delivery would be on the 17^th. Called at 4pm on the 16^th and was told my $ 2,700.00 fridge did not make it on the truck. No other explanation given and no apology. Now I «may» get delivery on the 19^th. This is extremely inconvenient and disappointing. We have been buying our appliances there for some time with no problems. If they had tried to rectify the problem in some way and apologized with a follow up as to why my purchase «didn’t make the truck,» I wouldn’t have given just 2 stars. Not the best customer service.

I am in the wrong line of work, I should be in appliance repair. I just had a guy come out to the house because the chest freezer wasn’t getting cold enough. He wasn’t here but half an hour and he charged for the full hour at $ 90. He did fix it and he was a nice fellow. I appreciated that he cleaned up when he was finished. I suppose I would call him again if something else breaks.

Update alert! After posting my review and personal thoughts on Appliance Alley, i received a phone call 2 days later from Manager Bob. It was nice that he called me, but still sad that he had no idea of my situation and how I’ve been waiting for a call.
He was nice to refund my delivery fee and assured me communication would be worked out.

OK, so they finally did what they said they would do and hooked up my fridge… nearly 2 weeks after it was delivered. Unfortunately, I’m left with the feeling that this only happened because of my bad Unilocal review… probably because of the phone call I got from one of their sales guys asking me if I could please update it. At this point, I think it’s safe to say that the complimentary filter and install fee refund they said was coming my way isn’t going to happen and I’m moving on.
After my entire experience from start to finish, my conclusion is that these guys aren’t intentionally providing poor service. They’re either not taking it seriously enough or they’re just clumsy and keep dropping the ball. The problem is that it’s risky going to the little guy for a major purchase so if I’m going to get crappy service, I’d just as soon go to the big company who is more likely to at least be there throughout the life of my appliance. Sadly, I’m not feeling confident that AA can overcome this hurdle in the long run. I hope I’m wrong.

I was very pleased with Kurt’s customer service. His willingness to go the extra mile to dig up details about the washer I wanted impressed me. He spent time with me till I was satisfied and helped me think it through until I had clarity about which model would be best for me. I was choosing something that was not in stock anywhere and I had already been without a washer for too many days, so I did not end up purchasing the washer here. I really wanted to give them my business for their great customer service, though! I could get it one day earlier elsewhere (with a slightly higher delivery fee to go with it) and in my situation, I went for that. But because I received the kind of friendly, helpful customer service you don’t get too much anymore, I would come back to Appliance Alley in the future for my appliance shopping needs.

I came to Appliance Alley looking for replacement nobs on my old stove. Don’t even ask about how I melted them. I asked if I could buy some from the gentleman on the floor and he said they kept them downstairs. He said I could come on down to the work area and take what I wanted. On the way down to the offices he grabbed me a cold water and set me in front of two boxes of nobs one white one black and said to take my time find what I needed. No charge. I wasn’t even buying anything it turned out and the level of customer service to some random person off the street was awesome, kind, attentive and top notch. I can tell you when I need to replace any alliance this will be exactly where I go!

Great experience and fair prices. Tony was very patient with my many questions and change orders. I would recommend them to any of my friends.

We tried to book a service call for our washer. Was told to expect service on Tuesday. Monday morning I get a call saying them could come out that afternoon. I say cool and confirmed my contact info. After about 45 minutes into the schedule window I called to ask where tech is and they were calling my wife cell even though they confirmed my number that morning. Said tech would come after next appointment, but didn’t… no call no follow up. We chose them based on Unilocal reviews, but will never call them and found another company that showed up when they said they would

If you’re looking for higher end appliances this is the place to go.
Friendly sales people are very helpful.

My fiancée and I walked into the store on Sunday ⁵⁄₁₂ and was greeted by multiple staff members. Eventually, Mike came over to help us out. We were looking to replace our old appliance with new ones and we keep seeing their ads for the kitchen suites package deal in the newspaper.
We ended up purchasing their Frigidaire package and we didn’t care for the self cleaning gas range and so we were able to customize our own package and ended up spending about what we had intended to. Nevertheless, very good customer service. No upsell, and very comforting buying experience.
We will probably have the delivery done next week and will update then with my review on their products.