A Walker’s Shoe Repair

I had a simple shoe repair. Work was done fine but I’m giving them a 3 due to poor service. Staff was not friendly. They promised to call me when my shoes were ready, yet I got no call. I had to call them about two weeks later. If I had not remembered about the shoes, it probably would still be in the shop. I just feel like if you say you’re going to do something, then do it. Otherwise don’t set false expectations for your customers. Poor service is all.

A. Walker’s Shoe Repair does outstanding work! They repaired the zipper on a roller suitcase and did a perfect job refurbishing a purse! I will continue to go to them for all my work.

The one star is because you cannot score a zero. I just picked up my favorite Coach bag. The stitching on the zipper came out and needed to be re-​stictched. About two inches of it.
I wondered why they demand payment up front. Now I know why. Because the work they perform is so bad no one would pay for it. I took one look at my purse and said «Thats crooked». She just looked at me and said «We are not machines». «He had to hold it together and stitch it by hand» THATS WHY I TOOK IT TO A SHOP!!! Because if I wanted it to look half-a**ED I would have sewn it myself. You take it to a professional, you expect professional results. This shop employs no professionals.

Slow. Fourth time using this place, 7 — 8 days for any work to be done. Have paid for three different shoes to be polished, I could do a better job with a Kleenex and spit. Do not care how far I gave to drive, I will take my work and money anywhere else.

I had been coming to A Walker’s since before they moved. A kind man who took pride in his work. I have had boots widened on patent leather (hard to work with!) and other re-​soles. Lately, since the new-​ish? owners it is not the same. I tried to build some rapport and asked about their pitbulls, but they are just not friendly. I would think it would be hard to have a shoe repair business and customer service paramount. The last attempt I made, they were more than 30min late opening, one customer already waiting. When I got through on the phone later, I was treated by a woman who was snotty and disrespectful. I generally try to believe that we all have our bad days, but this shop has a few people working there that have them frequently. Sadly, going to look elsewhere. I miss Old Man Walker.

I’ve always been happy/​pleased with the work done here, whether it’s a shoe re-​sole, zippers or new clasps on my briefcase. Today I went to pick up a pair of shoes that I was having the original soles re-​glued. They tried several times, but one shoe would not fully cooperate. Just the shoe material I guess. They gladly refunded my money and again I left satisfied.

What kind of business is it that no one answers the phone and you have to leave message for a return call? Called twice and got a recording.

I had a pair of 6-​year old black leather knee-​high boots for which the heels had been worn down and the leather looked old/​worn. I hadn’t worn them in a year and was thinking I would need to throw them out. But I took them here and for only $ 13 they made them look like new. I was very happy with this place!

Dropped off a leather overnight bag to have repaired. The zipper had completely blown out and need a full replacement. They were able to remove the old zipper and put in a new one (with double pulls, a bonus) and sew in the lining like it was stock from the factory.
It was a very well done repair and the bag now looks as good as new.

I was really disappointed with the quality of the shoe repair I received. The damage to my shoes were not that bad — simply wear and tear over time, but the way they were «fixed» was much less than I had expected (if I wanted them poorly glued back together and sloppily colored with black paint, I could’ve done that myself and saved $ 17). Lastly, I’m all about taking your pets to work, however, I prefer not to find pieces of their hair stuck to the repaired portion of my shoes.
I’ve always passed this place on my way home from work, and wanted to give them a try with a pretty simple repair. I’m happy for those who have had a good experience here, but unfortunately I’ll have to drive a little further to continue to have my shoes repaired at another location.

I needed a broken purse strap clamp fixed and they did the job well and inexpensively. Above all, both women who helped me (and their two dogs) were friendly, competent, and accommodating … highly recommend a trip to Mission Village just up the hill from the stadium for their services!

When I picked up the shoes, with a jewel missing from one, and a small leather piece missing from the soul of the other. I asked the young man behind the counter about it, he kept insisting he didn’t do the work. I got the impression he felt like I accused him personally.
When it came time to pay, I asked about a discount and he said again that he didn’t do the work. Nor did He did not offer a single idea, compromise, nor alternative. Sadly, I left more than disappointed.
If the workmanship (which again, he did not do) hadn’t been good, I would leave one star.
I usually enjoying mom and pop places as they usually go above and beyond. Somehow this place fell short.
I will take my business somewhere else as a result of him.

Very friendly professional services. Staff is friendly and prices are reasonable. I needed a zipper fixed on my luggage and instead of buying a new piece, they fixed it like new. It is still going strong several years later.

this place is amazing. Had a pair of boots stretched for $ 7. Cant beat that. i think they need to be stretched again but no worries, they will stretch again if needed :)

Staff was very helpful and the rates seemed reasonable. They fixed a camera bag (zipper and stitching) as well as a suitcase wheel. I just got the items back (the appear to have done a good job), so as long as they hold up so will the 5 star review :-)

Took my boots in for same day service on the heels so I could wear them to a wedding. The guy was really friendly, I paid $ 11.50 or something which was totally worth it to me. He even shined them for me! Nice little shop near my place… I recommend them and I’ll go back whenever I need to!

Took my first motorcycle leather suit there, they did a fine job making it my size. I’m 5’3″. Looked like they just folded and hemmed everything together.
I also took my my Leather jacket there. Same type of cut, folded and hemmed together. It’s been over a year now since I’v had the sleeves shortened. A bit of the stitches is starting to wear. Other than that everything is still in and holding up.
I called them on Aug 7^th 2012, and the lady kept saying that my phone was messed up and couldn’t hear me even though it was her phone that was crap and decided to hang up on me. I was almost yelling on my end of the phone. I don’t live very far but when I go there and the motorcycle suit tailor is not there its a waste of time, gas, and money. So I tried to save me the trouble and call. Oh well.

Brought in a small nylon briefcase with leather handles in to get the handles replaced due to wear. Item was done as scheduled, however the quality was far below my expectations. Instead of replacing the handles they simply stitched a new thin layer of leather over the old ones. I noted this at pickup but was told otherwise the handles would be too thin (use thicker leather?).
Also, upon carrying it for about ten seconds my fingers turned black. I brought it back immediately, expressed my dissatisfaction with the construction, materials, and stitching unevenness, but got zero in terms of customer service. I was clearly unhappy with the work, and while polite, there was nothing offered in terms of a refund or re-​work.
That said, they were certainly polite over the phone and reasonably so in person. I guess you get what your pay for, as they were very not at all expensive. Quoted $ 17.50 and worth about half that. Lesson learned and briefcase is now in my trash can unfortunately, as it’s handles are uncomfortable to hold and still stain even after cleaning the handles. No clue what grade leather or polish was used, but not suitable for carrying sadly. Was an old favorite briefcase, worth maybe $ 40 new, but meant a lot as had for a long time and had the logo of my service academy.
Normally would give one star for this lackluster service, but the store otherwise was in a good location, was clean, and had a courteous staff.

Took my BCBG booties over to them to get reheeled. After so many drunken nights in those babies, I got them to the point where I was walking on just the screws.
BUT MY BABIES ARE JUST LIKE NEW!
Superb work! :)

I had been taking my shoes to A Walker’s for two years, and was very happy with them. Until this last time.
The staff lost my shoes. They never found them, and it took a month of them telling me «we are still looking for them» for me to get any compensation. But, the nail in the coffin is that when they finally did compensate me, they gave me only about half what the shoes were worth. The woman (the owner, I believe) told me that she thought that was what they were «worth» since they weren’t new.
My question is: who made her the expert on shoe depreciation rates?!
Thankfully my shoes were a pair of standard black dress pumps. If they were shoes that could not be replaced, I’d be even more furious.
Don’t go here!