A Royal Limousine

PIssed off!!! when we called the guy talked on the phone for almost an hour to book our wedding.
I called 3 days before and he couldn’t deal with me cause he was at the dentist told me to email itinerary. I emailed info and asked questions but never got a response.
They showed up early which was the only plus of the day when showing my son all the electronics my husband to be said the colors of the napkins are not the right color.
I said well party city has the right color the driver said they were out of stock last night I said I was just in there and fully stocked.
Really argue with the bride before I even got in limo.
He kept rolling down privacy window as it seemed like he was listening to conversation as he would make statements of our conversation.
On the phone they stated how they would take us anywhere and take group pictures of us.
Well… When asked to take a group picture he dropped out smart phone and cracked the case and all corners!!!
Never never said sorry only said they don’t take pictures if asked wtf
When asked if he owned the company he stated his son did but to this day no call about replacing or paying for item.
Court here I come…

I had used this company twice before with friends for wine tasting, and had positive experiences both times. So when I was planning a bachelorette party, I decided to use them. They were able to accommodate the date I needed, although it took me forever to just book it. And being spoken to like I was a child.
The rates were good, I gave them my card info for a deposit, everything was good to go. I received a call the day before stating that they hold they had tried to charge me for was declined, then telling me they were trying to charge me the full amount. Why on earth would I be charged the full amount before a service has been completed? I work in the service industry, I would never do that to a client.
The day of, the driver showed up on time, I paid him the cash for the limo, he had our list of wineries, and we were good to go. Well, he took us to the wrong winery first (which in turn means I lost my deposit on that as well). Then comes inside to tell me that something on the car was leaking and needed to go take it to get fixed. Shows back up, we go to winery #2. At this point out of the five hours we had reserved, we have only about two left. Mind you he also got lost going to the wineries so it took us even longer to get there.
He then tries rushing us to leave, and one of the girls calls the company to complain. We paid for five hours, and while he had to go get the car fixed that was time we felt we were owed. So they gave us an extra 30 minutes to use.
Finally get dropped off at our pickup location, where I’m told I should probably pick up any crumbs off the floor so as to not be charged a cleaning fee. Really? Pretty sure you should be cleaning/​vacuuming between every job. No one had spilled, nothing was broken. There were a few crumbs of popcorn on the ground. So I got on my hands and knees trying to pick up every last piece.
I will NEVER recommend this company to anyone ever again. Horrible customer service.

I love riding Limousines, but after my very bad experience last March I was hesitant on using one again! So, I start searching again, I email & called different companies.
After a few interviews with some of them, I decided to go for Royal Limousine, I talked to Maryanne and explain my concerns and also my needs. Lionel arrived on time, the Limo was impeccable. Lionel was very patient & professional and He make sure that all my group was happy! Needless to say that I will keep using them and I am very happy I took the time to interview them and chosen their service!!!

I originally hired a different limo company and when it turned out they were not able to do the job after all, they referred me to A Royal Limo company.
Reviews were mixed but all the challenges were about money and I assumed if I used a credit card, the money part can be resolved if there is an issue.
Hired them to take my 17 year old son and 4 of his friends to the Padre game.
Started with the driver calling me a few minutes before he was scheduled to arrive — stuck in traffic — not moving and still 5 miles of freeway plus surface street to go. No estimated time to arrive but I guess correctly about half an hour.
We had some flexibility with time, thanks to me being overly cautions about getting places on time so that turned out to not be a huge deal. I still paid him for the trip in cash including a 20% tip as requested up front and instructed my son to add more tip if the driver treats them extra special.
Real challenge came 15 minutes before they were to be picked up. I texted the driver to confirm he was going to be there which was followed by a phone call letting me know he was in Oceanside (more than 30 minutes away). Apparently the limo broke down and he said he had been trying to get another limo company to pick them up. I understand that the driver had been in touch with the boys and they had arranged to be picked up closer to 10:30.
I had to find a friend with a car big enough to bring all 5 boys home and he was able to get there by about 11:00. Luckily these are all very responsible and resourceful boys and there wasn’t any incident.
As I mentioned before, the money part is much less important since the boys did get home. Paying cash up front was my fault. The limo driver told me Friday night that we would get the money back for the return — maybe he should have offered all the money back but he is a small business owner so I didn’t even ask. Figured he would call me on Saturday. No call — I got no call on Sunday either and I finally called him on Monday morning. He told me he was just about to call me — I’ll believe him.
He has a dental appointment this afternoon and he doesn’t know how long it will take. He might make it over tonight or at the latest first thing tomorrow morning — to be seen.
Just though you should know that if you hire a very small business like this and there is a problem with the limo, there is no resources to get another car out there to finish the job.
I am revising my review to include recent information.
I have gone back and forth with a lady named Maryanne via email. I told her I understand that challenges come up — no big deal. What is great about challenges is how the company resolves them. Makes it easy to either be a raving fan or a ranting x-​customer. You know which one they created out of me.
She then proceeded to resolve the issue by telling me that the boys were so wild in the back they almost tipped over the limo (her words). She said it was that which contributed to the limo to break down (3 hours later). According to the driver they boys were moving around a bit in the back but when the driver asked them to stop the did immediately.
She also promised at 3:30 PM that I would get the return trip money back ‘tonight’. That is now two people that promised my money back and nothing.
Tuesday morning — No phone call — I called the driver at about 11:50 to find out what was happening. He had to take the kids to school and he got busy. He was about to call me though???
Our conversation wasn’t pleasant — he will be coming by my house today and leaving the money. Neither one of us wants to see the other in person. Hopefully this will be resolved today.

DISSAPOINTED on my wedding day of all days by this company :(
As my fiancé who is a lawyer checks every detail, we called together to check on prices and availability for our wedding limo. The person answering stated that a WHITE limo was available for OUR WEDDING. So we Booked the WHITE limo the person stated was available on our wedding day.
What did we get…
A BLACK limo was onsite for our pickup on our wedding day NOT the White limo we Specifically paid for as they stated 100% percent was available and going to be our limo for our special day.
White Limo’s are for WEDDINGS, BLACK are for Funerals.
The driver was nice, but she had no Clue of where she was going even with GPS.
Half of our ride was being Lost and driven in circles to our destinations.
Do NOT fall for the discount rate… You get what you pay for and will be
Dissapointed, frustrated and for those with a temper, You will blow a fuse.

Don’t waste your time. This guy couldn’t even give me a general quote on the phone and was extremely rude. Call someone else —

If I could give this horrid company NEGATIVE stars I would! After calling and searching all over San Diego for a Limo company for my boyfriend’s 30^th birthday, I decided on A Royal Limousines because they were running a deal for $ 65 an hour instead of the usual $ 85.
Well trying to save $ 200 by going with a knock-​off limo service ended up biting me in the ass and costing me WAY MORE than it would have if I went with a reputable company.
By the time we were dropped back off at home (at 1 am — we didn’t even use our full 6 hours) the limo was spotless. Lionel (the owner & driver) had picked up any napkins or cups that were used and replaced them with new ones. Based on the way the limo looked when we finished the night, there is no reason why I should have had my credit card charged with all these extra «cleaning fees».
When I saw the extra charge on my AMEX (a week later) I filed for a fraudulent transaction, siting that I never approved the additional charge (which is true). It’s now 3 weeks later and A Royal Limo called me to do nothing more than YELL and ARGUE with me. They told me that the limo had 2 – 3 inches of alcohol flooding the car floor… is that even feasible without me dumping full gallon bottles on the floor? The fee was apparently for getting the carpets cleaned… they have no pictures of the limo or evidence that it needed this level of deep carpet cleaning.
HORRIBLE CUSTOMER SERVICE & A SCAM!!! THEY WILL FIND ANYTHING THEY CAN TO CHARGE YOU EXTRA IN FEES. Save yourself some money and SANITY and just go with a good limo service even if their base price is a little higher.

So this is my first review. bare with me.
Needed a limo for Temecula wine tour to celebrate my birthday with my besties. Called a few companies. this one happened to have a decent price. Lionel Medina is the owner/​limo driver. He’s a cool guy. knew a lot about the wineries.
Pro’s: Limo was clean. Ice and glasses provided. He cleaned it out at every stop and replaced the glasses with clean ones. Decent ride. no accidents.
Con’s: came unprepared with trash bags, told my friends no feet on the bar and the seats (what are we 15?) We are all educated professionals. really? Says to me that if someone gets sick in the limo, its extra? uh. duh? price was $ 65/​hr plus gratuities. At 20% gratuity and for 5 hours came out to $ 390. On the paperwork he had me sign, it said $ 400. i ask about the extra $ 10, he took it upon himself to round UP! wtf? Whatever. I gave him the extra $ 10. So we end up running a few hours over. total should be $ 156. i check my credit card today and he rounded up again and charge my card $ 160! i guess we even out since he didn’t charge me the processing fee. Pay cash people. I did call and speak to him about it. He offered to refund the $ 14. If he does, great,. If he doesn’t, whatever. I just didn’t appreciate the «round“up.
Overall, he’s an nice guy trying to make an honest living. Service was good. He was on point at opening the door and knowledgeable of wineries. Everyone in my party was pleased.
i don’t know how long he’s been in business but as a business woman myself, I certainly would’ve handled it better than haggling a few bucks with a paying customer.

After reading previous reviews, I thought I would try this company. They were very unresponsive to emails that I sent requesting confirmation, but I let that slide.
When I reserved my limo, I was sure to tell the guy (Lionel) that there were 9 of us, but a couple of the people were on the heavier side. I asked if a 10 person limo would be ok and he assured me that it would be fine. When the limo showed up, there were 3 seats that could each fit 3 skinny (really skinny) people. By my count, that is 9 seats in a 10 passenger limo. Needless to say, we were totally cramped and one of us had to sit on the floor of the limo the entire ride. I was also told that there would be an iPod connection, and a dvd player. No iPod connection and dvd player wasn’t working. Even if those things were working, there were only speakers on one side of the limo so the opposite side could hear nothing.
I decided to let the company know how unhappy I was. I was willing to give them another try until…
When I spoke to Lionel on the phone he argued with me and threatened that if I posted this on Unilocal he would hire an attorney and sue me. WORST CUSTOMER SERVICE EVER!!! Would never recommend this company to anyone.
That being said, the driver of the limo was fabulous.

The most terrible experience ever. I chose to go with this company because they offered me a competitive price. When I explained that SD Limo was offering a lower price the owner called that owner a bitch saying he used to own this company. I was weirded out but continued to chose them because it was the best price.
The night went well until the next day. The owners left me a VM in the morning stating that they had charged my CC $ 15/​per broken glass. First of all, me and my friends brought in our own plastic shot glasses/​cups to avoid this situation. And secondly, their champagne flutes were plastic! And they only had half of their regular cups stocked in the bar when we got in the limo at the beginning of the night. The owner claimed we had broken 7 glasses and charged my card $ 105 without my consent or knowledge. We have pictures of the limo at the end of the night and there is no broken glass, no one was cut and all 10 people in the limo didnt see this broken glass. When I attempted to communicate my concerns with the owner he was rude and unprofessional.
Long story short, I disputed the charge. I think this company was trying to make the money back that they lost due to their special rate by charging us for glasses that were never in the limo in the first place. No one broke any glasses let alone 7, how would that go unnoticed by all 10 passgeners.
HORRIBLE CUSTOMER SERVICE && terrible business.

Somewhere between Escondido and Poway, the ending of another Temecula Wine Tour…
CHUN P’: «Um Sir, can you pull over asap? I really have to PEE!»
LIMO GUY: «Oh! Sure! No problem!»
BRIANNA: «Really?
CHUN P: «Yes, REALLY! I thought I could make it… but I can’t…»
SAM: «Uh, you know we’re only like 10 Minutes away right?»
CHUN P: «I know! But its either a $ 500 fee clean up fee for peeing in my pants, or $ 24 for 15 minutes of overtime!»
TONYA: «Everyone clear a path!»
5 minutes later, I am taking these most expensive and rewarding urination experience of my life behind the back of a Shell Gas station. Well worth every penny.
$ 425 Cash, or $ 450 Credit, gets you 5 hours in a nice, clean 10 passenger limo. But depending on the size of your friends, I would say 9 max, and 8 is comfortable. Included are two ice bins, 1 champagne ice bin, some water bottles, DVD-​CD-​IPOD Player, champagne glasses, regular glasses, napkins, and one very friendly limo driver.
Alcohol is not provided, but my crew brought OJ and Champagne and Mimosa-​ed our way up to Temecula listening to Right Said Fred and Dee-​Lite. After our first winery, we were pleasantly surprised that the our driver had cleaned the interior again and replaced all the dirty glasses! Nice!
Sadly I only tipped him $ 15 because I was out of cash because of the extra $ 24 for overtime for my near urination disaster… which ate into his tip. Sorry man, I’ll get you next time! :)
I called 5 – 6 limo companies before choosing A Royal Limousine because they were available and for the best price. I would go with this company again «Fo Sho».

I called A Royal Limousine on the recommendation of a friend in law school. She had a good experience with them for a Temecula wine tasting tour and because I expected my needs to be a bit more low brow, I knew I wouldn’t be disappointed. I was not.
The driver had already picked up one of my friends in Pacific Beach by the time he arrived at my house in North Park at 8:30 am. You see, that day was Party Day; a day of partying for no reason in particular with just the guys. Yes, my idea. The limo was reserved from 8:00 am on, so he made pretty good time.
The limo was a white, stretched Lincoln Town Car, maybe a few years old but meticulously detailed inside and out. Anyway, another friend (who lives in Chula Vista) was waiting with me, so the three of us were off to Bankers Hill to pick up the fourth of our foursome.
The limo was stocked with ice and lots of glasses, and we could have smoked our cigars inside had we been willing to pay for any burns and to have it deodorized, which we were not, but it was a nice offer of accommodation. We filled the bar with six bottles of Veuve Clicquot my buddy had on hand, and made our way downtown to the Manchester Grand Hyatt for breakfast. There, we also picked up a bottle of Veuve Clicquot La Grande Dame Rose 1995 for later.
After breakfast the driver was waiting right out front, and we went and had drinks at the Emerald Plaza Hotel lobby bar. They make a mean Singapore Sling! Next was Old Town for margaritas, then Harrahs for some cards, on to La Jolla for fish tacos, with a few dives in between. The driver was ever-​present, with doors open and a nice smile. I could really get used to that kind of treatment.
With the Champagne gone, we got a bit loud and rowdy, but didn’t earn so much as a peep from our very courteous driver.
During the course of the day, the limousine was routinely restocked with clean glasses and more ice, and freshened up (maybe even vacuumed).
Over all, I was quite impressed with the level of professionalism displayed by A Royal Limousine.
I did note that whomever answered the phone seemed a bit busy, but was not rude.
The next time I call have the need or desire for a limousine, I will call A Royal Limousine.

Excellent limo service. I used A Royal Limo for a wine tour in Temecula with my friends. We ended up running a little late (sorry) but were not charged extra. Thanks again!