Vix Vapes

These guys rock! Super friendly, never push me into products and happily answer any questions I have without trying to sell. I’ve never had anything but an awesome experience! I’ve been vaping for a couple years and have tried tons of different brands of juice, their in house made Vix Vape juice is by far the best I’ve ever had. First it’s Max VG (⁸⁰⁄₂₀ Rad!) it is super clean tasting, doesn’t junk up my coils, isn’t sticky or have an overpowering mouth feel and vapes huge clouds, even in a subOhm tank. I love the fact that they carry mostly max VG, which is hard to find in any shop. Seriously I couldn’t imagine better customer service! They all treat you like a friend but are also very professional. Another cool thing is that they have a try it yourself Vape bar with pre filled tanks in every flavor that they carry, that you screw onto one of their boxes and use one of the cleaned metal tips to try the flavors. I loved this part when I first went there a couple months ago and hadn’t tried their flavors yet. Instead of trying to explain to an employee the flavors you like or flipping through a book of flavors, then having them grab it off the shelf, drip the flavor, try it and do it all over again, you’ve got the flavors at your own hands at Vix Vapes. They still have a book of flavors and are more than happy to help you find a flavor that works but it’s cool to be able to try multiple all at once. They also have a great selection of boxes, tanks, coils, parts, etc. Vix will remain where I go for all of my vaping needs twice a week. Thank guys for the awesome service!

These guys are great. A few months after they opened, I said screw it I have to quit. Walked in and asked Steve for a class and he hooked me up with a great starter kit. Always get great deals, and they’ve never steered me wrong when I have questions about different products. Great, and friendly customer service. I’ll never go elsewhere if I can help it.

Dunno if the guys are just trashy people, but after reading reviews and my own experience, some of the guys working there seem to be manipulative-​shark bigots? This skinny weasel character named Chris scammed the shit out of me.
I bought the Kanger Subvod kit that’s 40 dollars and the little punk smiled away as he charged me, as written on my receipt, for the 78 dollar neobox and then gave me a «discount». Well I went in not knowing anything about vapes so I guess I shouldn’t be surprised by this scum; but if you see this, hopefully you’ll be better off.
Wish I didn’t throw away my vape and everything because I decided it was not a habit I wanted to add to my lifestyle — that way I could walk in and wait for this fool and bish slap him. Lol well there’s bigger fish to fry.
Crossing my fingers I walk into him on the streets,
Yours truly,
Tall awkward brown kid

Hey! my name is Clare Preston & I’ve been going to Vix Vapes for a couple years now, which was introduced to me by an ex boy friend named Justin… Long story short even though we’re not together anymore and I should find another shop I just can’t. I’m Vix Vape Cray!!! I live in mission Viejo, & still I 200% no doubt in my mind would take the extra (maybe ten) minutes to get to Vix vapes. They have the best vibes and generally just want to help you out. Loyalty is key people !! If your looking for good customer service and a great e-​cig or problem replacement & longevity… I definitely recommend you try out Vix Vapes if you haven’t already !!! #jointheVVmovement

I use to like coming to this store a lot with the old staff just talking and browsing. So I went in the other day just looking for some cotton bacon. The staff seemed great at first and they turned straight into sharks. I knew what I wanted but they were pushing me to buy their own refillable cotton container which I didn’t want. I was also looking at flush cutters and they brought out the whole coil master kit trying to get me to buy it and I was not interested in it at all. I made it clear that I was just interested in flush cutters that they sold separate.
One more thing, as I have been vaping for over 4 years I can probably say that a lot of people have this same pet peeve but I came to the shop with my new Kennedy Ruby mod and one of the guys in the counter asked if he can take a look at it, so I gave it to him. So he takes the top cap off and checks the build and puts the cap back. Then immediately right after he just takes a rip off my own mod WITHOUT even asking! No sort of respect whatsoever. Not too sure if I want to come back again but it was definitely better with the older staff. They’re more helpful and humble people.

The staff here has helped me with many mods.
I have odd and difficult builds and they have never shyed away from a challenge. I know I can swing by at anytime to pick there brains on new ideas or products. If they are unfamiliar with a setup they will refer you to a staff member who is more knowledgeable about what your working on. I refer people here all the time, I won’t go anywhere else in the San clemente area.

These guys are awesome. They know their products really well. They help help help with a smile on their faces and enthusiasm about what they are doing! Definitely my favorite place to get my vape materials.

I’m giving vix 4 starts because it is a great little shop. Great service, great advice, very Knowledgeable people. I would refer anyone to this shop for safe vaping advice and great selection. They have awesome deals at times and I have always been pleased with the price of merchandise here.

Great staff. Friendly and extremely knowledgeable. They have a excellent flavor menu. great location if you’re in the area.

Top place for ecig and vape accessories & supplies in south orange county & san clemente hands down period. Steve, Josh, courtney and crew! These guys have been in the game for the longest and have hung in there. They have the best supplies and they know their stuff. I highly recommend this shop to all my friends and family. Quit smoking today!

The first and only time I decided to enter this store I had a horrible experience. The staff are not helpful at all. They did not inform me of any information that i needed to know. I came here after reading good reviews and was let down. I had to ask for answers which was not what i was looking for. I simply just wanted something to help me quit smoking. Not one person would help me upon my arrival. I waited way too long in the crowded room that they call a store. They might have a wide variety of items, but when a customer is uneducated it doesn’t matter what they have. It was a huge let down. The employees at this shop should take a class on customer service. On another note I did find a vape store that could cater to my needs. I found a store just right up the street from Vix.

Vix Vapes rocks! They have a great location… I just wish their store was bigger. Other than that, they are experts in their industry and know what they are talking about! Friendly staff and great customer service! I always feel welcome in their store!
Here’s to quitting smoking! And saying hello to vaping!

Vix is easily the most customer friendly vape shop I’ve Been to, their the most knowledge staff I met, and always can help. I stripped the threads to my piece and brought it in to see if they could do anything, they files it down made it work perfectly for me, they also wrapped my coils for me, all around great place to go anytime I have questions they always know how to help me out and I will never go to another vape shop again!

Vix Vapes is the BEST vape store around! Excellent customer service, insane juice selection and accessories. Love this place! My friends and I go here for all our vaping needs! You guys rock!!!

They seriously have he worst customer service I have ever seen!
I was waiting in line with many other waiting to be helped, and the workers did not even acknowledge the customers waiting. I will never return here.

*sigh* They really DO need to spend some time educating new users or they won’t have return customers or new customers at all for that matter. And yes they need to learn to «wait» on the customers. That’s what good stores with great customer service do.
I was very happy to find a place close to home to begin my vaping experience. The idea of e-​cigarettes to stop smoking had intrigued me so I googled and found this hometown store. The first time that I went, the gentleman was fairly helpful but hurried and I walked out with a complete set and confused. They did let me sample some juices but don’t go when it’s busy or you’ll be waiting forever.
Reading about something online is not the same as doing it in person and it is their job to teach the new people how to use the product. And, they should take time to answer my questions. It’s called customer service and sadly that is not their strong suit. I did go there many times as they were the only game in town but I never looked forward to it. Yes, I learned and have been smoke free for months but it could have been so much easier.
Luckily a new place opened up closer to home and they are totally friendly and helpful. I am getting personal attention, trying some great new flavors and am purchasing better equipment thanks to their great advice.
With vape stores opening everywhere and more competition, Vix Vapes might want to revisit their customer service procedures and become more customer friendly.

2^nd time in the shop… First time buying. These guys have a good selection of equipment and juices, I ended up with just about the setup I’d been considering. The service was laid back and friendly :-).
I ended up eGo-​C Twist with adjustable voltage. Good unit :). If you’re looking for tobacco vaporizers etc… Good place to come!

*sigh* more people on Unilocal complaining because they weren’t waited on hand and foot.
Firstly, Its an e-​cigarette store, not a class room. Thats what google is for.
Secondly, I have never seen anyone buy an e-​cig at Vix Vapes that wasn’t offered to be shown how to set it up for the first time, and i have seen many people buying kits here (they are usually busy).
The service is standard to what you would find at any other e-​cig shop. The people are friendly and laid back (although, a few are a bit shy). Whats really awesome is they aren’t constantly trying to push stuff on you and up-​sell you everything. As far as wanting to taste juices, there hasn’t been one time where i wasn’t told offered to try a new juice flavor when i came in. Sometimes they have me try so many of their favorite flavors that i leave a little woozy due to the nicotine overload. I have never gotten flesh eating bacteria from them «only» cleaning the tips with alcohol (the stuff they use at the hospital before they shove a needle in your arm.)
I’m sure touching your keys, the door handle, your steering wheel, and money, is way worse than using a drip tip that was rinsed with alcohol.

HIGHLY RECOMENDED!
Vix is the best of 3 shops I’ve been to! I now drive from Ladera Ranch to San Clemente to buy my products due to the superior products and the very friendly staff. I personally like the «Uncle Junks» brand. I also like that you’re able to sample their flavors (products) prior to purchasing. I’ve also been able to quit smoking cigarettes within a couple weeks of starting vaping and my best friend and mom are quiting too!
Thank you all!

I love that this place helped me successfully quit smoking. They’re nice people and they filled an untapped market here in South OC.
My only complaint is that every time I ask to try a sample, the younger staff ALWAYS comments about it. Like its an inconvenience for them. I know it’s a laid back environment which is great, but it’s not a head shop, there is a broad range of customers, and I wouldn’t want to see the good folks at Vix alienate anyone who isn’t as laid back as the staff. I watched an angry woman leave after waiting for someone to talk to her, she was obviously not familiar with the place and I would guess she won’t be back. I would have purchased a few more flavors last week, but I felt like I was in the way, so I went online instead.
If you smoke, go here and invest in yourself. Expect it to take some time and don’t be afraid to sample until you find what you want… if you don’t like the liquid you buy, you’ll be more tempted to go back to ciggies.