The UPS Store

This guy is SO RUDE and has sent something that I paid next day fees for to the east coast ground! He stole the money for the express fees! DO NOT give him your business, and please report him to UPS if he does this to you! They said they need a certain number of reports to do anything about it. I have another friend that the same thing happened to!

I found them to be extremly courteous as with all their driver’s. They helped me wrap my package, (which is not my area of expertise). They are friendly. They just go that extra mile. The parking is easy. There are alot of good places in the area to eat and shop.
For me personally a great experience. It’s also thought around the corner from me… does it get any better? I think not.

Never again. I had 2 boxes, which Glenn watched me carry in. He quoted me a price and then told me it was for one box. He said he didn’t see the other box. Whatever. No big deal. At the end of our transaction he circled my receipt and told me I should be able to track my packages. I immediately came back to the office to check my tracking numbers (which are called Reference Numbers on the receipt, not tracking numbers — confusing). When I called to clarify, Glenn answered and was less than helpful. He mocked me for not understanding that he was being helpful by not making me wait to process my boxes. Translation = my reference numbers wouldn’t work until he processed the order. But it wasn’t Glenn that explained this to me, it was Rick (who was passed the phone mid conversation as I could hear that Glenn was fed up with me). I have used this facility out of physical convenience and have always been indifferent regarding the spotty customer service. I will switch to FedEx off Del Mar going forward. Never again.

Worst ups I’ve ever been in! The Asian guy was so rude it was awful. Almost had me in tears because he made me feel so bad! Will never go here again and everyone should stay away.

So I’ve had a PO Box here for a few months now. I haven’t had to ship too many things yet but the interactions I’ve had have been fine. I don’t typically get a friendly greeting when I show up but I also don’t expect one so no worries there. It’s quick to get in and out of of so it meets my needs.

Apparently i have to rate this before giving a review. This store is the worst UPS store l have ever been to. The asian guy is so rude and disrespectful. Not sure if it was because I’m a female and white, but I will never go here again. Dude, YOU WORK IN A UPS STORE! YOU ARE NOT THAT SPECIAL. Went there to return a package with a label already on, they were going to charge my $ 25 for the shipping. Ridiculous. I went to the US Postal store instead, free shipping… BECAUSE THERE WAS ALREADY A LABEL ON! So goes to show they were only going to rip me off. Don’t go here. I am also writing a complaint to the UPS company as well.

I will never go back to this location again. They are rude and cheap! I went to take back my return box to Amazon and when I ask the if the lady could tape the box she said they don’t do that and that I had to buy a masking tape roll there in the store in order to tape it up. I said what a joke and she said we have to make a living. Lost me as a customer !!

I’ll never go to this stinking Ups they weren’t helpful and want a shipment for shipment to Texas tues and could they deliver he’ll no

I used to work here and the owners are nothing but lying, swindling, cheap, self-​centered, pretentious, classic Orange County stuck up pricks. He makes most of the stores money by blatantly lying to customers on a daily basis, without any remorse or even recognition that he is doing so. Bought a new computer from his store? Ask to see the box, every single one is refurbished and sold as new to the customers. Send something 2day or next day? If it is close enough to get there in the same time, he will ship it UPS ground and still charge you for the express service. He will throw away mail for the other stores in the building and then blame it on his employees. If I could stop even one person from going in I would be happy. He deserves to have his store closed and should be forced to return all the money he steals. PLEASE NEVER GO HERE.
P. s. Two of the 5 star reviews on here are written by him, and the other one was written about the store located at 1001 avenida pico ste e.

Owner has the worst attitude to date. Was charged 3.50 to tape a package.

I have been a customer of the UPS Store from pretty close to the time they opened their doors. I thought it was time I give them a review. I have a post office box there and have «always» had outstanding service. ALL of their people go out of their way to give great service. The owners Nick and Jeremy and their staff are great (Arthur, Lindsey, Cory). We Love the friendliness here, it’s something we don’t have much in South Orange County anymore sadly. This business is an exception.

I love this place! I believe the guys name is jeff? I could be wrong, but anyway when I lived in San Clemente i would come here almost 3 times a week and he was always so kind, helpful and full of stories. He always did his best to please all costumers! I used to love going in there, its nice to know you can build a friendship in the random places in life, rather than just walking in and out never even knowing the person you see all the time. recommend!

Worst retail experience of my life. I had to return an 85 pound shipment and it was unclear to me from the customer service people from the company that I was returning to that a label was needed. I was strongly suggested to pay for the shipment and get reimbursed separately (they make money that way) rather than print out a label emailed to me by the company which is much easier for me, the customer. The customer service folks suggested to send the electronic label to the ups store, but the employee thought that the link wouldn’t work. I had them send the link to me and then they charged me $ 7 to print out the label. 1 min on their computer with one page printed. It is so clear that all I represented was cash to them. Although what was best for me wasn’t completely aligned with what was best for them, the customer service they displayed was pathetic. It took forever, the fact that they charged me $ 7 was annoying and the likelihood of me ever giving them any more business is remote.

Wow, you mean commenters… i swear… ive seen you people at the store before. I’ve been there. You’re customers who try to get free shipments with your own billings and accounts. You know what? You guys aren’t even customers actually.
I say that this place has offered great service, and everything a happy customer needs.

Absolutely the worst service ever. I’d rather ship fed ex or drive to the next town. The guy who owns or works at the store is a total jerk and always rude to everyone that comes in. I’ve been in here a few times and was shocked every time at the attitude that I got.

I came to drop off a package for the first time, and was completey ignored by the two men working there. They appeared to be too busy to even greet me. I finally asked them where I could leave the package and one of them pointed in theat direction. That’s it!
I work in town here and often refer people to various business, but I would not recommend the Ups Store at this location.

Every time I visit this store, there seems to be an issue. Although not super busy, they are very slow. Today I was charged a dollar for a piece of tape for the Zappos box that I was mailing. Really? I know that it’s only a buck, but I was a little put off.

DO NOT try to ship something from here. I went into this place for the 2^nd (and last) time and they are not only not helpful, they Refuse to ship a UPS shipment using a 3^rd party billing number. (Because they don’t make money off of it.) They told me I have to drive all the way to Aliso Viejo, or pay him up front and charge the 3^rd party myself.
It happens that the 3^rd party is my client who only wants to use their shipper number.
THIS UPS STore should not call itself a UPS store. Next time, I’ll go to KINKOS and ship Fed Ex!!!