RadioShack

Patsy, a Sprint employee that works at this store, is great. She’s gone above and beyond trying to help me resolve a billing issue I’m having with Sprint.

The worst customer service, stood at the counter for 10 minutes without one of the 3 employees even asking what I am looking for or saying they will help me soon, they were too busy dealing with a good looking female phone customer. If I could give them no stars I would have done that. Every time I have been in this store it has been a bad experience from not being open on time to over priced items. if you have to go to a Radio Shack go to the one in South San Clemente!

Bought a phone and signed my carrier contract at Radio Shack three years ago. Had always had great customer service and friendly people at this store. Called to see if they could transfer contacts from my old phone to new and they said it was not a problem. They were happy to do it free of charge. Yeah! Went down to store a few minutes later. Also needed to purchase a couple of accessories. First person I spoke with said he didn’t know how to use the machine and actually left the store a few minutes later. He kept coming back in periodically, seemingly in the hopes that I had left. The other person was finishing up a phone contract so I waited patiently. No other customers in the store. An hour and fifteen minutes later, after dropping my new phone twice and hooking and rehooking phones up to machine and checking online how to find a setting on my old phone, he told me the machine wasn’t capable of transferring them. What happened to the former employees and where did these people come from? They obviously have little or no knowledge of their products. And as far as even faking caring about their customers or giving any kind of customer service — forget it!

No wonder why they are going out of business! So disorganized n they were 15mins late in opening the store! I’m never shopping at RS again!!! They suck!!!

Everytime I have gone in here I’ve had problems. I always feel like everyone is new and no one knows what they’re doing. They have a decent selection of phones if you’re in a pinch and need one right away, but all the questions I had (and they were basic questions) the people had to walk in the back to go «ask someone else because they didn’t know.» It took me about an hour to purchase a phone. And then once I did, they still didn’t know what they were doing! It was for my 15 year old sister and they kept asking for her ID (she’s 15 — she doesn’t HAVE a state ID). And then they had problems trying to sign her up because she was on my dads plan and even though I had all his info they couldn’t add her to his plan. I understand since he wasn’t there, but they could’ve been a little more understanding instead of a «you should’ve known» attitude. I won’t ever come back here no matter how bad I need a phone or an accessory!

I went to this store looking for a very specific device (a multi-​port high speed USB plug-​in charger) I had been shopping for online. I’d found what I was looking for on Amazon but the reviews I was reading indicated that the various models available seemed to have problems with ports that stopped charging after a short period of time.
The staff in this store did not have what I was looking for but they did have enough expertise to create something using a car charger and a plug in charger so that my intended purpose could be served. Two people helped me — including one who was about ready to leave the store because his shift was over.
I didn’t end up buying anything because the cost of the work around suggested by the Radio Shack employees was almost 3 times as much as the cost of the item I’d found online (so I just decided to take the risk with the online version and see what happens). However I really appreciated the ingenuity and the time the employees in this store put into helping me come up with a solution for my request. I received personalized service with no sales pressure. When I left the store without making a purchase I felt quite confident that if I had the need for a specialized request for an electronics item in the future — this is definitely a store to return to.
The reason for the four star rating is the limited stock (it is a specialty store and I was looking for a specialty item) and the prices (when compared to electronics discounters).

They seem disorganized here.
I was told that that the machine to transfer contacts from one cell phone to another would be fixed in 2 hours. It has now been FIVE DAYS !!.(AND counting…)
The staff seems very distracted and some are not at all educated about their product line.

Ever since I was a kid I’ve been wondering how radio shack stays in business. On the one hand, it’s at least once a year you go to your local store to get some random thing you need. But on the other hand, that random thing is never more than $ 10 or $ 20.
And they have all this high priced specialty inventory that I can’t imagine anyone buying from them. Cell phones? Computers? LCD TVs? Who buys these things from radio shack? Or am I being just an ignorant snob?
In any case, for the cable I needed to get to hook up my parents new TV this particular location had helpful, friendly staff, who didn’t mind my looks of incredulity as I stared at their wall full ‘o expensive crap. Good job radio shack, and thanks for not going out of business after all these years!