Pier 1 Imports

Went in today to look at patio furniture. The manager overheard me asking about glasses I wanted but they were out of stock, called me over and she pulled them up online and offered to order them for me… I was so excited. Then we started talking about the patio furniture I wanted. She spent so much time helping me with measurements and drawing out ideas all while being patient with my loads of questions. I could not have asked for a better experience. Forever customer!

Super friendly staff! My family recently bought a house in Capistrano Beach, and lots of our Furnishings my wife found at this location. I had to return a couple of items and the staff there handled the returns professionally but also gave me tons of local advice and hints for new restaurants to try and made me feel very welcome to the neighborhood. They went above and beyond! Plus my wife likes all the stuff that they have at their store

Hello,
I am the new assistant manager at this location. My new manager and I are here to give the best possible customer service and quality. If you have any issues please reach out to us. Pier 1 has amazing values and products.

I visited this location after work to pick up a few things including a gift for my mothers birthday. Stefanie was so helpful, she assisted me the entire time and was very patient and friendly. I live in Oceanside but I will definitely be back after my positive experience here!:)

I like this store and only just recently moved down here to San Clemente, but I do have to agree with the rude customer service. I came before Christmas and spent a couple hundred dollars and there was the RUDEST employee working there. And I mean, she was a CRAB. I couldn’t believe she even had a job when there are so many other people looking for jobs who would probably appreciate IT and the CUSTOMERS who pay their salary.
Then I went after Christmas and spent another few hundred dollars and was waited on by a VERY nice lady.
I did mention about the rude lady, but I think the woman that helped me was just keeping her mouth shut about the rude lady.
I interacted with a couple of other employees that acted as if they were doing us a favor by talking to us… Ummm…Isn’t that your job?
I like their products so will continue to shop, but they really need to educate their employees as to what «Customer SERVICE» actually means… sounds like they are losing business because of it.
Then I get home and see I had a 15% off coupon in the mail! Oh well… Murphy’s Law.

Wandering into the store I was welcomed by sales associate, Stephanie. As a single guy, I was clearly out of my realm. She showed me to the lamp section for my bedroom. Not finding anything in the store she asked about the room which I described. She said follow me. We ended up at an in store computer screen where she pulled up the perfect lights for my room. I actually ended up with 3 lamps and from there we accessorized. She even helped me load up the car. I never had so much fun shopping and couldn’t wait to get home.

Crappy customer service. The red headed guy manager should try smiling. I left feeling like I annoyed him for using the restroom :(

I love Pier 1. Yes, prices are pretty high most of the time, but it is possible to find just the right item you’re looking for at the right price!
Staff are always helpful and willingly take you to exactly the right area to find what you wish to buy.

I’m so sad for the first time I had the worse service ever at the san clemente store, I have always had the best service .cant believe how rude the store associate was to me .WOW way to go !!!

I completely agree with Flo C’s review and that was in 2007! Apparently their incompetence is still no better 6 years later.
This Pier 1 is full of time-​wasters. If you value your time, don’t even bother here. There were a couple stools I wanted to buy, the store didn’t have them in stock. I asked if shipping would be free if they ordered them for me, they said yes. Then they said they weren’t available to order. I told them I could put them in my shopping cart online and order them right away if I wanted to. The girl was confused. She didn’t even know how to use the computer. I had to tell her where to click. It was ridiculous.
A few weeks later I call this store to ask them again if they have these stools in stock — I had just checked the website, and the website showed 3. The girl tells me no. I say okay. I called back later in the day to ask if they could order them for me, because again if I want to pay $$$ in shipping I could order them today on their website. This girl says WHY? We have two of the stools here. So I purchased them over the phone. I asked her like 5 times to verify that she has them and that they are counter stools.
Today my husband went to pick them up and no, they are not counterstools.
What is with the ineptitude? Worthless

always good fins on sal iteams and fun gifts for folks you just cant decide what to get. The center is a little funky, weird parking, but good grub in the same center. Be sure to visit.

I love this Pier 1 for its great products, reasonable prices and good, professional staff. I have visited this store around a dozen times and have never had a single negative experience. Check it out for yourself!

Unlike every Pier 1 around here (and I’ve been to almost every one in OC), this is the rudest, most incompetent Pier 1 ever. The management here deserves negative stars for their ideas of customer service. It’s ironic because the other stores always go above and beyond for everyone.
Anyway, we were at the Lake Forest Pier 1 and we saw an awesome headboard. It was on hold (but unpaid) for someone so they offered to do a location check. This headboard was on sale so it was a great deal. They found one for us at the San Clemente store. So we called (on our cellphone) that store and said we would be right over to purchase it. We saw a couple eyeing the same headboard when we were leaving.
Now, the drive from Lake Forest to San Clemente isn’t exactly a quick trip so we got food and ate in the car on the drive there.
When we got there, the couple from the LF store was there too. HMM! And guess what, they were getting ready to take OUR headboard out of the store. WTF!?!
While the guilty-​looking, trashy (seriously, not just b/​c I was POed) couple threw, literally, the headboard into the back of their pickup, we spoke to the manager about them selling our hold item even though we only called an hour ago (max). The manager said that their store policy is to never put sale items on hold and that they were going to call us after her employee put it on hold. If we left a number, they would’ve called. She was not apologetic at all nor did she offer to find us another one. Indeed, she was like, «That’s policy.» Excuse me, but why should we be punished for her employee’s mistake? In addition, we only called an hour ago. It’s not like it was a day later!!! Besides, if they told us that they don’t hold unpaid items, we would’ve paid over the phone.
Did we mention we were card holders and they usually bend over backwards for card holders?
So anyway, we called the Pier 1 customer service line. The rep was very sorry and found one for us in Anaheim. They called and had it put hold. They also got the San Clemente store to take a 15% loss on the headboard and didn’t punish Anaheim for their mistake. We were glad because that means when the main store manager gets back in the store at SC, he’ll know what she did.
Once again, don’t ever ever ever shop at this store. They’re a bunch of callous, ignorant morons who possess as much customer service skills as I do in my pinky toe nail.