Z2 Kitchen & Bath

Wow. I am truly stunned at the poor customer service provided by Lynn Zhou, the store manager. If I were able to rate my experience with zero stars, I would.
Firstly, we made an appointment for her to come to my home in the middle of the day. She was late, and when I called the number on her business card, she said, «I would’ve called you, but YOU FORGOT to leave your phone number.» I forgot, really? When you asked for my address, you couldn’t have asked for my phone number? First sign that if anything were to go wrong, she’s definitely going to point fingers and blame someone else for the mistakes.
15 minutes late to the appointment, she comes and takes some measurements in our bathroom. It’s a tiny master bath that I was hoping to remodel into something special. She asks, «Are you going to make the shower smaller?» Perplexed as to why that would be a good idea (it’s a small bathroom as it is), I said, «No, but what would you want to do if you could make it smaller?» «Oh nothing, I was just wondering.» HUH??? «Do you think you could add more storage if you made the shower smaller?» I asked. «No, not really.» I was under the impression that professionals were supposed to provide insights into these sorts of things. My mistake.
Then she wraps up with, «Okay, that’s it! Easy, right? I’m done now.» I asked whether we weren’t going to look at samples. She said no, I’d have to go to her showroom for that. I was AT her showroom yesterday, that’s where we met. And she told me she needed to come to our house first. So I asked how she was going to provide a quote, was she just quoting me labor? No, she says, she would make some mental tally of what I might like. «But you haven’t asked me anything about what I like,» I said. «If you want upgrades, then you have to pay more.» That’s when I just started saying, «I’m confused. If you haven’t asked me about what I want, how are you going to provide a quote?» I kept trying to figure out, once she gave me a number, what that number would actually represent.
And then she says, «I don’t like how you’re talking to me. I don’t want to do business with you.» AND STORMS OUT OF MY HOUSE!
Thank you, Lynn Zhou, for walking out and saving me the trouble of bad customer service after the work had already begun. Much appreciated.