Keane Kitchens

I just finished a kitchen and bathroom remodel with Keane Kitchens, and want to thank Robert and Patrick for an amazing job. We have a 1950’s house but it feels brand new. Not going to lie — there were a couple hiccups along with the way, but this is to be expected with *any* remodel with *any* contractor, no? The final bill came back lower than estimated, they managed all the permits, inspections, purchasing, coordinating with electricians, plumbers, etc. They were my one point of contact for everything, which is exactly what I was looking for, and they managed it beautifully. We are super happy with the results and attention to detail — every corner, seam, grout line, etc, is finished perfectly. Thank you Robert and Patrick.

A friend of mine remodeled her kitchen using Keane Kitchens and I really liked how it turned out, so I worked with them. We had a very limited/​fixed budget and I was clear from the outset about that. Our contact at Keane (John) worked with me line-​by-​line on the cost breakdown and helped me shave off pricing by outsourcing to 3^rd parties for things like the electrical and plumbing. He was extremely responsive and available at all times, and the workers were neat, considerate, and professional. The entire project finished within budget and within the predicted time frame. From initial planning in October, our remodel was completed end of March. I wish I could figure out how to post photos here, because the results were impressive and I adore what feels like a completely new kitchen.

My wife and I were looking to refresh our original 1950s-​era kitchen. We had been pondering what to do for a few years, including large remodels and other marge projects that ended up being out of budget. We met with Patrick of Keane Kitchens to talk about our options. In short order we had some color renderings of our kitchen with an overhaul — new cabinets, countertops, a new built-​in hutch, and new appliances. We liked what we saw and went with Keane kitchens, working on a communicated 6-​week schedule.
All the work started when they said it would, contractors showed up on time and on schedule, and work progressed almost every day. We simply had to make decisions along the way (countertop, tile, cabinet hardware, appliances, and some others) but Keane kitchens did all the contractor scheduling and arranging. They dealt with plumbers, electricians, the countertop folks, the cabinet carpenter, and the city for permits all without us driving the effort. They made it easy, and the price we paid was exactly the amount that was on the initial quote and contract. It was done within 2 days of original schedule, and the extra days were only little touch up things. We were able to move back in when expected.
Recommend without hesitation.

We’ve never done a kitchen remodel before so we had a lot to learn. We are so glad we found Keane Kitchens! It was a pleasure to work with the owner, Patrick Keane. We now have a beautiful, vintage-​style kitchen where we can show off our antique & vintage kitchen memorabilia. We are so delighted every time we step into our new kitchen.
Patrick was very professional and knowledgeable and we never felt like he was trying to sell us on anything. He had some great ideas to help us achieve the style we were looking for.
His staff at the store, Chris and John, were so kind and helpful whenever we dropped by or phoned in.
And everyone of Patrick’s crew were professional, polite, on-​time, trustworthy… and always cleaned up after themselves… Robert, Nestor, Angel, Vincent, Freddie, Javier, Eddie, and Jorge. Thanks guys!
We also worked with several San Carlos merchants that helped us with flooring, etc. We used The Floor Store, Chic Tile, Decorative Plumbing Supply, and California Stools, Bars & Dinettes… and would recommend them all.

Keane Kitchens are terrific! We had our cabinets refaced and they even contracted out for our electrical, which was great. They advised us on what to buy and they would install, which saved us lots of money!
They even talked us out of additional things which would have looked too busy. I admire that completely. In the age where businesses are looking to make $$$ Patrick Keane (owner) Chris & co. are no-​nonsense and very professional. I highly recommend.

Strange experience today. Second visit to Keane. Young man at the desk seemed distracted with something on his computer, barely looked up. Finally I said «Can you help me?» He said reluctantly «yes» but when I told him I needed some cabinets refaced with new doors and he found out it wouldn’t be an entire kitchen — I got 2900 (not really) reasons why they couldn’t, wouldn’t and shouldn’t do it. Finally I said «I don’t think you want to do this do you?» and he said «no.» This was after I asked if they wanted to come out and see the job and he said no. So I left. They aren’t the only game in town so… its’ Ok.

I am writing this review because I am sooo pleased with my recent kitchen remodel. We hired Keane kitchens to reface our kitchen after getting quotes from 5 other refacers in the Bay Area. The result beyond my expectations and they went above and beyond when we hit a big issue with a few of the doors that were ordered from a 3^rd party supplier.
So, here’s some background on the project. We have a pretty new kitchen (only 5 years old), but the color and style was not wanted we wanted. We had traditional cabinets with yellow/​natural stain, and I wanted to move to a modern style with dark wood. We also loved a look we saw in a few model homes where where the grain of the wood flows across all the cabinets. All new cabinets were too expensive, painting didn’t give us the look we wanted, and for a long time we couldn’t find the modern and «exotic» look we wanted through refacers. We finally found a beautiful quartner sawn walnut (real wood!) that could be used for refacing through Keane Kitchens. They had to do research based on our requests since it was an uncommon reface job.
Besides changing the color of the wood we wanted to change the style of the kitchen by moving to plank doors, a frameless appearance (by removing gaps between panels), converting to all pull out drawers with soft close on lower cabinets, and vertical lift doors for upper cabinets. Kean kitchens modified our existing cabinets to have these features and glued real wood laminate to cabinets to change the appearance and new doors were manufactured and installed.
The job was executed with high precision and attention to details, which gets 4 stars for me. All the new doors were aligned to have a 1/​16″ gap! Not easy to do on existing cabinets that aren’t all straight. Eddy was the key contractor and he did excellent work and always left our home clean after a days work.
I give the 5 stars because of how Kean Kitchens resolved an issue for us. After all the doors were installed we noticed about 5 of the top cabinets didn’t match the appearance of the rest of the kitchen. The grain didn’t match and they were manufactured differently (much smaller pieces of wood were glued together making the pattern repeat every 4″ instead of every 10″ like the rest of the cabinets). A customer service rep came from Keane Kitchens as well as one from Cal Doors (the maker of the doors) came to see the job. Cal Doors customer service was horrible. They were rude, didn’t listen to our issues, and made no concessions to fix the problem. They pretty much gave us a «well, that’s how it is, live with it attitude» even though I could point out quantitative differences with the cabinets. Given this was a 20k+ remodel, and the «bad» cabinets were in the most visible part of the kitchen, I was pretty upset. Keane Kitchens wanted me to be happy to they covered of the cost of redoing the doors and reordered matching doors even though Cal Doors wouldn’t cooperate. They handled the issue with professionalism and integrity. I leave a very happy customer.

About 4 years ago I had Keane Kitchens remodel our kitchen. I had several estimates and the estimator from Keane Kitchens was excellent and very knowledgeable. The installers were very professional. The job went so well that in the following years we had them remodel bathrooms and a family room for us. Were things perfect? No, there were a few bumps along the way but Patrick always worked with us until we were satisfied. We are very happy with the work they have done for us. The only suggestion I would have is that they contact the customer a few weeks after the job is done to make sure everything is right. It would just add that finishing touch of customer service. Other than that, Keane Kitchens does an excellent job.

I am a very indecisive person so redoing my kitchen was a bit of a stessful topic for me. Patrick and the team at Keane kitchens worked with me very patiently to help make the best decisions possible for me and never pressured me to make a decisions. They sat with me and compared my quotes for home depot and Lowes, and Keane agreed to beat their prices. He did! I have a brand new refaced kitchen and beautiful new countertop and I am very happy with it. I would recommend them to anyone if you are looking for a patient staff, great variety of selection and quality work for a reasonable price. Id use them again.

Keane Kitchens was recommended to me a few years ago, so I stopped by and checked them out when the time came for us to update.
When Patrick came over to see what I wanted to do, I gave him several options. I wasn’t sure. He told me he would come back when I knew what I wanted to do. He set the boundaries and I liked that.
Hoping that Keane Kitchens would be able to handle me and the remodel was the question of the day.
I let Patrick know, I was not one to seek out the cheapest contractor and put up with not being able to get in touch with the contractor. Yes, I needed constant communication with at least one of the main guys. They gave me everything I needed and discussed my decisions with me. There were always at least two guys working every day for the full five weeks.
Tina made me feel confident in my decision for a warmer, more than fashionable, décor.
Patrick liked it that our mode of communication was texting. He was always on time for every appointment we made to discuss my options.
They finished our kitchen to the day, in five weeks. We thank you Patrick, Tina,
Luis and George and Matt.
You made those five weeks fly by. It was a pleasurable experience. I will recommend you highly.
Wish I could add the picture of Luis and George, but don’t know how on this one.
Andrea R.

Keane Kitchens just completed my counter install this week, and I couldn’t be happier! I went to their showroom, picked out the counter design I wanted, and the crew came in and took my old counters out. Patrick came himself to inform me that the quartz pattern I picked out was discontinued. He brought his entire sample book and a box of others to choose from — which was so kind, and saved me a trip to the showroom. I picked out a new pattern (which was even nicer than the old one) and we were off to the races.
His crew is professional, very kind, on-​time, and I trusted them completely. They left my kitchen spotless, and functional while the counters were being fabricated. They even went the extra mile with my nearly 15 year old Shih Tzu to be sure she didn’t wander outside while I was away at work, and they were working in the kitchen.
On the install day, Patrick showed up right on time and the crew followed. By the time I got home from work, I had a beautiful new kitchen!
Having lived in San Carlos nearly all my life, I wanted to keep my money in San Carlos, and was so pleased Keane was local.
Keane Kitchens made me feel like I was their only customer. Patrick was easily reachable by cell and e-​mail, and VERY responsive to my questions. I would not hesitate to recommend them to anyone. It’s a one-​stop shop as needed for cabinets, counters, etc., and I recommend them highly.

My situation is pretty unusual, but…*
We moved into our house six years ago and were told the kitchen cabinets had ben refaced by Keane Kitchens. They looked pretty, but within a year there was a film on a few of the cabinet and draw edges. I tried to scrub the film off one drawer, but it took the finish off, so I figured I’d have to live with the sticky film. And I decided that Keane Kitchens didn’t seem like quality stuff: If I ever redid my kitchen I wouldn’t use Keane. So I recycled the receipt the old owner had left for us.
But then the economy went south, a kitchen redo was out of the question, and at the same time ALL the doors and drawers started being sticky. By late 2011, 5 years after the refacing, they were so sticky that I just popped in at Keane to ask if there was anything they knew about how to stop this. I was surprised and gratified to hear that they offered a 10 year warranty on the finish and they would send a guy out to look at the doors: Although I didn’t have the receipt, I assumed if they were offering a 10 year guarantee, they had our house’s information on file, since they were willing to send a guy out.
And when the guy came out he took a look at the doors and said, «The polyurethane is reacting to the oils in your hands. We’ve changed the finish we use since your kitchen was done. Let me get back to you.» But weeks passed and no one got back to me. So I went back in and talked to someone who again took my name and number and told me the owner would get back to me. I did this another time, with a few weeks in between each time, waiting for someone who never called.
By summer of 2012 with three «get back to you’s» and one home visit no one ever followed up. I haven’t pushed further because (a) I’ve gotten the message that they don’t want to help me (b) It’s a lot of work to get someone to do what they don’t want to do © I am not sure I want the help of people who don’t want to help me.
* It just doesn’t feel right seeing Keane market themselves as a quality contractor without sharing my vastly different experience of them, so that others will not wind up with a bad experience too.

Came o this place on a Saturday to find out about the cabinet options. There was only one salesperson there and she really didn’t know her products. When I asked detailed questions she had to look up the information and contradicted what she had said to me earlier during the conversation.
I have her the measurements for my kitchen and she said she’d get back to me with the price and possible layout options. Later on in the week she sent me an email with the price and the name of the cabinet maker she was quoting, and that’s it. She sent to information on the type of cabinet (style, quality, warranty), and no layout/​design as we discussed she’d provide
I replied to her asking for additional information on what the quote contained, and I received no response back at all. How do these people sell anything?

I recommend this contractor. They helped me finish a kitchen remodel after my previous contractor left me unhappy. They did a fantastic job installing a custom corner bench seat and wainscoting.

Stay away from this company they talk out of both sides of their mouth.
We bought a sink from them it turned out to be the wrong size. Yes that was our fault. We needed to purchase the correct size right away and they recommened Lowe’s or Home Depot assuring me we would get a refund for our purchase. When we brought the sink in they refused to refund any monies.
Buyers beware.

We had our kitchen remodeled recently and we selected Keane Kitchens after seeing them recommended in a Diamond Certified Service Providers publication and after contacting other kitchen remodelers. We were impressed by Keane’s 10-​year guarantee on workmanship and the positive comments made by other customers. We liked the fact that they have a showroom which is very impressive and includes some green alternatives e.g., bamboo flooring.
Some of the features that we were particularly impressed by were:
1) Very good computerized design which allowed us to see beforehand what the kitchen would look like
2) Excellent quality products (flooring, cabinets, etc.)
3) Extra care and protection with plastic coverings over furniture, rugs, and between rooms during the remodeling
4) Efficient demolition with a minimum of dust and noise
5) Very good daily cleanup
6) Framing, dry wall: very good
7) Carpentry: Luis was great & professional
8) Costs were in line with original estimates
9) Friendly and courteous workers
Bottom line: kitchen is beautiful & functional. We are very happy with Keane Kitchens.

We just recently hired Keane Kitchens to install new granite countertops for us. I wasn’t expecting it, but they were able to undercut all the competitors’ quotes — my initial impressions led me to believe that they were gonna be way too expensive.
I got the impression that they usually focus on more all-​inclusive kitchen remodels, and that we were just a small job for them — they have a helluva lot of cabinet displays in their showroom They also have flooring and fixtures and more.
The actual work was done by Plamar USA. (Part of me wonders that I might have a better deal going directly through Plamar. but I don’t regret the route I took. I’ll review Plamar soon…) Ross from Keane Kitchens was very easy to work with. When we had some issues with the installers, they said they take it very seriously. They gave my contact information to Plamar management to discuss a resolution.
Anyway, they have a nice showroom right off the Brittan exit on 101S. If you are just browsing for ideas, I’d go on the weekend. But if you want to get actual business done, go during the week when they are better staffed.

A representative from Keane came out to supposedly give an estimate, but that never happened. Instead, she showed us samples of different cabinet faces and color swatches. That’s all well and good, but we wanted specifics on pricing. She seemed too new on the job, and new to the area, to know what to say so she erred on the side of saying less. I respected that; I’d rather get less information than the wrong information, but why wouldn’t they send someone more knowledgeable?
One thing that really bothered us was that the rep was not a homeowner. Renters and homeowners speak different languages — they just do. People who call to have their kitchens renovated are homeowners. The rep should be, too — or at least try to be empathetic to what an expenditure a new kitchen can be. The rep answered so many questions with «I don’t know, I just rent» that it got frustrating. She didn’t seem to take the job seriously. She also commented on my brown eyes. My eyes are green. (Can’t stand people who assume that dark-​haired people always have brown eyes!) If she couldn’t even tell what color my eyes were, how could I trust her to advise me on what color cabinet or countertop to select? Bad impression.
Measurements were taken of our existing cabinets and countertops, and characteristics of each type of cabinet and counter material were discussed. Fine — what’s the bottom line? She dropped it on us eventually: I can’t tell you that; you have to physically come to the showroom and talk to the designers to get an estimate. The in-​home estimate didn’t include the estimate. WTF?!! We wasted over an hour for nothing!
I demanded a general ball-​park, and after much hemming and hawing, as specific as she was willing to get was that granite would be many thousand dollars and that laminate would be several thousand dollars.
Huh?! That really cleared things up… OUT!
We never called them to set up the «rest» of the estimate — what a joke — and they never called us to follow up our interest. It was like they didn’t exist. From reading the other negative Unilocal reviews, I’m very glad we decided against pursuing Keane for our kitchen. Instead, we touched up the white paint on the cabinets, bought shiny new hardware, and a new faucet. That was under $ 150! We passed a refinance appraisal with flying colors without having to spend thousands.

Pros: The cabinets looked very nice in the end, gave good design suggestions
Cons: delays; had to stay on top of things myself and point out obvious issues and lacks
attention to details.
We had our kitchen refaced; added recessed lighting and new appliances installed. I would say that it was basically a (B-​) experience.
First, the job got delayed due to an injury. Later, I asked how the guy was and no one knew what I was talking about. MMMMMM
Secondly, the job was suppose to take two weeks and almost took three. It was a one man crew. However, he was nice and respectful.
Third, there was a huge disconnect when it came the details of the job and who was responsible for what, such as handles and onsite problems.
The one guy that was working on the kitchen didn’t really know the order of events so I would talk to the project manager, Luis Moreno, who was very nice but only handled problems with the onsite job and not details like the handles etc. That seemed to be Christopher Larose’s job, the sales rep. So are you confused yet? Me too!
End the end I felt like I was co-​site manager. I had to send the specs for the handles several times, I caught several mistakes on the job such as slanted handles, unstained areas and also had to go to Lowes myself for a cap that was not capped off after they took my dishwasher out. It was literally pouring water under my sink when I turned the water on. However, I did not catch it for two days.
Lastly, I loved how my cabinets look but the ceiling was discolored where our old lights where taken out and they just textured it but it needed to be painted also. I have high expectations and that’s why I gave the job three stars.
Furthermore, my husband referred a friend from work to Keane Kitchen against what I would have done. The friend at work is high in the company and Keane Kitchen never showed up for the first appointment due to a computer crash (loss of appointments). I was so embarrassed! The friend was really upset but did agree to let them come out again. I just pray they do a good job for my husband’s reputation.

We had refacing and a bank of new cabinets installed by Keane. Based on recommendations from the Belmont/​San Carlos moms group, I had such high hopes for them but the failed to impress me even the slightest bit. Here’s the rundown of our experience with them:
1) The first day no one showed up. No one bothered to let us know they weren’t coming.
2) On the day the work was supposed to be done, they left the project unfinished with no communication as to when they might be back to finish the job. We were supposed to be getting our countertops installed the following monday so I had to call the owner of Keane on his cell phone on a saturday night to find out what was going on. (Thankfully, he came out early monday morning and called other contractors off the other jobs to finish the countertops)
3) They didn’t build the new cabinets according to the drawing & measurements that we agreed to so we had to reorder all the doors & drawer fronts which took an additional 3 weeks. Fortunately, the countertops were able to fit on the larger base cabinets so it turned out okay but could have been a disaster.
4) 3 days after the project completed, we started noticing cracks all along the countertops and backsplash. We called our contractor (not keane) out to find out what was going on. Turns out Keane didn’t bolt the base cabinets into the wall so the weight of the granite was causing movement on the cabinets. Only way to fix that is to rip everything out so… we’ve got to live with that now.
After all that, we have a nice new kitchen (which is why they get 3 stars). But I would not recommend using them. There’s so many other companies that do this type of work that someone has to be better than this.
Note: If I could give them ²¹⁄₂ stars, I would but since I can’t and its the holidays, they get bumped up to 3.