The Lighthouse

Am waiting for 3 months for an order after it was promised in a week. they don’t call you back when they do finally answer and most times their phone is out of order!

Five weeks ago we purchased very EXPENSIVE pendant lights go go in our remodeled kitchen. When I paid cash, I asked how long it would be till they arrive. I was told «two weeks.» I wanted to coordinate the installation with completion of floors. It has been going on six weeks now. I should have walked away when I was given a completely different price from what the owner quoted me for the lights, but they took some off (not as much as the original price quoted by the owner). They do NOT answer the phone! They Do NOT return calls. When I get someone, I get the run around. I had to physically go into the shop to follow up with my order. I still don’t have it although I am assured that they will be in this week and installation will be free. Now I am wondering if I am every going to get them. I paid over $ 2,000 for three pendant lights. I wish I had shopped around! I am about ready to cancel/​stop payment and go somewhere else. TERRIBLE customer service! ¹²⁄₁₉ Still no lights. While I waited for the installers at my home yesterday I got a text telling me the lights didn’t come in and would not be here until the 23^rd. These people are crooks!

No wonder why so many people gave him a low rating. I called to ask whether he sells any accessories for me to convert a vase to a lamp. He was so impatient and just said that I need to cut the hole and take the thing to him. I repeated to him that i want to do it myself and just wanted to buy the parts from him, he simply ignored me. Such a bad way of treating his customers. I even do not understand how his business survives. Not recommending it at all!

Honestly, if I could give them negative stars, I would. Consistent with other recent reviews, the customer service under new management is horrible. I contacted them in May to order replacement glass for a light fixture I purchased there in 2013. Almost 5 months later, I still don’t have my glass. I have been forced to repeatedly call the store in order to get a live person or physically stop in to find out what was happening with my order since voicemail messages and emails were all ignored. Each time there was an excuse about why the glass wasn’t there and a promise to call me the next day (which then never happened). When I was told today that replacement glass just wasn’t a priority, I decided to call the manufacturer directly. Although the Lighthouse employee told me that wouldn’t get me anywhere, the manufacturer put in an order to ship me the replacement glass this week at no charge. The Lighthouse was once a a great family-​run business, so it is sad to see it now being run so poorly.

These guys have really gone down hill. I have order the same product from them before (Focus Landscape lights) and the process in the past has been swift. This time however, I ordered them over 6 weeks ago and after several calls into the store, they have not returned calls. I had to call for another update only to hear blame go out to the manufacturer. Their customer service is gone. Will most likely not shop from them again nor will I recommend them –shame as they used to be very customer service focused.

This store presented one of the worst shopping experiences I have ever had. The Internet has presented a competitive experience for store front shopping. This store has no inventory, rude sales staff, and unreliable orders. If I could score a «zero I would»

Both 3-​way lamps now only have one level working. Having the lamps rewired was a complete waste of money.

I needed some parts for a pair of used lamps so I visited the Lighthouse after another popular lighting store in San Carlos told me they did not carry parts and they would need to have their electrician look at it. It would take a few days and cost $ 30 plus parts. Just for a couple of screw-​in parts? No thanks! The cheerful clerk at the Lighthouse found the parts we needed and we were on our merry way in five minutes and only five bucks shorter. What more can one ask for?

We ordered some very «hard to get» bulbs — it took a long time but the employees were very good about phoning us & keeping us informed. FINALLY the bulbs arrived. Very please that the staff was so helpful & they were professional.

Used to be a wonderful place to purchase new fixtures and lamps and have things repaired, however our recent experience does not reflect it. My mom brought in her favorite standing lamp for repair and was told she would be getting a call regarding repair.
–1 star Bad customer service — no return call so when she did call they claim they no longer have the lamp. After multiple calls asking them to check again which took over a month, they finally found it.
–1 star Lamp was not fixed when she picked it up.
–1 star Lack of inventory — half the store is empty. Not a great selection of lamps to choose from.
Sorry Lighthouse but we were very disappointed with our experience.

Horrible customer service but good sales means they have my money but I don’t have my lighting. One month after paying for an order that should have taken two weeks to fulfill, all I hear are excuses. No callbacks, no follow through and no delivery. I opted not to order online to support a local business but now really regret it.

For the past 15 years plus, we used the Lighthouse for our interior and exterior house light fixtures and have loved their staff and service. Thought they were the best place on the Peninsula to serve our lighting needs.
But there must have been some major changes at the Lighthouse. We are finally over the biggest ordering nightmare with them.
Keeping it short — we had two separate orders this spring/​early summer. Neither went smooth: time frames promised were ignored, sales staff almost never return calls as promised, both orders took longer than quoted — one about 2 months more.
I get that things always don’t go smoothly… but come on guys… let your actions follow your words. You’ve lost my trust and business.
I’d recommend that anyone thinking about placing an order with the Lighthouse think twice.

We stopped by The Lighthouse on a Saturday, looking for track lighting, after searching online. They had most of the models on display, which was great. And great service — Joe really knew his stuff, quickly leafing through catalogs to show us similar products. We learned the difference between Satco/​Nuvo and WAC, and Halo/​Juno/​WAC tracks and monorails. He’s also knew the lumens for different halogen vs. LED bulbs, and their color tempature and CRI. Great visit, great service — we’re now pointed in the right direction, and hope to order soon.

I just wasted two and a half weeks trying to buy light bulbs here. Everyone on the phone and in person was very polite and knowledgeable, but they don’t return calls, they don’t call you with updates — they don’t seem to focus much on the small orders. Fine, but if you can’t give small orders attention, say so and I’ll go elsewhere, don’t waste my time. Also, if you can’t do the small orders with diligence, not sure I would trust you with the big orders. My two cents.

Several years ago I remodeled my entire home. I bought all the lighting fixtures from The Lighthouse. The staff was always friendly and very patient showing us lights in their showroom and in catalogs. Their prices were competitive but what gives them the 5 stars is that over the years, they have ALWAYS stood behind their products and delivered the best service possible. A relative of mine liked one of our fixtures and I brought her over so she could order the same one for her home in Los Angeles. They helped her and she also was very happy with her experience. I have sent other friends over who were remodeling and they all have had great experiences too.
My experience with The Lighthouse has always been 100% great and I highly recommend them for everything from fixtures to light bulbs.

I ordered a ceiling fan via phone after looking through catalogs in the store and at home. The order was placed on ⁶⁄₁₁. My previous experience had been positive so I expected no hassles. As of ⁷⁄₁₅ I was still looking for the fan and could get no information from Dante as to status («I’m just the middle man; once I take your order I don’t know what happens»). He credited my account on ⁷⁄₁₆ and seemed relieved to do so. The vendor apparently had not been paid and per Dante had asked the LH acct to call them. I asked Dante if Dan (the new boss) was aware of how business was being conducted. Dante said «yes he knows about the situation.» I’ll bet the Lighthouse will soon become the Darkhouse.

These people suck.
SO rude just now on the phone when I was looking for a special order light (would need about 15 of them which is going to be a huge sale for someone). They were listed on cooper industries website as a resaler for this LED light. They had no interest in helping me and told me they cannot order from this company.
The last 2 times I have been in this store, it seems like the people in there could not care less about anything.
About 6 – 7 years ago, the people in the store were totally delightful and I gave them a lot of business with our last house. I think there was someone named Scooter and another guy who were fantastic and really provided great customer service. perhaps it was sold to someone else because my past and present experiences with this company are like night and day.
I will never shop here again. Unfortunately their competitors (Bay lighting, Stanford electric) are really not much better. LIghtpoint in Menlo park (Robert) has been very helpful for outdoor projects and I will probably go back there. I wish there was a better lighting store around here and it’s sad to see lighthouse deteriorate like this. I really like to shop local when I can.

Great diner style comfort food with a Danish twist. Try the Meatball sandwich if you want to try something different. It’s delicious and gives you some delicious pickled bitters on your sandwich!

We chose the Lighthouse as a source of new bathroom, bedroom and outdoor lights for our remodel because of the excellent reviews on Unilocal.Our initial experience with the service was positive: the staff were helpful in talking with us and helping us to make our choices. We were also excited about using local craftspeople to make custom lights.
Once we had paid for the lights, however the service became much less attentive, and it took us dozens of phone calls and emails before we could get them to commit to a delivery date, which was still not met.
After we installed the lights our problems began in earnest. Three of the long life fluorescent bulbs we installed in the bathroom burned out in less than a month. When we called the Lighthouse, we were told that the problem was «probably the installation» and offered the chance to buy some more. We instead found replacement bulbs at Home Depot for less than half the price they cost at the Lighthouse: the Home Depot bulbs have been functioning without a problem for the past year.
We had light and motion sensors on the outside lights, as is required by the local building code. These functioned for long enough to pass the building inspection, but then failed completely. It was impossible to get them to turn on at all. Having experienced the Lighthouse’s lack of interest in their customers beyond getting the payment we did not even bother to try to return the lights. When we opened them up to bypass the sensors we were stunned by the shoddy workmanship inside. I honestly think that if I gave a 3-​year old a soldering iron they could have done a more professional job: perhaps that explains the incessant delays and lack of responsiveness at the beginning, maybe they were trying to cajole their 3-​year old contractor into giving them a firm delivery date.

My wife wanted to add some recessed lights in the ceiling. We have a sloped ceiling and almost no room between the ceiling and the roof. In any case, I know this store has been there since forever and a family business, so I stopped in to explain my situation.
Scooter waited on me and was very thoughtful and explained the many aspects of what I can do. He pulled out a recess can and explained to me the many posssibilities. I am no electrician, so much of the stuff went over my head, but he was patient and we spoke at length in how to proceed. He also pointed out to me the many trims that can go with the can and made photocopies of what I should show the electrician. Frankly, I will never understand electricity, but its nice to know there are people at the lighhouse who will explain it, and the various solutions to your lighting needs.