Allstate Insurance: Ray Sullivan

I’ve had renter’s insurance through this agency since the summer of 2013, and an auto policy with them since summer of 2014. During that time, I have actually been quite impressed with the customer service of my agent there, Luke (I have only ever interacted with Luke, so cannot speak for any other employees).
From the beginning, Luke has always been very candid with the quotes and services provided, and has patiently answered all my «what if» questions. Possibly what impresses me the most about Luke is his relentlessness in trying to get me all the possible discounts for my policies. Pretty much every time I update one of my policies, he lets me know what discounts he’s trying to apply to my policy. For any issues, updates, or questions I have, Luke generally calls or emails me back within one working day and it gets taken care of ASAP.
Fortunately, I’ve never had to file a claim for either of my policies, so cannot directly comment regarding the other reviewers’ negative experiences. I also haven’t moved, so haven’t had to deal with a change of address. However, based on my past interactions with Luke, I’m sure he’d do everything he could to walk me through the process.

I am a licensed Real Estate Broker and Investor and have worked with Luke and Kaitlin for the past couple of years on both insurance for all my rental units and for various clients, and must say they have always been both responsive and professional to numerous requests we make. We obviously do business with every other insurance company out there and have to say the local response from this particular office has been great and we will continue doing business with them. Given the fact that we do much higher volume of business with this office and have absolutely no issues to report, the weight of this review should be held a little more heavier than one may have been one-​off experiences.

I had a very good experience with Vicki Glasspole from this insurance agency. She was able to help me get a price much lower than all competitors (and I checked about 7 competitors) and responded quickly to emails and calls. There also were no hidden fees and charges.

I also disagree with the negative review, I’ve only had positive experiences with this agency.
Every time I’ve moved, they’ve changed my address promptly, no hassle, no complaints, no problem.
Also, Every time my policy renew for my combined auto and renters insurance my rate decreases!!!
When I call or stop by someone is always there to help. Even when I got into a fender bender they were friendly and helped me throughout the entire process.
My family has been a loyal customer to the office of Ray Sullivan and I’ve recommended him to my friends and other family members and I also recommend this office to anyone looking to purchase insurance.

Avoid this agency and Allstate or Esursnce at all costs. Been waiting over 7 months to recover money on a $ 1500 claim… seriously? Filing a complaint with Commisioner of Insurance in California. Basically, this is outright fraud. ie «willful deception or negligence for personal gain». Can you imagine if this was a serious, multi thousand dollar claim??? Dont wast your hard earned money paying premiums to a scadalous company that wont pay out on a simple claim! Cancelling policy in AM. Up yours Allstate!

Worst Insurance agency ever, do your self a favor and hit your self with an hammer, way better than dealing with this guys.
Terrible experience, any time they have the chance they will squeeze you like a sponge.

DO NOT USE THIS SLIMY INSURANCE AGENCY.
They do not respond to emails.
They do not honor policy change requests.
They do not cancel policies when asked, and send out renewal notices.
They do not take you off mailing lists when requested.
They do not ever contact you other than when there is an opportunity for them to make money — i.e. A renewal, or new product offers.
A customer should not have to yell to get a response from an organization they are paying.
I have moved to State Farm, with an agent who actually gives a damn, and calls to check in and let me know they have a new discount I’m eligible for, essentially taking money out of their own pocket! Now that’s real customer service.

Bait and switch quotes with easy-​to-​manipulate hidden terms appears to be the standard operating procedure here. Alicia (working on behalf of agent Luke) approached me via email with a quote featuring low rates, I confirmed the specific terms via email, but after I invested several emails and a phone call, she informed me that the quote (which she had just confirmed in writing the day before) was an «error» and she increased the premium by ~20%. I called foul, asked her to stand behind her original quote. She promised to check with the licensed agent (Luke?) the following afternoon. Apparently she couldn’t even follow through on that promise… she instead conferred with her «office manager» and refused to honor her original quote without even the courtesy of a return phone call. Zero tolerance for predatory consumer tactics like these. If this is how they handle outbound customer acquisition, I can only imagine how they would attempt to «honor» their customer’s claims.

Gotta disagree with the other reviews and think they are a little overboard and cranky. I do know that a change of address has to be in writing and so does a canceled premium — so I’m thinking it was the reviewer who neglected to notify Allstate and is just taking it out on the agent. I have been with Travelers for the past 20 yrs. I didn’t have a problem with them, but decided to shop around because the economy was killing my bank account. I spoke with Luke at this agency and received nothing but 5 star superior service. I found him to be extremely knowledgeable in insurance and just an all around nice people person. I felt very at home the minute I walked into this office. I was happy then but even happier when Luke told he could save me 700.00 a year! AND I picked up renters insurance which I never had. If you are looking for a nice small town, personal insurance agent, I highly recommend Ray Sullivan’s agency! They’re awesome! :-)

I agree with the other reviewer. Do not call this agency. I spoke to someone from this office this morning who did not have a clue about insurance, underwriting, or Allstate, for that matter. He was supposed to get back to me today with information — a very simple request — and I never heard another word. Suggest you go anywhere but to this office.

This Ray Sullivan agency deserves no star. Don’t ever use this agency!
I had auto policy and renter’s policy with this agency for two years, and during that time, I had numerous problems, like address change did not get registered, or they don’t call back when they were supposed to, etc etc etc. Not to mention the attitude I got from time to time.
Now that we bought a new house I was going to switch to home owner’s insurance from renter’s insurance. I only kept this agency because I was lazy to switch to another agency.
So this agency called me at 3:45 the day before closing and told me that they were jacking up the premium by more than 10% than what they quoted me three weeks ago!!!
Within the next hour I called other insurance agency and luckily, I found a good agency and switched insurance right in time. I did this in one house, which is usually impossible, and I ended up saving more than $ 400 on auto and home owner’s insurance combined.
SO even after I stopped using this agency, I am STILL encountering problems like they did not cancel my renter’s policy on the date it was supposed to be canceled, or I never received the refund check because they did not update my address (for the second time!)
I wish I never used this agency in the first place.