GameStop

Yeah the stuff they sell there pretty good but if you need to return an item or want to refund an item, don’t even try. Every single time they come up with «the manager is out today» bs or say «this item is not refundable“crap. Very unprofessional staff is what I’m saying so yeah everything is fine though.

Thank you to Eric! He was helpful and had a smile! I don’t need more than that to give 5 stars!

Gamestop is a reliable source for video games and consoles. It offers a huge range of items and equipment. Their shipping is great and product quality is amazing. Just beware of when you buy some used games. I received one that wouldn’t load past the main menu. But I was able to bring it back to the store.

Horrible. I came here on Sunday to pick up a headset for my Xbox 360 and the two guys there were absolutely unhelpful. I attempted to use a gift card I had received a few years back and they claimed the only way to get the balance and confirm it had any money on it was to call their call center and confirm with them. Even though that center is supposedly open ²⁴⁄₇ apparently they understaff it on Sunday, which meant in the 30 minutes I was there no one was able to help. The larger man refused to stay on hold in order to confirm the balance. At this point I decided to leave and take my business elsewhere (there’s a great best buy down the street). WILL NOT RETURN. This branch needs to hire new staff.

I picked up Mortal Kombat X yesterday. They were opened till 10:00pm only for this game, that’s exactly what I love about Gamestop! They will stay late when some games are release. Friendly staff and very knowledgeable. I’m enjoying Mortalkombat X

Was here to buy the Watchdogs for PS4 for $ 20. Brought the coupon in for extra $ 5 off. The FAT ass guy was doing some kind of trick that he claimed the game is $ 24.99 and with MY COUPON EQUALS TO $ 20. I AM NOT STUPID ENOUGH TO FALL ON THAT TRICK. You just earn this feedback. Thank you.
Went to Redwood City Gamestop branch. Coupon works like a charm. $ 14.99.

Out of all the bay area locations this one is definitely the best! Luckily it is also a short drive away from home. I’m an avid gamer and the proud owner of a few consoles. The staff here is SUPER knowledgeable, very friendly, amazingly helpful, and quick to offer up valuable and useful recommendations and advice on anything in the store.
Whether you’re a pro gamer or a novice they’ll be able to get you hooked up with exactly what you’re looking for and you’ll leave with the knowledge that you got an awesome deal backed up by professional and helpful customer service.
Their selection of pre-​owned titles is huge, and very well priced. A great way to build your library on a budget.
Pro tip: spring for the «pro» version of their rewards card. It’s money well spent. I’ve saved three times the cost of signing up within the first couple of months, and you get fantastic «members only» coupons that will definitely go to good use.

Great people!!! They very helpful and oriented. Very knowledgable. Juan, Estrella, And Hill are THE BEST!!! This is the place to go. My son and I are always happy to come to this location.

One of the best GameStops in the area, primarily due to their knowledgable and friendly staff. Julian is especially awesome — it’s like doing business with an old friend. I wish all GameStops had as awesome a staff as this one!
If you find yourself needing to go to a GameStop in the area, this is it. Plus, Chipotle and Starbucks are nearby in case you’re in need of grub.

Lots of selection of new and used games.
Used games are at reasonable prices
Good at greeting customers walking in to see if they needed anything
Employees are helpful for suggesting and finding a game for you upon request

Pretty nice Gamestop. It’s a clean, organized store and had a huge selection of used PS3 games. I didnt have any interaction with the workers so I can’t comment on them. I would return though since it had such a nice selection of games.

The employees here are extremely helpful, on the phone and in person. The place is clean and stocked. Buy your EA SPORTS video games (Madden/​FIFA/​NHL etc) here!

Great customer service. They had the product I needed in stock when other nearby stores were out, and when I had a problem with said product, the very friendly staff gave me an exchange without any problems.

Comparing to the redwood city GameStop this one is so much better. I come here a lot and I’m never disappointed. The guys over there are great very friendly and have a want to help to you. It’s great to have a place you know from the moment you walk in you get great feeling. The member ship rewards system is also a huge improvement I save a lot money with that card and a lot back. In fact I’m going tomorrow for a new game. If your a gamer who wants some deals and friendly people willing to help you go over to this GameStop and have a good feeling when you leave.

BE CAREFUL OF YOUR PERSONAL INFORMATION, POINTS ~ IT MAY BE GIVEN TO SOMEONE ELSE!
A friend had purchased many games and built up points or whatever they’re called. A month or two later when she went in to purchase another game, ALL HER INFORMATION HAD BEEN PUT UNDER ANOTHER PERSONS. ~Her phone numbers, address etc.
When she spoke with the manager, they were so blasey about the whole thing. HORRIBLE! (I was with her and heard it all.)
It’s a great concept, making use of used games, but not when it jeopardizes one’s personal information!!! and transfers one’s built up credits to someone else! ~ No one she had ever heard of.

What an amazing shopping experience! After hassling with the press of the crowd and the indifference of the sales staff in the video section at Best Buy, I headed over to GameStop. There I found: a mellow atmosphere, plenty of personal attention, and the same great bundles and savings. The staff person who worked with me was very patient with my complete lack of knowledge about video games and platforms, and worked with me for well over an hour to arrive at the perfect gift combination. Come Christmas morning, I was able to surprise my better half in more ways than one. I had a great setup for him, with a splendid array of games to start with, *and* I could speak coherently on all of it. Thank you, GameStop! :)

Dropped in for the first time yesterday just on the off chance they might have a couple of things that literally no other shops have in stock and they had both! Excellent.
Somehow got roped into signing up for their reward card though with a fee too *sigh* but we got our new Rock Band 3 stuff we’ve been wanting to get since emigrating here. FINALLY! So I’m freaking ecstatic.
Thanx Gamestop!
We’ll no doubt be back there dozens more times as it’s also closer than the usual one we visit. Happy days.

It’s been two years since this Gamestop opened. The original staff that made the place worthwhile are long gone. I’ve replaced my 5-​star review with 1-​star thumbs down.
Came in December 2010 to pick up a reserved item phoned in from another Gamestop minutes before. All three useless dorks working this joint didn’t even bother setting it aside under my name, as requested by the other store. This was for a Playstation Move controller that had sold out elsewhere and that my child wanted for Christmas. Luckily, it was still there on the rack.
The squabbling harpy Bernadette was the most miserable little dork that ever jockeyed a cash register. It was like stepping in a puddle of creep. Two other male slimes in the store also emitted lots of attitude and were useless at answering a simple question.
I’ll never come into this stinking dump again.

When they set up shop in town two years ago, I just rolled my eyes and couldn’t fathom how this retailer could possibly make a go of it being in the same strip mall as Best Buy and having an outlet in virtually every other town from San Francisco to San Jose.
Fast forward to Christmas 2010. The top of my 10, 6 and 4 year olds’ Christmas list all start with «Wii…» For starters, it sure makes shopping easy, but shopping was even easier by making a beeline for GameStop. Not only did they have almost everything I was looking for, they were super-​helpful with all my clueless questions about the various gaming systems as well as age-​and gender appropriate games. And I’ve gotten great perspective from both male and female staffers. They’ve totally dispelled any myths about employees being slackers who live in their mom’s basement and just want to work off their habits.
And I’m not saying all this to be generous for the season. Video games has been high on my 10 year old’s list for a few years new. Every time I’ve stepped in the store, they’ve been very considerate and helpful. There always seems to be another customer or two in the shop. In fact, there always been been another customer or two in any of the many outlets they up and down the Peninsula.
Minus one star for the ridiculous prices for one frickin’ game. At least they sell used games — though my son always seems to want to only the hottest titles. Huge margins only adds to the success of the retailer and their ability to build out so many small outlets in so many locations so close together.

More games in stock than Best Buy next door. No high pressure sales either.
Wii… Xbox360… PS3… decisions decisions…