Supercuts

I’m giving this place 1 star because of this girl Lily on the picture, she don’t know what she’s doing, I even showed her a picture of my son’s old hair cut that I want, if I just knew that she’s stupid and don’t know what she’s doing, I should just wait for Jessica. This lily cuts hair so weird, she start cutting my son’s hair from the top, not from the bottom like other person, so now that she messed up my son’s heir she can’t do anything anymore, she’s asking me the size?! What the hell?! She should know what she’s doing that’s why I showed her some picture to copy the hair Style! HATE HER SO MUCH! don’t let her cut your hair, because she don’t know how

Took some time to give me a haircut and second lady had to come and fix up after the first one couldn’t do well due to my unique hair texture but it ended well and they did care about getting it right!

I feel kinda bad here. A friend and I were walking by and decided to get a haircut cause we’re lazy and we live close by. Folks, let this be a lesson, don’t be lazy with your haircut. It’s been 51 minutes and now there are TWO barbers cutting my friends hair.
Next time you think you should just get a quick haircut from this supercuts, look in the mirror and be grateful for the hair you have.

I’ve just had the weirdest haircut experience in my life. In the end it took more than 1 hour, 3 barbers to finish the haircut.
I’ve been coming here several times, previous experiences were good, barbers were professional. Today when I came, without appointment, I was assigned a young lady who later turned out to be relatively green hand in haircutting. I was not told her name.
The first and most obvious bad sign is that the young lady kept asking for help from other barbers. A middle-​age madam, who seemed to be a more senior and presumably manager of the store, answered the young lady’s questions and, by her request, took over the haircut in the middle for some time. The young lady was obviously adopting an apprentice-​like profile, observing the senior barber and asking question, and stated that she has never seen some of the techniques the senior barber was using (I’m no expert in haircutting but from the haircuts I had the technique of pairing comb and scissor is pretty established practice).
Another bad sign is the way the young lady was chatting when she was working or observing the senior barber, it strongly suggested that she was not paying full attention to the haircutting work at hand. To be fair, I believe the lady was not deliberately trying to perform worse in her main job. Obviously making small talk during haircutting is a common thing among proficient barbers, because they’re so familiar with the work at hand that they do not need 100% attention, like drivers talking to passengers. But in this case, when the haircut is becoming a disaster, the talks definitely worked against the young lady in many ways.
After the young lady resumed haircutting for some time, a third barber took over and basically did another whole haircut. It is clear that things were in damage control mode. The result in the end is okay, but the hair is much shorter than expectation due to the two passes. The third barber communicated with the middle-​age madam and waived the fee for this haircut. By the time I exited the store, the other barbers have finished serving two more customers, and it’s already dark outside.
To be clear, the review score is not for this place but only for this one experience, in particular this young barber, who seemed not ready yet, to be a reliable practitioner. It is indeed hard and risky for people new to the area to get first hand experience, better communication and risk management could help.
For future customers, my advice is this: call first, make appointment with specific barber. The more senior barbers are proficient and experienced (there’re at least three middle-​age madams). The barber who helped me in the end was also good, who is a young Asian lady who speaks Chinese and Cantonese. So help yourself and read reviews before going, knowing the names of the barber will help.

Just had my hair cut by Cindy… she did an amazing job and even gave me advice on coloring and changes in my hair. I am so appreciative that she took her time, and checked in with me, to make sure that I was getting the style that I wanted. Michelle was also very helpful and encouraging throughout my experience. These ladies are awesome! Thank you again… !!

I came into this salon ready to spend money. The stylist I had before (Jessica, I believe?) did a fantastic job so I was happy to do business here again.
I showed someone at the counter the highlights I wanted, and everyone there told me they would not do those highlights because they were too much work. I understand that some salons may not be equipped for certain services, but saying that something is too much work is flat out lazy. I still decided to get the trim I needed there (huge mistake on my part). I said I wanted to cut as little as possible off the length, just enough to make it healthy, and trim up my layers. I said I liked my style, just needed upkeep. The woman cutting my hair did not trim my ends at all. She then proceeded to part my hair down the middle (I always part my hair to the side) because she said it would be easier to cut. After that, she decided she was done, and left my hair parted down the middle. She didn’t even cut anything around my face! When I got home to style it, the layers looked uneven, since they were cut with a middle part. I have a very nicely styled look on one side of my hair, and all one length on the other.
That was just the beginning! This lady was extremely rude. Upon first combing through my hair she said, «What kind of shampoo do you use? You need to change it because your dandruff is horrible.» I though perhaps this was a poor attempt to pedal product, but she didn’t say anything else! She just left it at the insult. She also pointed at the engagement ring on my finger and in a judgmental tone, told me I was too young to be married. Maybe she would have done better if she wasn’t talking up a storm with the father in the waiting area that was waiting for his son’s haircut to finish. I don’t need a chatty Cathy, but when I am paying for your attention, I expect to get it!!!
Very upset with what was supposed to be a relaxing break from my busy schedule.

I have just moved to the bay are and have not found anyone to cut my hair as of yet. I have to say josh, did an amazing job. He listened to what I had to say, and then went with it. He was very kind and considerate. I felt as if I got my hair done at a high end saloon. Thanks josh!!!

The lady that cut my hair named Thu was very rude, didn’t listen to what I was asking for, and kept telling me what you want is not like the picture I showed her. I said I want this style but slightly different, it’s a short hair cut, not hard to do. She kept cutting and cutting until I got upset and told her to stop cutting the parts I wanted long, she then got snippy and would hold my hair and say «cut here?“Then would hold another strand and say «cut here?»
If she knew what she was doing or listened to what I was asking for It would have gone ok. $ 18 for a too short haircut and a completely different style than what I was asking for is not good for business. Never again will I got to any super cuts!
I’ve never had such bad customer service and such a bad experience at a hair salon! I don’t recommend this place to anyone unless you want you’re whole head buzzed. Walked in with a simple request, same hair cut I have but shorter and even showed a picture, left with too short of hair and a completely different hairstyle.

I came here on a Saturday. Michelle cut my hair. She was absolutely wonderful. I have got her do my hair 2 out of 3 times I have been here and in both the occasion I was very happy with my cut. I generally grow really long hair and when I decide to get a cut, its generally sort of a challenge as you dont have anything to go about from. I would make sure to get her availability for the next time as both the times it has just been a co-​incidence that she cut. I did see her haircut a kid before me and she did an awesome job too. The parent made sure to take her name and availability for next time. So, I would assume you can ask her for kids haircut too.
Btw, owner was in the shop too and she is a very sweet lady who cares about her customers. She spoke really nicely to me and said she would get wifi/​printer hooked so that I can print coupons there.
Note: Definitely make an appointment at this shop as generally I have seen walkin’s either wait or turnaround to return later.

Just came here at 6:45 today and they said they closed while they close at 7. They didn’t let me in. This is against supper cut policy: working hours. I have been cutting my hair in super cuts for years and I’m pretty sure that 7 pm is when they accept the last customer. Needless to say, I ran after my work and was fighting to find parking to make it on time. Horrible experience. I think it’s time to change this place to some new barber

Showed up at 4 on a Sunday to get a haircut. The blonde hair lady rudely asked if I had an appointment (I was surprised you need an appointment). I said no as I looked around the empty waiting area. She then rudely says well we close in a hour so you’ll have to come back. Her lazy attitude just cost them a customer. I mean I know this is supercuts but c’mon a little customer service would be nice.

quick update. The people that made this place terrible are now gone. I got a haircut on ²⁄₉ at this location and it was overall a great customer service experience. I don’t know where the former employees went, but hopefully it is far away from interfacing with customers.

This is the first time I ever gave a 1 star on Unilocal,and I felt they deserve even less. The lady who cut my hair is obviously new as she asked what «spiky style» is, and then she pretty much just butched my hair. The sides were uneven and extremely short. Then the other lady had to step in to save my hair but it was too late. The only thing she could do was to shaved most of my hair off… at the end they gave me a coupon but didn’t even apologize. Perhaps they knew I am a nice guy and wouldn’t complaint, but how can I not reflect my experience on Unilocal as I felt horrible each day looking in the mirror… I hope the owner does more training before they let someone who just came out of school to handle actual customer because a haircut is something very important.

UPDATE: Josh, the stylist who messed up my haircut replied to my review with a compliment to my page.
His note was TLDR; I must have gone to the car and changed my style to blame it on him; he believes I should have been charged twice for my return visit.
This stylist has gone above and beyond terrible. He has extended poor customer service beyond the shop to now attempt to bully me online.
Here’s the full message from Josh:
«You going back to the salon 2^nd time with an hour to completely change your hairstyle, we should charge you again because there is nothing wrong with the 1^st haircut. This is by the salon policy. And he didn’t charge you, aren’t you suppose to appreciate it, this is just a super cuts, it is not a full services salon»
****ORIGINAL REVIEW*******
This is my first Unilocal review ever since having the app for over 2 years.
Joshua lua cut my hair this evening and not only gave me the worst customer experience at super cuts since my 10 years visiting the chain but also the worse haircut I’ve ever had. I mean, I’m describing the haircut that’s in your worst fears every time you trust a new stylist. I think the last time Ive had a haircut this bad was when I was 5 years old and cut my hair myself.
TLDR: Josh either had no skills, was in training, was too lazy, or just didn’t care.
Josh sat me down and asked what I wanted done. When I told him he told me he thought I needed but not what I wanted. I asked him to cut my hair as I asked and he agreed with some attitude.
I had to ask josh for the mirror to check out my hair although he was hesitant. I found my bangs uneven and asked him to even it up politely. He totally cut off my bangs completely and left that uneven and bristly. He used thinning scissors to try and even that out.
After he put in a lot of gel it looked better. When I got to the car and looked closely I found spots uneven, hair above and around my ears that hadn’t been cut, and a whole patch of hair on my forehead where my bangs used to be.
After revisitng the shop asking for a redo I just decided to go with a buzz cut because that was the only way to recover any style without looking like a Halloween costume at Thanksgiving. Joshua told me that I needed to make my mind up and stop wasting his time. Joshua even messed that up and left long stray hairs across my forehead he gave attitude to clip.
Definitely won’t be visiting this shop or any super cuts again. If you value your style, I would be cautious around josh. The other women there have been wonderful, maybe they can take him under their wing or better yet, fire him.
To Josh: please lose the attitude. No reason to treat others poorly because you’re having a bad day. You take advantage of customers especially when they tip you!

Not the greatest haircut I had in my life but it’s was very nice, quick, affordable and close to my home. Defintely will come back.

Convenient. Straight forward. Do yourself a favor and call ahead cause they’re usually busier on Fri– Sun. This location closes at 7pm on most days so sometimes I have to go to SSF because they’re open an hour later. The TV is always playing sports or sports news so you don’t miss big games. If you have to wait grab a drink next door at Jacks.

the only good thing about them is that its inexpensive and quick, yet recently when I visited found some of the employees to be rude and unprofessional. I actually would rather pay more money somewhere else like ulta as it is definitely more worth it.

Lauren is the best! My three year old has been three times and she does a fabulous job every time. Definitely enjoy coming back here!

Was very apprehensive to bring my 10 year old son here, but our normal barber was booked and he needed a cut!
Shop was very busy as expected on Saturday afternoon at 130p. Was about a 30 minute wait. Recommend calling ahead of time and getting put on the waiting list which would cut about 15 mins off the wait. Give time for parking in lot as it can be hard to find with all of the business.
Showed Erica (sp?) a pic of what we wanted and she was excellent; a perfect 1 to 2 fade on back/​sides w/​a traditional side part. Took about 20 mins and my son commented on how he really liked the haircut (which he rarely, if ever, has done).
We are very picky about our cuts and have tried just about every local barber and I must say that Erica easily stacks up with all of them.
$ 18 + plus tip out the door.
Great job Erica! Will be back.

Just got my haircut from a lady who really knows what she’s doing with hair. She took the time and care for my hair and, in the end, I really liked the outcome. She’s been cutting hair since she was 18 and if only they had stylists like her down in SoCal. I unfortunately did not get her name but I would definitely recommend you have your hair cut from her. Thanks Supercuts!