San Bruno Auto Center

These guys tow company is the worst. Said they would be there in 25 minutes. 2 ½ hrs later another company who I recommend Atlantis out of Brisbane showed. SBAC drove by 2 times. It was no mistake. AAA sucks also they had a approved tow co. 4 blocks away I found out after. Then tried to charge for 2tows what incompatent fools.

Very bad service needed my car towed called aaa, was told it will be 45mins for someone to be at the location. Left Daly city and got a called that the driver was at the location, told the girl we will be there in less than 5 mins, got to location in 30min and seen the driver drive off, called aaa again and told them we just seen the driver drive off told us to call San Bruno auto center and I called and they said they don’t have any drivers to tow I asked what happen to the other driver and the girl on the phone says I don’t know who went there so I can’t call them. Wtf how do you not know who goes where… And just referred me back to aaa because they have no drivers… Very bad service drivers!!!

I don’t even know where to begin!!! I have been a customer with AAA for the last 21 years. I have never been so disrespected before. These people seem to forget its customers that pay them. AAA, you don’t pay me. You work for me… find some better quality towing shops! This shop is a joke.
My car broke down. Not drivable at all!!! Well, I decided to use my hand dandy AAA service. I made a call and was told it would take 60 minutes for the driver to arrive. After one hour, I get another phone call from AAA stating that the driver will be at my location in 30 minutes. After 30 minutes I call AAA and they let me know that the truck is eight minutes away from my location. SBAU calls me and says the driver should be there shortly. I tell him my cell phone battery is on 2% and about to shut off. I myself was dying of pain because I needed to use the restroom. After 20 minutes more of waiting I finally decided to go inside a shop nearby and use the bathroom. I was gone 5min!!!
I come out and AAA guy just left! I saw him at a stop light and ran to him as fast as I could and was like where are you going? The driver stated «I waited 5minutes, there was no response and I have other important calls to handle». Out of breath and in tears, I stated to the driver I had been waiting at this point for over two hours. His response was «fuck u, I waited and I have other cars that take precedence. if u don’t like it call my manager». The auto body shop that the car was supposed to be taken to was less than 5min away.
So what did I do, I called the manager and informed him how disappointed I was. As I stated earlier, I was crying and out of breath from running and when speaking to the manager he kept telling me to stop yelling. I stated that I was not yelling and that I couldn’t breathe from running after his driver who left me in the dust. His response was similar to the tow truck driver, reporting there were more important vehicles to take care of. I COULDN’T BELIEVE WTF I WAS HEARING. Manager told me to wait another 20 to 30 minutes and he would send another truck.
Now this all happened from 2:30 — 5:30pm. Luckily the auto body shop that the car went to was kind enough to stay open and wait for me even though they closed at 5pm. Actually, they stayed open until 5:45pm. I greatly appreciate the auto body shop who stayed open and supported me during this time.
When I got the call that a AAA driver would be there soon I was like «finally». Now, did SBAC send a different driver? Ohhhh no! They sent the same jerk who drove off with of me. Do you think I was happy?! Ummmmm NO! I had to hold my composure because I really wanted to kick this driver in the balls for speaking to me the way he did.
This shop is straight up rude and Insensitive! AAA is gonna get a verbal bitch slap from me. SBAC, I hope NO family member, friend or loved one of yours is EVER disrespected the way y’all disrespected me today!
Soooo if I could give 0 stars, I would! Sadly I can’t, but I hope this post helps those in the future.
THANK YOU FOR THE BULLSHIT RESPONSE! ACTUALLY TAMI, I DID LET YOUR DRIVER KNOW I WOULD BE RIGHT BACK! HE LOOKED AT ME AND SHOOK HIS HEAD OK. ALL HE HAD TO DO WAS BARELY REVERSE!!! WHEN YOU SEE THE CUSTOMER SPRINTING TO THE TOW TRUCK, THE DRIVER SHOULD’VE BEEN MORE RESPECTFUL! HE SHOULD NOT HAVE TOLD ME OTHER CARS TAKE PRECEDENCE NOR SHOULD HE HAVE LEFT ME THERE! LUCKILY I WAS IN A SAFE LOCATION. IF I WASN’T, WOULD HE HAVE LEFT ME???
SO THERE IS NO EXCUSE! NOT EVEN DUE TO A HIGH # OF CALLS!!! PULL UP A MAP AND SEE HOW FAR TOTOYA, COLMA IS FROM THE TRAFFIC LIGHT OF SAN PEDRO! (Hill St and San Pedro to be exact) LESS THAN 300 ft!
NOoooo EXCUSES! DON’T WORRY, AAA IS ALSO AWARE OF YOUR SHOP AND DRIVER’S DISRESPECT!
YOU CAN ALWAYS CONTACT TOYOTA FOR THE FOOTAGE! SO PLEASE DON’T BULLSHIT AND TELL ME YOU APOLOGIZE! WE KNOW THAT IS UNTRUE.
TRY HIRING MORE RESPECTABLE PEOPLE. YOUR FOLKS MUST HAVE FORGOTTEN CUSTOMERS ARE THE ONES WHO KEEP YOUR WORKERS AND YOUR SHOP IN BUSINESS! ITS ALWAYS ABOUT CUSTOMER SERVICE AND SATISFACTION! TREAT OTHERS THE WAY YOU WOULD LIKE TO BE TREATED!

I was involved in a minor accident– but my car stopped working and gave me a weird error message. Called AAA, and they said they would have a tow truck to me in 55 minutes or less.
I was preparing myself for a long wait on the side of the road, but Sione came in about 10 minutes. He was so friendly. He made me feel better about being in an accident and having an undriveable car. He explained the process, helped my understand that my insurance would pay the tow yard storage fees, and brought my car to the san bruno auto center. (and he was right about that– my insurance does indeed cover it!) He dropped me off at a restaurant near by so I wouldn’t have to wait for a ride from a tow yard late at night.
Great service.

Wish I could give Zero stars. I called AAA for tow on my car & was told w/​i 55 min. Driver shows up w/​i the time but not in a two truck…& he says tow truck is in route. Driver says he was told to «check out the car 1^st» then he says «i was driving by» so I stopped to check out.
I clearly advised AAA that the vehicle was not in driving condition. After review of my car the driver figured out that it was not in driving condition… wow what a surprise *-* ! So now after waiting the 55 min, I’m told that tow truck on route & he then says I must now wait 45 – 60 min for a tow truck… wait he said «its on route??? When I ask why I now need to wait another 45 – 60 min he tells me «well other people need a tow» so here I pay my AAA membership for last 3+ yrs & all I get some guy telling me that I pretty much am not important! AAA should reconsider using this shop for tows. Totally wasted 2+ hours dealing with this unprofessional place!

Had a flat tire. Responded well from AAA call.
Courteous, smart, and cool-​guy service.
Problem came when spare didn’t go on due to non-​OEM wheels which sometimes use spacers to ensure evenness on axel. Spacer damaged and replaced. Asked for very minor reimbursement which owner refused, but admitted his guy was in training (nice guy by the way). They wanted to tow it 50 miles and make money.
Who knows, they might still work out this minor $ 10 damage, but seems San Bruno Auto expects customers to assume damage liability for employees in training.
I didn’t know about spacers and apparently neither did they. At least I didn’t pay for unnecessary tow which could have been $ 100s. Woo escaped some major major charges.

Biggest garbage service in the world.
Bunch of layers who is not responsible for anything happening in the business, price change any time they want, then they call you and say sorry we make mistake.
Dont trust this tow service if you have any problem with this garbage company right review and complain all over the place you can find. Dont lets this company over charge you.

Came out for service today within 20 mins via AAA to replace a dead battery, tech memo was awesome, professional and quick! Thank you!!!

They were referred by the police department. So thankful for Jerry who helped out my 76 yr old dad, who got into a minor accident a little past midnight. I called a lot of towing places who quoted me ridiculous amount of money, some of them were $ 300 more than what I was charged here. They were prompt and even helped my dad changed the tire. I felt so bad because the car broke down on a busy street and it was a bit dangerous. I tried using my coupon so I could just add more to his tip. He said that his tip was more than enough and he told me to use it next time.
I’m very pleased with the customer service, honesty and quick service as they arrived at the time that they promised. So grateful that there are good people who doesn’t take advantage of the situation. Knowing that they can probably know that they can jack up the price like other towing company did at that time.
I couldn’t imagine those other heartless towing company that despite the accident you’ved gone through, they’re quick to quote you more thinking you’re desperate for help. We need more businesses like this one.

I have never written a review, too lazy, but this is how crappy this experience was that I made it a point to write this up.
Woke up on a Friday and my gf car wouldn’t turn over. Lights on, radio on, won’t start. Likely a battery issue. Start pricing out batteries, O’Reilly ($ 160), Costco ($ 90) but not in stock, AAA will come replace the battery and check the alternator. Well, why not? There is a slim chance that maybe it’s the alternator. The car is only 3 years old but it is a possibility.
AAA sends out Numi from San Bruno Auto Center. Nice dude. Checks my battery it’s under 12 volts, so there you go. However, he checks the alternator and it’s actually the alternator that is the culprit it is pulling under 12 volts as well. Shit, that’s a $ 600‑1200 expense. Well, let’s get a tow truck out here and take it to a shop. He can call his truck to tow it to his shop, down the street, or wherever I want. You guys seem legit, I will take it to your shop.
Car is gone the whole weekend.
Get a call following Monday. The battery is completely dead and the tech (Jared) needs to charge it up to check the system and the whole diagnostic test will be $ 155. WTF. Fine I assume it will be rolled into the price and the car is hostage there at this point. Turns out the alternator is fine the battery won’t hold a charge. He will generously roll the $ 155 into the price of the repair which he quotes at $ 255! What a joke! I could have gotten a new battery from O’Reilly or any auto parts place fro $ 160 or less and did myself. His breakdown $ 180 for the battery and $ 50 to install it. $ 50 for two screws and lifting the battery? Oh, wait he cleans the terminals too. Well, then now it makes sense.
So at this point if I was told that if I brought a battery to the shop and installed it myself we would have to pay the $ 155 diagnostic fee, but he would waive it if he could replace the battery. I didn’t understand, he had to do a diagnostic check on the car that his man checked in the field, printed a report on, and towed into his shop? He didn’t trust him? Furthermore, when I tell him this sounds ridiculous he acts like that is not his problem and that the driver who checked the battery lost on commission because he didn’t get it right and sell me a battery on the spot. That may be true but he made a $ 160 max bill into a $ 250 bill.
So a big thanks to the guys at San Bruno Auto Center, for getting shit wrong and misdiagnosing the problem and then charging me an extra $ 155 to do what they should have done in the first place. It’s like going in for surgery on your right arm and they take out your gallbladder, then charge you to do the surgery they should have done in the first place. Incompetence should not be rewarded.
I guess I should be glad they didn’t replace a perfectly good alternator and charged us $ 1000. So… I got that going for me, which is pretty nice.

STAY AWAY!
These people are inexperienced and liars!
I am doing everything in my power to get these liars contract dropped from AAA.
STAY AWAY!

HORRIBLE EXPERIENCE EVERY TIME!!!
If you are a AAA Member and needing to be towed in South San Francisco — CA, you can expect to wait up to 6 HOURS!!! They are NOT a large enough company to handle the AAA Contract for this city!!! Be prepared to spend YOUR ENTIRE DAY waiting for them!!!
— they will send you text messages saying they’ll be there in 20 min and then send a guy in a regular truck (not tow truck) to tell you it’s actually going to be «at least» 90 more Min.aka., «at least» 1 ½ more Hours… and for You, the one waiting for the tow, to just keep calling to try and get them here sooner… WTF!?!

I needed my car towed to a repair shop and I called AAA and Alex from San Bruno Auto Center came out and towed my car out for me. He went the extra mile for me to take my car in. I know that if I ever need another tow I’d definitely use/​recommend San Bruno Auto Center

I had a flat tire this morning and called AAA to see if they could send someone quickly to switch out a flat tire for my spare tire. I needed to be to work in one hour exactly. They sent out two representatives to my location and got to my apartment complex in less than 15 minutes. The two gentlemen that helped me, were able to switch out my old flat tire in less than 10 minutes! These guys were great, they were fast, had great customer service, and extremely efficient! I would strongly recommend this service to anyone that is looking for a quick tire change. Thanks so much!

My car’s check engine light came on and I couldn’t accelerate on the freeway. Apollo came to my rescue and helped me by towing my car to my auto repair shop. He was calm, collected, polite and professional.

I had a great experience with the San Bruno Auto Center this week, when I called AAA and they sent a truck from this shop to help me with my flat. They came out to my office promptly (30 minutes wait, and texted me when they were on their way, although that might be a AAA feature). The technician installed the spare onto my car so I could drive to the tire shop. He was friendly and helpful — my spare needed air, and he was able to add it on-​site to avoid any further delays, or the need for me to purchase a new spare. If this ever happens again, I hope AAA sends a truck from the San Bruno Auto Center!

My car that I just bought wouldn’t turn over when I got out of Target. I called AAA, an hours later, SBAC shows up. Gerry was the driver. He got every thing hooked up and bam my car wouldn’t start. I’m freaking out, I have my 4 year old in the back seat, but Gerry was very persistent. He was DETERMINED to get this car going. Tadaaaaaaa after doing his thing Gerry got my car going and he doesn’t even fuss me with the invoice and all that I just signed and he let me get on my way. I’m so happy that this guy was my driver. A person who actually want to genuine help another person and he made it clear he was concerned for my kid being in the car. Thank you Gerry! You’re awesome.

I was really happy with their speed of service. :). Gerry was really quick and helped me out of a rut!
I needed a tow out of a very annoyingly narrow driveway and we got it towed no problem thanks to Gerry!
I appreciate their quick and honest service. Thanks :)

This company got dispatched to give me a tow after calling AAA roadside assistance. Waited over 2 hours for a tow (they were very late) this is only after calling three times to see what the hold up was. When they finally got to me, they told me that since my car was «modified» they have to charge me out of pocket because AAA won’t cover it. I told AAA my car was lowered, hence requesting a flat bed and AAA never advised me anything about this. It is apparent that the communication is horrible between these two businesses.
Besides all that, the guy was extremely rude and was super late. Never going to count on them again. I ended up telling the guy to leave and I called another company because his attitude sucked and I couldn’t take anymore B. S for the rest of the night.

A buddy and I had car trouble in the parking lot at Candlestick. Per some contractual arrangement, AAA can’t send a truck in 2 hours before of after the game. When AAA was finally able to send a truck, they sent Pete from SBAC. The guy was AMAZING. We were tired and cold and our expectations were low. His immediate expertise in figuring out what the issue was (later confirmed by a dealer mechanic) was appreciated. He had the behemoth SUV on the truck in two minutes. I have bad knees and he was helpful in getting me into the truck. The professionalism was amazing. On our way to the dealer, he stopped to help a couple of cars that needed assistance after the game… ladies alone so we completely understood that he needed to help them for their safety.
Bottom line, the most professional and positive towing experience I’ve ever had. Ever. Pete is who you hope shows up when you’re stranded.