Courtyard San Francisco Airport

Nice hotel when needing to fly & park. The cost of parking is included in the stay. We needed to fly out to Indianapolis for a week, and hubby had to leave at 4:00 a.m. We thought why not stay near SFO and get a good night’s sleep. It practically takes all day to fly out to Indy. The easy to spot green shuttle takes passengers to and from the airport, extremely convenient! Comfy beds, spacious lobby, eatery, and a nice fire pit outdoors to enjoy a glass of wine. I didn’t like all the smokers around us; therefore, we didn’t get to lounge around the fire pit.
Onto the next morning, a special shout-​out goes to Siri who I saw cheerfully landscaping the outside of the hotel. When he heard we were looking for the shuttle driver. he checked with the front desk, got the key, and hopped into the van to take us to SFO. He transformed from landscaper to chauffeur in less than 5 minutes. Luckily for him, I helped translate for the Chinese passengers headed to Beijing who were also on the shuttle, as there was a «lost in translation» moment. It was comical watching them interact with each other; I just had to step in to assist. The Chinese passengers were apprehensive in getting off and wanted to stay on the shuttle ’til I confirmed they were the first stop for International flights — phew!
The pool could be heated though, and the hot tub had weak spa jets; perhaps, maintenance should take a look at it. Overall, highly recommended for staying overnight if you’re a local and flying out of SFO.

We live a ways from SFO and I often come down to the airport and take advantage of the stay one night and get free parking for a week or so. I am a Marriott Rewards Platinum member and I almost always stay in a Marriott when traveling — even overseas. I usually get upgraded to a suite, and this case was no exception. Our room was on the back side of the hotel.
This is the worst Marriott I have ever been in. Here is laundry list of things that are wrong with this hotel.
1. The fire alarm went off twice in the night we stayed: once at midnight and again at 4:30 am
2. It was very noisy upstairs. I read another post that this hotel has a history of being a «party hotel». It was noisy until about 2:30 am.
3. The bathroom needed a remodel. Rust on the metal door parts. The caulking in the bathroom was barely there.
4. We asked for a wakeup call at 6:30 to catch our flight, but it never came. Thank goodness we backed it up with our phone alarms.
5. The hotel promotes it proximity to the airport, but the small café didn’t open until 7 am. Not very helpful unless your SFO flight leaves after 9 am.
The only saving grace was that the staff was pleasant, but this was overshadowed by everything else.
There are lots of hotels near the airport. Better to stay in the ones near Anza Boulevard. I chose this one because it was $ 20 cheaper than the ones a little closer to SFO. I won’t make this mistake again.

The worst Marriott property I’ve ever stayed at. I gave this place a second chance after having gotten one of my dress shirts stolen the last stay (I left it on the hanger and called 3 hours after checking out and apparently no maid found the shirt in my room).
This hotel is one of the lesser expensive hotels in the area (they are all absurdly priced, but this is at the lower end of ridiculousness).
Tonight’s check-​in was odd. The gay weird front desk attendant didn’t greet me, he just stood there awkwardly as I had to initiate the fact I’m checking in. He didn’t look up at me. He had zero social skills. Usually the front desk attendant greets you and welcomes you back to Marriott and thanks you for being an Elite member. None of that. He puts my ID back onto a glass display with high edges on the counter where I had to maneuver my fingers to flick it up and out of. I hold my hand out to get my credit card delivered hand to hand and he does it again and puts it on the effin counter. He tried to do it again with the room key and I gave him a death stare and held my hand out until he put it in my damn hand. How abnormal can someone be, seriously?
So I go into my room and the idiot assigned me to a middle floor, closest room next to the elevator (loud) facing the damn airport (ridiculously loud with planes every 7 – 10 minutes)!!! I am a Gold Elite and 99% of the time you are upgraded to one of the best rooms they have, not the WORST one. I have preferences setup on my account and none were honored (high floor, extra towels, extra FEATHER pillows). I had 4 of those joke flat feather free room type pillows in my room; not the fluffy, plump feather/​down combination pillows that make a Marriott hotel sleep great.
I called down to this gay bozo and asked why the heck he set me up with the dumpiest room possible and asked to be moved to a room that is more quiet AWAY from the planes. He gave me the run-​around and said the hotel is sold out, blah blah. It was not. He put me on hold without telling me he was going to and made me wait for 5 minutes until I hung up and almost threw the handset out the window.
He tried calling me back another 5 minutes later and I was so offended I didn’t even want to pick up the phone. I stay at Marriotts over 50 nights a year and have never been so frustrated before. Right now I’m trying to get to bed because I have to wakeup early and this jerk and his crappy customer service skills and lack of common sense /​social skills ruined my night. It’s 2am and I’m still awake because of these damn planes and the fact they have no feather pillows even after calling down to request legitimate pillows. What a waste of $ 200 tonight. I’d probably be more comfortable sleeping in my truck or in the woods.
Potential Customer: Stay elsewhere.
Hotel Management: Fire your staff, sound proof the end row of rooms and take a customer service course.

My boyfriend and I recently stayed here after a night out in SF. We were pleasantly surprised by the cleanliness of the room. Everything was nicely decorated and it felt very welcoming. Although we were close to the airport, it wasn’t too distracting and we only heard a couple of planes overhead during our stay. We were most excited by the excellent deal we got on
. Definitely a great place to stay for a great price.

Not too bad of a hotel. The location is close to the airport and the staff is friendly and courteous.
But some of the rooms need updating especially the washrooms.
The bistro area is nice and they have a wide variety of breakfast and coffee options.

Like the location and the staffs are very friendly. Swimming pool and workout room, no need to go out.

I never got to stay at this hotel, because I booked it only to arrive and experience Lord of the Flies. The hotel was overrun by packs of young kids who were (of course) making tons of noise and wreaking havoc. The front desk personnel were professional and explained that if we valued peace and quiet, we might be better off moving hotels. As we stood there pondering our options, numerous called came into the front desk complaining about the noise levels. and a few other guests voluntarily left the hotel to try and find a better situation. I realize that this was probably a rare occurrence in a Courtyard property, but they caused my party extreme inconvenience and we weren’t able to find another hotel room, given the impact of Memorial Day weekend. The two stars are for the honesty of the front-​desk staff and the fact that this is probably a rare thing to happen. but it’s shocking to me that a business hotel will accept so many reservations for high-​school kids with no adult in the room (they explained that there were some chaperones with the group, but they appeared to be sitting in the bar, drinking, for the most part.

I stayed at the Courtyard San Francisco Airport my final day visiting San Francisco since my flight departed early for Virginia. The staff was very professional and polite while checking in and out. There are shuttles which take you to and from the airport. The staff was kind enough get us a shuttle ride to dinner as well (great customer service). My room was clean and spacious. I was able to get a good night sleep before a long flight. The lobby is a good place to relax. The layout of the hotel is very awkward. My room was located in the back section, it was a hassle hauling heavy luggage to the front exit. Overall, I enjoyed my short stay at Courtyard San Francisco Airport. I give Courtyard San Francisco Airport a 3.5 rating.

Nice modern décor in lobby area. Rooms are decent. Some downers: iron horse was wobbly, air conditioning wall control console was frustrating because it would not allow cooler temps., worst of all… my son and I suffered multiple bed bug bites! Only one bed out of two had bugs (near window). Now, we’re itching like crazy. I usually like Marriott but I did not like this experience.

Not bad at all. Friendly stuff, nice café, parking right in front of your door. Stayed here several times and enjoyed.

Good price, friendly and helpful staff. No issues. If you are taking the airport shuttle, you have to call for it!

Easy access to freeways, mall, ect. Room décor and space is nice. BUT, there’s only basic cable, couldn’t even watch the Giants game in the room, had to go the lobby where the employees are rude and look at you like they want you to leave.
For the price $ 250 a night the least we could get is complimentary breakfast but nope NOTHING. NEVER AGAI

Easy access to the airport, which is about what you can hope for.
I’d say the noise from airplanes at the airport is medium/​moderate. You don’t have to listen for the planes to hear them, but I had no trouble falling asleep.
Friendly staff.

Charming. Clean. Quaint. We came here for a weekend trip and we’re delighted with the facility. Very charming lobby area with a beautiful outside garden and a fire pit for sunset talks. The service was good and the room was nicely decorated and clean and bright. They do not have a restaurant however but there is a chilis across the street and a BJ’s just over the hill. They do have a cozy deli type counter which had great options for breakfas andt lunch. Their rates were good wutheasy shuttle service to the airport. Also just six blocks from BART the city is amazing transportation shuttle to anywhere you want to go. This is a good stop if you’re in town.

Just came back from a pleasant stay at the Courtyard Marriott hotel in San Bruno. I choose this hotel for its location and value. The hotel is located just west of SFO and about 15 — 20 min south of San Francisco via US 101. There is also a BART station nearby at the Tanforan mall in case you don’t want to drive into the City. Daily parking for hotel guests is also free, which was a major factor in choosing this hotel.
The common areas, rooms, and lobby look to have been recently renovated. They have an indoor pool area with jacuzzi, and a fitness room with a two treadmills, an elliptical, and some free weights. Loses a star for no free breakfast, and for the odd layout of the place — it’s quite a trek to get to the ice machine/​elevator, but easy to park near an entrance that closest to your room. We also had a slight problem with the AC unit on our room, but they moved us without much hassle.
Overall, a nice, clean hotel in the South Bay, within a stone’s throw of San Francisco proper.

Sometimes I wonder why Marriott even has their rewards program? I often feel like being an «Elite» makes no difference.
Case in point: I requested an early check in. I called at 2pm, when we arrived in San Francisco, to see what the status was. I was told that they didn’t have any rooms available yet.
So, we milled around the city for a few hours, and then went to a sporting event. We didn’t end up checking in until nearly 11PM.
The desk clerk mentioned that the hotel was at capacity. For a moment I worried that they had given away our room. But no. Instead, they assigned us to a room out in boonie-​ville (this courtyard is huge). We schlepped our tired selves out there, & went to bed.
None of my special requests for the room had been honored. There were no extra towels, no extra pillows. Our room wasn’t on a high floor. And we were so close to the airport that it sounded like the runway was right outside our window.
Things weren’t all bad, though. I’ll break it down:
Pros– Complimentary parking. Extra little amenities, like a disposable shoe polisher, and a face-​cleansing towelette. In-​room mini fridge. Fantastic breakfast at the Bistro in the lobby.
Cons– Run down bathroom. Our ceiling had patched areas (probably from water damage), the tile in the tub/​shower looked really old, and the tub had caulked patch jobs everywhere. The sink was outside the bathroom itself, and our bathroom door opened outward, right in to the sink area. It is a really poorly designed way to use space. No fan in the bathroom. And the heating/​cooling unit in our room was way too loud.
In the future, I’ll pay extra; and book a Marriott room at Oyster Point (complimentary on-​site parking there too. I’ve stayed at the RI there and it was fantastic!). Or at the Courtyard at Fisherman’s Wharf (the parking isn’t free, but it’s also a better property). And I’ll continue to wonder what my Elite status with Marriott means?

Do you love a great turnaround? I have one for you.
Marriott Customer Care sent me an apologetic e-​mail based on the low scores and feedback I provided in their member survey. I then received a phone call from the hotel manager to discuss the awful visit memorialized in my previous 1 star Unilocal review coupled with my low score Marriott survey.
The manager was professional, apologetic, and gave me the sense he sincerely wanted to understand the issues to ensure proper improvements would be implemented.
Since then I have been a guest at this location more than a handful of times. I feel comfortable saying this Marriott Courtyard did it right by acknowledging their shortcomings and working together to provide consistently professional, friendly, efficient customer service.
Oh! The guest rooms have been refreshed! I posted numerous photos.
If you take my initial review with the photos of the horrible issues and compare it to this review and the new photos, I think you will feel happy this great group of people take their jobs seriously. That instills something crucial in creating customer loyalty: trust.
I applaud everyone for their collective part in facilitating an impressive turnaround. My confidence in this location has been renewed. I love a great comeback because criticisms from certain types of people are really motivators to be your best in disguise.
I hope they keep up the great work!
Never underestimate the power of excellent customer service.

This Courtyard is off the beaten path, and a Bart ride out of San Francisco itself. So, you might be finding yourself here because you want a comfortable place but can’t afford city prices.
For whatever reason you’ve found the Courtyard, you should be pleased. The grounds are well manicured and inviting, and the hotel is clean and comfortable. My room had a king bed, flat screen TV, and small workspace. The bathroom was clean and provided ample space to spread out all my stuff.
The location is also very quiet… like I said, it’s off the main drag in San Bruno, set off on a small side street. There are several office buildings nearby (the one I was visiting was about a block away), and a bar/​restaurant you can easily walk to.
You can also head a few blocks down to a large shopping mall — it’s here that you’ll also find the Bart station. Unfortunately it’s a bit of a walk, and you’ll have to cross a VERY busy street to get there. Good luck! :)

Not the most modern courtyard. The place is clean, but dated., some of the wall paper in my room was delaminating and the bathroom ceiling looked worn. The big plus to this place is the fact that parking is free. Amenities like the pool and gym are nicely maintained. Housekeeping does a nice job cleaning up the rooms. Breakfast, lunch and dinner is pricey, so I recommend you drive out for your meals. The place is also a convention center for learning groups, make sure your rooms are not next to the meeting area. The traffic and noise can disturb you.

Nice enough hotel with great location and friendly staff.
We stayed here for 2 weeks last March as my husband was sent here from his London office. We arrived at 10pm after a 24hour journey, the lady at reception knowing this went through check in as quick as possible for us which was nice.
Rooms are clean and restocked daily with clean towel’s, soap & shampoo ect and bedding (if you request it).
The little restaurant in the lobby is quite handy too, they stocked Starbucks coffee which was hubby’s first stop off point on his was to the office. Didn’t go for any of their food in the evening though as the Chili’s was literally just across road and not to far a walk from both Tanforan and Bayhill.
The Fitness room cam in very useful but is quite small with just 1 Cross Trainer, 2 Treadmill’s and a few weights. It did the job though as I was often the only one in there — same with the pool.
Oh, they also had a mini shop in Reception too where you could pick up cookies or Chocolate if you had the craving.
Overall, pleasant experience but nothing special…