Regency Inn

Good convenient hotel to stay at near the airport. Good continental breakfast in the morning, clean room! Love that they provide free parking, a refrigerator, and microwave. Could not go wrong with the price!

I wanted to stay for two additional nights as it was a passable hotel, and asked if the room was available. Reema confirmed that the next two nights were available if needed and I said I would confirm the following morning. The next morning, just prior to 8 AM I went in and said I would be staying but wanted to pay cash, which I did ($ 270). It was not until the morning I was scheduled to leave that I found out that my credit/​debit card had been charged the $ 270 at 3 AM PRIOR to when I advised them I would be staying. They still took the $ 270 cash and did not inform me that my card had been charged. This is outright theft/​fraud. The additional charges to my bank account caused two overdrawn fees, and then the hotel said it would take up to 15 days to refund me the overcharge. I spoke to Chris, who calls himself the general manager. I have never met a ruder, more condescending man who actually works in the service industry. He actually said I did not know how to read my bank account, and that the refund was really there and even when I presented a printed copy of this showing NO proof of refund, he still insisted he was right. This is the last hotel I would ever recommend. They committed outright theft and I am filing a police report as well as notifying Better Business Bureau and all the hotel booking agencies, i.e. Expedia
etc.

I would have given this place a 4 stars till an incident happened on the last day of our stay there.
We are in a state of preparing to check out, when we received a phone call from the front desk asking us if we will check out, so I did say we were checking out at 11am.
Then after about 2 minutes someone started knocking on our door, and the worst part was he tried to get in, opening our door while we were dressing up. So I shouted and told him that we’re dressing up, and he asked me if we were checking out, well I just spoke to the front desk about 2 minutes ago, there’s no reason to barge into our room it wasn’t even 11 am.
Then another phone call from the front desk called us again asking if we were checking out at 11 or 1130am, i told them 11am. I can’t believe this place, this is the worst thing that has even happened to me in all my stays in a hotel/​inns. Terrible management.

As much as I would like to say that you get what you paid for, I can’t because I honestly received better service for the same price at a hotel in Vegas.
But then again… this is Cali. Maybe that explains it all.
Don’t expect anything fancy. You want some extra bath towels? Pick them up yourself. You want some privacy? Pray that your next door ppl don’t bring a dog with them. You are definitely better off on the second floor than the first.
The area around the hotel is okay. I’d say you have more than 30 different places to eat within 3-​mile radius so skip Pizza Hut and McDonalds while you are here and actually try something new.
Otherwise, the hotel is very clean. I have to give some kudos for that.

If I could rate this 0 stars, I would. The room was fine, until my fiancé and I left for a few hours and returned that night to find that our door would not open! The lady said the battery on the key reader had died. And guess what? They had no master key to open the door. All of our belongings were in the room. Clothes, bags, money, food EVERYTHING was in the room. There were weirdos lurking around the parking lot at 1 a. m, I believe they had a room there. I just wanted to take a shower and go to bed after a long exhausting day of traveling. The lady who was working the overnight shift was nice even though there was nothing she could do besides open up another room for us to sleep in until maintenance could come that following Monday. It was only Saturday! Wow. So the worst part of the whole situation was that the next morning when we told the man in the office what happened, he said «Uh huh» and looked at us like oh well. He didn’t even apologize for the inconvenience or anything! He did not care one bit. It was unbelievable. All people wanna hear is «oh I’m sorry about that» even if you really don’t care deep down inside. But this man made it very obvious he didn’t care. I believe he was the manager.

Room was clean. House keeping came every morning to see if we needed anything. The free breakfast room area gets a little crowded but it’s okay. If you’re a light sleeper this might not be the best hotel for you because the airport is close by and the planes pass by quite often. But overall in a very convenient location, it’s next to a Walgreens and liquor stores.

***BEWARE***
If you have a pet, this place will charge you an extra $ 25.00 PER NIGHT!!!
Booked my room through
… no mention of this fee. I called and asked the manager if I could wave this fee (as it was not mentioned or added to my booking), and was told «yeah… that’s Expedia, sorry… «
I also explained that my dog is small, quiet, and clean, but alas, I was told there was nothing they could do and would require $ 50.00 EXTRA when I showed up …
Do you think the housekeepers are really cleaning that room THAT HARD… at a rate of $ 25.00 a day?
I hate false advertising and hidden/​tacked on fees.
Boo to this place and it’s customer service.
Get it together.

If you dont mind noise, small rooms with thin towels and fake soap this is the place for you. It is close to the airport and Bart. You even get a personal plunger. Shower nozzles were horrible. Had to fight to get a receipt.

My first trip to SF! Very close to the airport. Friendly staff, easy check-​in & the rooms are clean… not to mention, cute! King bed is comfy, bathroom is fair sized & the room was pretty big, too. Fridge, microwave, coffees maker, desk with vanity, a VERY NICE dresser alternative (I want one) & nice tv.
Parking lot looks pretty safe, no worries here. :) Free wifi is always a plus, hope breakfast is good tomorrow!

The beds here are super comfortable. Clean rooms. Great hotel if you have to travel a distance to catch and early flight from the San Francisco Airport.

Extremely poor service and no respect. Horrible place. Does not look like hotel at all. We booked the room and paid with credit card in advance a few days ago. We arrived at midnight, but they told no room for today and left us stranded on the road. That lady she dint even apologize, did not try to help us and behaved rudely. Very strongly recommend not to stay here. There are many other hotels in the neighborhood far better than this. Worst hotel service ever seen in my life. Zero star for this Motel.

The hotel is accessible, and very convenient for travelers taking flights via SFO. The price is very affordable, and holds reasonably spacious rooms, clean, most friendly and hospitable staff with complete amenities that will make your stay memorably incredible especially if you’re on the budget.
This place is a must to checkin when you visit San Francisco and most places in the Bay Area.

I have been here before and the place is looking better. The rooms have been upgraded as well as the lobby and breakfast area. We stayed a couple of nights and were very comfortable. Although the breakfast area is small, the choice of items for a continental breakfast is adequate. The increased breakfast hours (6−930am) allowed everyone time to eat without feeling crowded. The rooms are a good size for a smaller hotel and the furnishing upgrades are nice. The check in staff in the evening was efficient and helpful with area information. My only negative experience was that there was no one in the office n the early mornings. I need to check out early (about 4am) for an early flight and I could not see anyone in the closed office. The lights were off and no one answered the night bell.

Unprofessional yet clean. I’m still trying to get a refund for my cancelled 3^rd night from a week ago. I’ve been told several times by different people that I will receive a refund tomorrow morning between 9– 11 this was said three times this last week these people are not honest and i don’t like doing business with people I cannot trust I would never stay here again and wouldn’t suggest this place for anyone else

It’s dog friendly, so yeah…2.5
Not the nicest but it’s not terrible.
Pro
— It seems recently renovated
— Dog friendly
— Fridge
— Free WiFi
— Very close to SFO
— Free breakfast
— Free parking
Con
— Not as cheap as you would think
— It looks cheap
If you plan head and don’t bring your dog, you should be able to do better or similar in SF. Look into hostels and just get your own room. I know some come with parking.

Regency Inn was really awesome for the price I paid. Clean room, recently redone it looks nice. HUGE bed and very comfy compared to other motel beds i’ve slept in. I stayed here for a whole month while moving apartments in SF. Sure you hear an airplane go by every so often but its not as bad as it sounds. The wifi works fine unless you’re trying to watch netflix then its a little slow but still works. The TV actually has a guide I can flip through and see the next show up (so lovely). The maids are very very nice and the front desk was really nice as well. There are restaurants and stores all around. I would definitely stay here again, I’ve even had some of my friends stay here and they said it was perfect for the price they paid.
And they take dogs which is awesome.

Awful old hotel. Peeling wallpaper. Heavily stained carpeting and the «clean» room smelled. I checked in and walked out. I opted to lose $ 60 than stay in a room that felt like a place to meet a cheap hooker.

Carpets need cleaning and very noisy with traffic, railroad, and airplanes. Not bad if you don’t really need to sleep.
Gunshots complimented the ambiance tho.

Typically, I don’t really care about my accommodations, and tend to go towards price above perceived quality. I’m a pretty basic person, and really don’t require a whole lot at all. That being said, if I were to visit San Francisco again, I wouldn’t have a problem staying at this Regency Inn again.
The staff was polite and courteous to me during my three-​night stay, and accommodated my requested late check in on the first night. They gave me their code for their free, albeit kind of slow wi-​fi, and let me know of their continental breakfast. When I needed a taxi cab for my departure to the airport, they went and booked it for me, and it arrived earlier than I had expected, which was perfectly fine since I was ready early as well.
The rooms are nothing spectacular, but perfect for my basic needs. Standard 20″-ish tube television, but it has cable television, so you can surf 150 channels instead of 20 and not find anything to watch. The beds were fairly standard, but I didn’t get a sore back when waking up in them, and at least in my case, I had a refrigerator in my room that was used for all of one bottle of Vitamin Water the entire time.
The bathrooms however, are kind of cool. If you’re the type that really likes bathroom space, than if all the bathrooms are like the one I had, you’d be in luck. They’re simply gigantic, and have tons of space. Granted, they’re still tile and sterile looking, but clean is always better than dirty.
It’s about a 15 – 20 minutes walk to the San Bruno BART station, and as others have mentioned, they have practically no parking. But considering the walking/​public transportation nature of the Bay Area, that might not be a problem for some.
I’d stay here again without much complaint. Especially after seeing some of the shanty looking hotels in downtown SF, I opted not to stay at due to cost or questionable locations.

This place is just plain awful. I specifically booked a king bed on expedia and when I got to the room, there were 2 queens. I called the front desk to complain but the guy kept saying that it was an upgrade. I don’t care if it was an upgrade. I don’t want 2 queen beds for just 2 people! Then, there were no towels in the bathroom. As for the TV, both the power and volume buttons weren’t working on the TV remote so we kept having to get up to change it. They offer free wi-​fi but it was the slowest internet I have ever experienced in my life! But what really pissed me off was how they had the nerve to charge me $ 10 for the day for a fridge/​microwave when I got there after midnight.
Spend the extra money and stay somewhere else because you really get what you pay for: a very unpleasant inn with an unfriendly staff with plenty of attitude and crap amenities.