Cold Stone Creamery

So my friends and I just went into this establishment to get some ice cream and enjoy our day. But instead of being treated kindly, this mother fucker that was working the counter decided to dish out some attitude that I don’t remember asking for. I believe we only ordered ice cream. I get he was flustered because he was the only one there besides a trainee that looked scared. My friend ordered ice cream in a cone with kit Kat bar. The whole point of cold stone is that they mix your shit up for you, but this dude thought it was acceptable to slap the kit Kat bar on top. I could’ve done that at home and it wouldn’t have costed $ 7. Then when I finally get to order, this dude decided to throw in a heaping scoop of saltiness with my ice cream and cookie dough. He mixed my ice cream with such anger; slapping it around on the marble and then slapped it in a cup. The slapping continued when he basically threw my ice cream at me and said «Merry Christmas» and walked away. For starters, I’m Jewish. I get that your life is shitty– I wouldn’t be too happy if I spent my days scooping ice cream for people either bro. But you work in customer service, and being rude to somebody just to be cool in front of your friends is stupid. You’re a mess and my ice cream is a mess. Maybe you got your chain on too tight but you need to not be disrespectful to customers.

Sorry I can’t with this place. How can you mess up on the banana caramel almond ice cream?!? Or whatever it’s called… It’s three ingredients! I was not a happy customer! Never again tanforan cold stones.

Jerry provided excellent customer service! He helped take care of a birthday cake we purchased. I mentioned I didn’t receive a free birthday ice cream email even though I signed up for the newsletter. He apologized and took care of it right away.

I absolutely love chocolate devotion ! I advise all the chocolate lovers to try out this amazing flavor & FYI The service is amazing !

How can you run out of waffle cones at 2:30pm on a Thursday. Waited in line to just one person and no waffle cones. Insane! Bad management! Thumbs down!

Every time I visit Cold Stone Creamery in Tanforan Mall in San Bruno, I’m never disappointed! They have a fabulous ice cream line up and ALL of the staff members there are exceptional! I’ve always believed that a company is only as good as its employees! JOSH is an excellent representative for Cold Stone as he has always provided great customer service every time I visit the Tanforan location. Cold Stone Creamery in San Bruno earned 5+ stars from me today!

Delicious! First of all I want to say the ice cream is awsome! We came by at a particularly busy time for them. There were only two guys working the counter. The line moved along quickly these guys kept a smile on their face the whole time through. We were helped out by Josh. He was very friendly and professional.

I visit this location often, which is good for the company but bad for my diet. Every visit prior to today has been uneventful — I place my order and after a few minutes, I receive my order. The product is good and that’s why I come back. Today, I was in for a special treat — not in the form of something sweet, but in the form of excellent service from Amirah. Not only was Amirah professional and personable, but she took care to ask at each step if I was satisfied with her creative process thus far. If Amirah will go out of her way to provide superb customer service, I can at least go out of my way to give her BIG KUDOS for it. Thanks, Amirah!

Never going to buy here again, ice cream was delicious but the guy mixing it could barely mix it. He kept on complaining how frozen it was and cannot keep on mixing it. anyways while this is going on three guys game in cut in line and one of the workers «their friend» gave all three free ice creams and the other had strawberry ice cream. There was a long line I just don’t understand how all employees just ignore this unless free ice cream for all friends then I’m missing out! Thanks! service sucks!

Delicious ice cream bad customer service. Asian dude helped was extremely rude, did not even say thank you to me after purchase. Will not purchase here if he’s working. However, he did do a good job whipping things up to gather but that is mediocre service to me.

Extremely delicious! I’ve been here a total of only two times, but believe me: that’s quite enough to be hooked. The ice cream and milkshakes they serve here are out of this world! 100% would recommend you come and indulge in this amazing sweet shop!

Let’s start with, the cakes are overpriced for what you’re getting. For example, when you ask them to write something on the cake they don’t do it neatly. Someone randomly scribbles what you ask for and only takes a few seconds to get it «right.» Then when you ask for a specific color they don’t tell you ahead of time that it’s not available. I called in to see if I could pick it up tomorrow but they said it could be ready today by a certain time. To my disappointment they over promised and rushed my order unnecessarily. I would have been fine with waiting tomorrow if I had known the cake would have turned out how it did. I’m not going to order from here again.

5 star because it smells delicious, and because josh is awesome!!! Every store needs a Josh! He looked like very happy person that loves his job. He should get a big fat raise cause not a lot of people are like that these days

I like all the ice cream and a milkshake that’s one is the Oreo milkshake my favorite

How do you mess up ice cream??? I know, have a high school kid who barely cares service your order. Im not sure if it was the temperature of the freezer but I’ve been here many times and i never had my sundae end up like a milk shake from first bite. This review would have gotten 3 stars if they would had provided me with a straw instead of a spoon.

great service, super busy (must mean that they’re good), delicious ice cream, everything good!
go there!

If there was a way to give negative stars, I would try. Most malls open at 10a, but did this Cold Stone Open? Nope. Were they open at 11a? Nope. So around 1130a I knocked one last time and nobody was there. I know teenagers can be dependable at times but the excuse of a «personal emergency» doesn’t cut it? Only 1 worker is on call on a Friday morning? Really? My mistake for thinking a Cold Stone in a Frigging mall would be open on a regular business day. I would have better luck ordering a cake from meth addicts. At least addicts are dependable enough to show up for a fix. If you need a cake, don’t order from this one. I trekked to Hayward, CA and they were open, so I bought one there. I already paid for it though so I have to go back tomorrow and see if it’s there. If you need to throw away money, I suggest giving it to the homeless instead.
**new addition August 19, 2013
Added stars because they acknowledged my pain by taking a % off the cake price, and because it tasted really good. Even better than the substitute cake we got at Hayward :)

I wish Unilocal allowed for half stars.
Amer was soooo incredibly rude. Putting aside the fact that this nice young lady was working on my order, Amer RUDELY ignored the 2 people whom came in after me to service a man who was still looking at the menu board.
As the girl behind me was squinting, I was helping her by reading a few things that were on the menu that had the things she wanted: Coffee and Carmel. When I finished with my order, I waited patiently to pay. When asking if I could pay, he blatantly told me that I’d have to wait for the girl that took my order. See, I wouldn’t of seen a problem with that if he wasn’t so rude and his tone wasn’t so aggressive. Also, there were 2 other people waiting behind me to pay as well. He declined to help 3 people in line. Such good customer service –NOT.
Working in customer service or at any place requires people to be kind and courteous. If you can’t handle that, then you shouldn’t work at a place that requires

Ice Cream… ICE CREEEEEAAAAAAAAAM!!! :-P Service was exceptional and of course… the ice cream was downright yummy! Next time I have a craving for some delicious ice cream creations I’m heading to this location. Much easier to access than the one in Daly City.

Woohooo worthy of at least 4.5 stars.
Today I decided I HAD to try one their Caramel Churro Sundae’s before the cinema so we dropped by to get one for me and hubby to share. The server was great and told me it came with Vanilla Ice Cream or I could have another flavour if I wanted, how sweet? I was soooo tempted to go for my usual Cheesecake flavour but decided against it.
There was a slight wait but that was because the Churro’s had to be fresh to order. Hell I would rather wait 7 minutes (this is the time the server said they would take) than have old stale Churro’s. Big enough for 2 and for a very reasonable $ 4.99.
Ice Cream — Creamy and delicious.
Churro’s — Warm, Crispy and sooo sooo tasty.
Generously topped with Caramel sauce, Whipped Cream and a light dusting of Cinnamon Sugar = BLISS!!!
This store never fails to make me smile. Great Ice Cream and really nice friendly staff.
** Birthday Tip **
Join their email club and receive a coupon for BOGOF scoop on your Birthday as well as monthly BOGOF deals on the flavor of the month. Birthday coupons valid for 2 weeks. Monthly coupons valid 5 – 6 days.