Barnes & Noble

The Associates here are rude and lack customer service skills and are afraid to make their own decisions because they may get in trouble. I went to the DVD /​CD cashier to avoid the line at the main cashier since I was in a hurry. The items I had were ringing up higher than what was posted. I asked if she could ring my other items, but she said she couldn’t and had to wait for her supervisor. Her Supervisor came over and checked the item and said that the items were not supposed to be on sale yet until the next month and were mistakenly labeled. One of my items didn’t have a Sale tag and I was told if I wanted the Sale price it would need to have a tag on it. So I went to grab another one that had a tag, as apparently the one I happened to grab was tagless. I noticed that a lot of the tags were not sticking to the items and had fallen off and were laying on the floor of the display. When I got back a few seconds later, my cashier was helping another customer. I expressed my displeasure as I was in a hurry and she dismissed it and said I was giving her attitude. I asked for her to call her Supervisor over again and when she arrived the cashier wouldn’t let me speak and just kept talking over me. Her Supervisor didn’t stop her and supported her actions. I felt that I was not valued as a Customer and they didn’t even want to hear my point of view. The Supervisor just made a remark saying that I should be happy as I was getting the products on sale even though they weren’t supposed to be on sale. C’mon! If the products were labeled, by law they should honor that price. To top it all off, as my cashier was ringing me up I asked if she was adjusting the price and she assured me she was. I thought the total seemed high and sure enough when the transaction was done I looked at my receipt and the discount was not taken. Apparently, the cashier thought it would automatically adjust. She argued that the discount was applied and had to call her supervisor for confirmation again. I had to wait for the supervisor to come and correct the mistake and as a result I missed my appointment. Very disappointing.
I ended up returning an item that I bought a few days later. The Associate who helped me this time said their return policy is 14 days. I was returning the item within the time period. She couldn’t even count the days right, how sad. How I miss you Borders…

Called in to hold a certain book for me and they said no, i asked them how many were available they couldn’t answer due to policys, what a joke. Drove there and asked Thomas for assistance which he ignored me until I demanded assistance. In the middle of his assistance in locating my item which we couldnt find, Thomas leaves me to assist another customer. Wow, Thomas get your priorities straight you made me feel unimportant and clueless in locating my item that i was interested in, Barnes and Nobles who hired this guy. Afterwards after waiting in line, he told me to go back in because he thought i cut in line to begin with which I didn’t
1 star for Barnes and Noble customer service. I would mark a zero but its not possible. Even their online service sucks. They promised my shipped on 2 seperate dates and I still haven’t received my package, lost in transit. Plus online prices are different compared to store prices haha, rip off’s.
Barnes and Noble book stores are a dying breed in my town experiencing all these issues explains why. Anyways, Save your money, after shopping with Amazon Prime, Barnes and Noble is a for sure joke.

They don’t match their own online prices and they were playing stupid Adele on a loop. Never again.

WORST EXPERIENCE! CUSTOMER SERVICE IS TERRIBLE! I came to visit with family because they had a long layover at SFO and decided to hang out at this mall. We had lunch, shopped, etc. We decided to go to the children’s book section as I was with 3 small children, my niece and 2 nephews. The area was completely overtaken by other kids and even though my niece and nephew wanted to play there wasn’t enough toys to go around at the train set table so I decided to read them stories and play with them in a different corner. Finally I noticed some scrap paper, nothing fancy just recycled printer paper, and a tub of old crayons and dried up markers. I decided to use them to color with my niece and nephew quietly. I took exactly 5 pieces of paper. We colored for about 10 – 15 minutes diligently, and the other noisy kids who were making a mess eventually left. I cleaned up the mess even though employees were very close by witnessing the chaos of unchaperoned kids.
An employee then approaches our group of 4 adults and 3 children, (one being in a stroller) and very rudely asked us where we got the box of crayons and under what authorization did we receive to take them. I immediately raised my hand and said that I did because they were in plain sight and I was just enjoying my time with my family. She made my 5 year old nephew put the crayons back in the tub and took them from him mid color. I did not appreciate her rude tone as she continued to reprimand me saying the crayons are only for kids who attend the reading workshops.
THE AREA WAS CLEAN BECAUSE OF ME AND THE KIDS WERE HAPPY AND QUIET! WHY WOULD YOU WANT TO PISS OFF A HAPPY PAYING CUSTOMER! I immediately put back all the items I was planning on purchasing from this establishment! Shame on that woman who was working during the 1pm-​2pm window when I was there today (¹¹⁄₂₄) wearing a mustard yellow sweater. We weren’t damaging your already shitty crayons and were not stealing or damaging any other property. Please take a class on customer service, conflict mediation, and overall communication. I can’t understand why you ever got hired at Barnes & Noble for being so incredibly rude and unreasonable.

LOVE that this place still exists. Although they did run out of shopping bags and even though I bought a bunch of stuff they tried to sell me that darn recycling bag. Anyone who really knows me, knows I do not use recycled bags. I like NEW clean paper bags! Anyway, so many cute items with the star wars logo and toys! Darth Vader, storm trooper cups and things I would never get anywhere in the city for a good price. Star Wars is coming back and I can’t wait!!!

4 stars for finding a Vera Bradley iPad case on clearance for $ 10. Minus one star for the snarky clerk up front when I asked if the Vera Bradley was on sale. Before I even finished my sentence she interrupts me and said something. I say excuse me? She said its 9.50, I kept telling you this but you won’t listen. She goes on and said I’m the one who put that «Victorian thing» in clearance. Wtf? Thanks for the attitude.

Numerous times I’ve come to this location I always have the same great experience! All the employees are very cheerful and very importantly helpful! Not to mentioned it transcends to the Starbucks dept! Brooke was very helpful assisting my girlfriend find the «living your best life» section which brought us to many personal development books! You guys are awesome!

This negative is mostly about a very rude associate. Her name sounds like O’Farrell. I went to this store with my kids; an 8 year old high functioning boy on the spectrum and an 18 month old. I was holding my baby who’s starting to get cranky and my son grabbed something from the music section and placed it in a wrong shelf. This lady comes up with a stern loud voice saying «hey! hey! that does not belong there!» How do I tell about this to upper management? She was rude and unprofessional with her co workers too.

Thank God there is still a barnes and noble out here and with a coffee place too! books and coffee — -my kind of heaven:). This place is pretty clean, organize, inviting and the people so far seems happy to help.

Avoid this location!!! I was trying to look for some books and none of the employees were available; so I had to go to the cashier; then I witnessed two employees were arguing with a customer. End of story, I just walked out from this place. The employees were unprofessional and practiced poor customer service.

I started my search for Voltaire’s Candide on the Barnes Website. I narrowed my search down to 2 translations of the book, but one of them didn’t have an excerpt so I couldn’t decide which translation to purchase.
I called the store at Tanforan Mall (San Bruno) and I got to talk to a person right away. I waited about 1 minute. Alessandra introduced herself to me and she put me on hold for 30 seconds to get to a computer to search if the store had the books I needed.
I asked her how the delivery system worked if I ordered the book to the store versus ordering it directly online. She was very patient with me and explained in great detail both directions. She even offered me the Barnes membership which saves me on shipping.
I had the ISBN’s on both books so she patiently took them down from me and searched both books and described how some books have a prepaid only option. Alessandra took down my info and told me I would get an email in 3 – 5 days when my book arrives at the store. She was awesome! Thank you for the exemplary customer service.

I give the stars for the customer service. Each associate went out of their way to ask if I was looking for something or found what I was looking for. They were all very attentive. There are many places to sit here too. Missing a star because it didn’t have some of the books I needed and it was a hassle going up and down with the stroller.

Books. Magazines. Movies. Music.
The last of a fading place. One of the few places left to read and buy books to take home. Sure tablets and e-​readers exist but nothing compares to the weight of a book.
Parking is rough at times but it’s no big thing.

I’m a teacher who needed to come in and pick up a book I’m using in one of my classes. It was listed online as $ 19.99, but when I tried to buy it in the store, they wanted me to pay $ 29.99. They said that they can’t always price-​match their online inventory, which is absurd because everything at Barnes and Noble is already more expensive than at every other bookstore.
Then I asked if I could have the 25% educator’s discount that they advertised in the store, but since I teach at a community college and not K-​12, I’m ineligible. I don’t make that much money, and I’m paying out of pocket for my own classroom materials. Can’t you cut me a break?
Thanks, Barnes and Noble, for clearly not caring about your local educators.

This is the Barnes & Noble closest to the city. Usually I come here on weekends when I hit Target and do my weekly shopping at Tanforan. I mostly browse through the fiction section and see what new books they have. It’s a huge and organized store with fiction, mystery, sci fi and teens reads on the main level, along with their sale books, magazines, and the café. The lower level is where everything else is, including the kids section.
Recently I went to a Barnes & Noble to pick up some books. There was a full display of books that «everyone should read», including books that are widely taught in school. Since I’ve been interested in books that I never got a chance to read in school, I decided to pick up some books and to take a snapshot of the display. As I did so, however, an employee came over and told me no photography was allowed. At first, I thought he was joking, but upon realizing he was serious, asked why. The employee claimed it was store policy and that it was because the books were covered by copyright.
At the café, while a girl was poring over her books, just as she picked up her phone so that the phone was directly over the pages, another employee walked over to her and told her no photography was allowed. She wasn’t attempting to take pictures of the books, and the books were hers! I couldn’t believe what I was told and what I saw. It is as if Barnes & Noble has hired secret police to patrol the store in order to make sure no one is taking picture of any printed materials.
I think this copyright argument is specious. Barnes & Noble itself is not copyright holder, so it cannot take action. I actually don’t think this argument is all that compelling, really. B&N, as a private actor, certainly has the right to agree with a copyright holder that it will block photographs of their books or to decide, just as a private store, to block photography. Still, it appears the reason is somewhat misleading, and my later calls to B&N confirmed that they consider this a copyright issue.
On top of all this controversy there’s the issue with bums impersonating staff members to tell customers they cannot sit on the floor or take pictures of the store. It’s all been very annoying.

Don’t eat the cheesecake sold here! It tastes yucky and makes you sick!!!
My whole family got sick after sharing only a slice of the cheesecake sold in the café on Monday before it closed. I had diarrhea at 2am and my kid vomited afterward. My husband also got upset stomach!
Called store and talked to staff, asst. mgr Serena, and also store manager Meagan, all refused to take responsibility, saying sorry but nothing can do else!!! I couldn’t eat anything but water the whole day and that’s my birthday!!! I still have one blueberry slice left!
Will not come back and will only eat at the Cheesecake Factory!

One of the few remaining Barnes & Noble’s left! I wish there were more. This one is 2 stories. The entrance is the top story, then you can go down to the kids section etc.
The café has plenty of seating, and it’s a Starbucks just like all the other Barnes. There’s also lots of parking.
It’s right across a BJ’s so you can grab a brew after some nice reading :)

YAY!!! They still have book stores. I have not been to a B&N is ages since the 3 in my area shut down. It felt great to visit this store and brought back a lot of memories. It is a large store with 2 levels of heaven. I have to say though I have switched primarily to Kindle, nothing beats the smell of a new book.
I was here here on the 4^th and extra credit to them for staying open till 8. Spent many hours here browsing books and ended up buying several.

Seeing as how there’s no more Borders, it became clear that Barnes & Noble would be my only option for books (minus Amazon and such).
This Barnes & Noble is connected to Tanforan Mall, but you don’t really have to go through the mall to go here. There’s an entrance leading right outside to the side of the mall where Ulta is located. And parking is easy since it’s located at the mall where there’s a ton of parking spots everywhere.
Barnes & Noble isn’t a bad place to go for books. All their books are in specific sections and there’s even a café inside allowing you to sit there and read your book while eating or something. For those who are not able to take the escalator downstairs, there is an elevator located at the café. And bathrooms are located downstairs and towards the back on the right side.
Service is usually nice. Not much interaction besides the question «Did you find what you need?» unless you say no then the interaction will go longer. Cash register service is kind of slow. There could be a long line and usually there will only be 1 – 2 registers open which is a pain so just be patient.

Okay.
Maybe it’s just me.
Maybe I’m one of the few people who HATE reading on a Kindle or a tablet. Maybe I’m one of the few people who still like the smell of musty old books or freshly processed manuscripts.
I. Really. Love. Barnes&Noble.
I used to frequent the Borders by Stonestown Galleria in SF. When they closed it down, I went to the Barnes& Noble at Metro Mall in Colma. Then they closed that down and life almost ended for me.
BAAAAT then they brought one here, in Tanforan Mall, in San Bruno.
Yeah sure they basically advertise the Kindle in the front, but I always walk past that to go to the bookshelves. Find me at the graphic novels section or the mystery section!
Two floors of books, stationary, movies, music, etc. Worth coming here. They serve Starbucks here also (although I don’t think it’s as good as going to an actual Starbucks lol).
B&N 4 lyfe.