T-Mobile

They won’t help you. For the most part, these customer service employees don’t have the power to do anything useful because how of how rigid and weird their system is.
You’re out of luck if you need their help for anything. Try the online T-​Mobile customer support instead– they have a lot more freedom to get things done.

The worry for me always is once I start a relationship with a company, will they be able to sustain it with consistent professionalism?
My girls and I left AT&T after 17 years of using their service. I cannot stress how deep my rage and disappointment runs with that cell phone carrier. I think more than half of you reading know exactly why I left because you did too.
Silver lining? T-​mobile.
Black Friday deal on a Saturday night? i6 phones for all 3 of us girls. No contract.
NO CONTRACT.
I can leave whenever I want to go to any company I want.
My house is in an area that had terrible intermittent signal with AT&T. Not so with T-​Mobile!
FREE STREAMING for Netflix Hulu and Pandora (those are the ones I use from their long list) Hell yes! I am so burnt out on AT&T data overages for my younger daughters phone.
Insurance covers water damage.
I can upgrade my phone 3x a year. WooHoo!
While waiting for my turn to open my new account a thoughtful female employee (dark hair, glasses) kept giving me queue time updates and a bottle of water.
The manager, Michael, assisted me. He picked phone numbers I could easily remember (I am numerically dyslexic). He also set each of our phones up so all we had to do was set the thumb and alpha-​numeric password and we were ready to make and accept calls.
I appreciate flawless professionalism. It instills my confidence and trust. This is a common theme in my many, many years of Unilocaling.
T-​Mobile gets it right. I really appreciate that!
5 well deserved stars!

Im very satisfied with the customer service that my family and I received from Vladimir. His excellent customer service helped to convince my husband to switch from Verizon to T– Mobile and my husband had no intention on switching services because we had been with Verizon for 20 years. It was only going to be my daughters and I who were going to switch services. But Vladimir was very patient and knowledgeable. He answered all of our questions and explained everything in detail.

Vladimir roshets helped me out very much. He was very patient and helped me every step of the way. I came here many times and worked with different sales people in different locations. Vladimir is the only person who really listened to my needs and gave me a great deal on my purchase. I strongly recommend working with him!

Came into the store the other day very upset because of the tmobile across the street from the mall wasn’t very helpful. I was helped by Bianca who was very patient with me after I explained about what had happened. She was very knowledgeable and seemed like everyone cams to her for answers so I felt like I was in good hands. I was able to get everything that I wanted, I am definitely coming back to this store. Thanks again Bianca you definitely know how to treat a customer (:

Just got back from Tanforan mall and the T-​Mobile store close to the theatres. Spoke with Bianca (imagine Darlene from the television show «Roseanne» wearing glasses but with less customer service skills) and walked away unhappy.
I have been with T-​Mobile for years and just had to physically replace my phone because of damage. I wanted to get a nano sim that would fit the new phone and just continue on with my $ 70/​month account. She wanted to charge me full retail for the sim — $ 15. The T-​Mobile site only charges $ 9.99 and right now they have it on special for $.99. She wouldn’t discount the price claiming she couldn’t override the cost, yet right before she spoke with me she told two woman she would «give them a discount on their phones and service» and right beside her Vlad was telling a man he would give him a «$ 40 discount». WTH.
Even recently I switched my phone out with AT&T and when I stopped by their store to do the same thing they GAVE me the sim and even put it in my device to verify everything worked ok. That is customer service.
Honestly she should be putting lettuce on the hamburgers in the production line at the Five Guys burger place next door.

I came in because my Sony phone went to the crapshoot after 2 years. The store manager helped me through the process of making sure I didn’t have to pay off the remaining balance on my phone since I was financing it. He then let Vlad take over and helped pick out whatever phone would work best with my needs. They were super helpful and made the process east and painless. Thanks Tanforan T-​mobile! Highly recommend these guys if you have any issues or need a new phone.

Vladimir Roshets was really helpful and went above and beyond to satisfy our cellular needs ! He was very patient and continued to help us as we gathered our information. We had a very good experience and ate very thankful.

Vladimir was such a great help. Very professional and courteous! This store seems very calm compared to every other phone store… and switching from sprint to tmobile was great. Vladimir took care of paying off my old phone and made the switch over very. very easy. Thanks Vladimir!

Extremely happy with the service and in depth process of billing and step by step walkthrough by Vlad and Yesa. They were the best in helping us find the appropriate phone and service plan for us. They did not try to Upsell us. Vlad specially gave me his honest opinion about the phones we bought and what he would recommend. The best part there is no upselling here and they treat you like real customers professionally. Im glad I switched from ATT to T-​mobile. He also gave me a good deal on the accessories. Im really glad we stopped by this place and to Vlad — You are one of the finest customer representative i have seen. Keep up the good work and honesty. Order from the store experience has been much improved than being done online.

Top notch customer service, knowledge and patient.
From Vlad and to store manager, if you have any questions on plans, phones, tablets and/​or switching carriers, be sure to stop by the retail store right across from the theater!

ok– I have now been on the phone with T-​mobile 6 times and waited in their store for 2 hours to transfer our numbers over. My kid wanted unlimited data and we thought well lets try tmobile– HUGE mistake. It turns out that our phones were locked, so Tmobile wanted $ 99 to unlock them. In addition, the data plan we were on was not so bad-​usually $ 110/​month for 3 phone with unlimited phone, txt and 3G of data. Long story short, transferring over is a major problem.

I am looking for prepaid phone card that goes beyond 30 days for my oversea relatives but there is none in the market. T-​mobile offer no contract so I went to try with them in SF 9^th Avenue store assume all store policy is alike, but NO I have a hard time with them to understand what I needs they just told me you have to take the 30 days prepaid card. So thankful I went back to Baltazar R in Tanforan not only he remember I was asking about that before a week ago, he solved my problem professionally and with patience about all the extra data plan that I needs for different future days, to save me money.
This is what you call great customer service, go find Baltazar he is great???

Going to this Kiosk was a HUGE mistake. I did not know there was another tmobile inside the mall or else I would’ve gone there instead. Apparently, workers there do not know what they are doing, all they seem to care about is getting money. They literally messed up our phones, they left us phone less for a week. I really regret switching from AT&T to Tmobile the service is horrible! I will switch back to Att as soon as possible because AT&T provides better service to their customers. I definitely do not recommend going to the tanforan tmobile kiosk. If possible stay away from it!!! If I could I wouldn’t give this any stars but sadly I had to…

Mike was the best sales rep. He still helps me trouble shoot when I need help, He is always nice and knowledgeable.

Ive been a T-​mobile customer for 4 years. Recently, I made a switch to Sprint. The transition to port a phone number has been tedious at best. Do not have Ally at Tanforan assist you! Ally isn’t a good salesperson, listening or following directions.
I had a temporary phone number with Sprint because of a porting problem caused by prematurely canceling my T-​mobile line (Boo on Best Buys).
I asked Ally to make an inquiry what was involved, if any charges I would incur for re-​activating, porting my old T-​mobile number to Sprint. She calls, without my consent, activates the old phone number. She then explains I would have to pay $ 200 for an early termination fee, once Sprint picks up my number! I told her to reverse the change I hadn’t authorized; she refused to talk with T-​mobile customer support claiming she cannot close accounts?! BS! Ally, you made a costly mistake. You should correct it and/​or be re-​trained as an Authorized T-​mobile sales representative.
Ally made herself busy so I got her name and store number from one of her coworkers to be reported to T-​mobile.
Choose a different representative or try a different store.

Thomas is an excellent sales clerk. He helped me with my sim card problem.

For the past 8 years, my family and I have been loyal customers of T-​Mobile. I’ve gone through many a phone throughout my experience here, including 2 sidekicks.
The Tanforan T-​Mobile has never been my favorite. I’ve been researching on getting a new phone for the past 3 days because my contract has been up and I finally saved up for a new phone. I went to the T-​Mobile in Tanfo since its so close to home and my first two experiences was not that bad. However, today was a different story. With the full intent of buying my phone today (I even brought the money with me), I went with my parents to this store to talk to an associate about the phone. Then a sales associate, I believe his name was Thomas, asked us if we needed help. First, let me say, if YOU are working in customer service you should have some sort of manners or etiquette. If you don’t, don’t bother working with people– go find a job where you have no interaction with people whatsoever.
My mom asked Thomas about upgrading the phone and his response after her question (although I admit was a little vague) was «what do you want?» Ok, that’s alright you didn’t understand, but there is a NICER way of saying it. Not «what do you want?» You could have even said «pardon me or excuse me, I don’t understand the question.» I gave him the benefit of the doubt since maybe he didn’t mean to be rude. Then we sat down at a kiosk to talk about prices. We had previously gone downstairs at Best Buy Mobile to ask about the phone where the salesperson told us it would be $ 150 — but because we are on the value plan, the people at best buy could not process the transaction. When my dad asked about the difference between the prices, the first thing Thomas said was «NO ONE is selling this phone for $ 150.» Which my dad replied «they are downstairs.» Still, Thomas refused to believe that they were selling it… Excuse me, but if we were just downstairs, don’t you think we would remember the price? My parents don’t even look that old for you to confuse them as being senile. Regardless, we understood that we would not be getting the $ 150 price, but my dad just wanted him to explain it one time so that it was understood why we were paying the price that we were paying. Throughout his whole speech, all I heard was attitude and all I could see was the irritant in his eyes. When he was finished my parents said «oh okay» and his response again was «So what? Are you gonna buy it?» … No, not after that rude encounter.
Honestly, the past two days with previous associates, I had no problem… but with this guy, I refuse ABSOLUTELY refuse to give him my money. I don’t feel like he deserves to even work at this store because besides his grumpy ass it seemed like the other sales associates were really nice. I just can’t get myself to give this place any more than ONE star because of this guy.
In the end, I went to the T-​Mobile in San Mateo next to Whole Foods to spend my money. WAAAAAY better service. There is only one guy working there but he is nicer and a lot more helpful.

Wow, including mine, reviews are five in five for this place. Five stars in all five reviews that is. I was killing time while my car was being serviced yesterday so I walked over to Tanforan when I remember that hot new phone that I’ve been lusting after lately. Checked the mall board and was happy to discover that there was a T-​Mobile store in here.
Popped in with just the intent to kill some time, but they had exactly what I wanted (the T-​Mobile website only had the white version and I wanted black/​titanium) and the person who helped me, Helen S., was so great that it was an easy decision. She was super helpful and found me a way to get the phone I wanted, get more services, add phone insurance (first time ever for me, but this is a nice phone!), and still save some money at the same time. Phone insurance… LOL…what a concept! Wish I had that a few years ago the time I drowned a new phone less than a week old during a romantic moment in the waves when I met a girl on the beach during a drunken bonfire party. Those were the days. Anyway…
Samsung Galaxy S II with a 4.52″ screen and 4G… I’m not much of a techie, but this thing is slick!!! A nice early x’mas present to myself in a not so nice year. Looking forward to 2012. Goodbye lousy 2011… don’t let the door hit your arse on the way out.

The wired headset that came with my new phone prematurely bit the dust recently, and I knew I would have to break down and get a new bluetooth. It was either that or risk not talking «hands-​free» because face it, I can’t resist taking care of my phone calls on the road. At least I’m honest! And that talking-​on-​the-​phone-​while-​driving ticket is expensive!
Against my better judgment, I tried a kiosk at Stonestown, but the guy not only didn’t know anything about my phone, he couldn’t tell me a thing about the bluetooths he was selling. I was headed to San Bruno anyway, and thankfully they have a full T-​Mobile store, not just a kiosk.
It was a Sunday night, and Mena and her co-​worker stayed open 30 extra minutes to get my new bluetooth charged and synced to my phone. They were awesome! Mena even made sure that it had the features I wanted before I took the plunge, and she knew her way around my phone! Three taps and she was syncing it! Generally, I always get great service from T-​Mobile, whether it’s on the phone or in the store. Somehow, T-​Mobile finds the good people and hires them!