Firestone Complete Auto Care

From my experience this shop has great customer service. I brought my 2014 vehicle in for an oil change. I was in n out in no less than an hour. I did book an appointment ahead of time. Ken and Carlos have great customer service. People understand that this is a professional shop, so give it some time for the job to be done RIGHT! I will be back.

Gave great service to me. Place was very busy so they quoted me an hour. They were done in 40 minutes so I’m pretty happy. 2^nd time coming here and they have made a good impression both times.

I’m not knocking the store or franchise, but I purchased a lifetime warranty on my Tacoma and Honda. I had to take it back my tacoma two times because the alignment was not correct first time the truck was aligned it veered to the right the second time it was aligned the steering wheel was not set straight and had a slight pull to the right unfortunately I had to take it to another Firestone in another city

I used to love the service here, but the past few times I have come or called to ask about a simple oil change, they simply say it’s too late today & walk away or say they are booked months in advance with appointments, which I highly doubt, then suggest another location & hang up. This time, they told me they are closed, but I’m sitting outside the building while they are still very obviously open. Has management changed? This is ridiculously substandard customer service. I used to come here all of the time & was never treated like an imposition. If they were busy, I was offered appointments. Simple solution. This place has some serious customer & employee relations issues. Management needs to step up & address this ASAP…

Came to drop off a car once. Second time I thought I made an appointment here. Realized it was in Redlands. They were nice enough to call and hold my spot. Today I needed another car inspection to use for Über. Walked in and was greater and told to have a seat, would be 5 to 10 minutes. And asked if I had an appointment. Was a bit worried I must admit. Thankfully they were finished with my car in about an hour. Very friendly afterwards and I left a happy customer.

Took my car there for an overheating problem. Firestone replaced ECM/​CatalyticConverter. After two months of taking it back and Forth for the same problems 2300 $ later I have a blown head gasket and possible engine failure. They did offer to tow it to another mechanic at the end. That made all the difference in my experience. Great people but obviously not skilled.

I made an appointment online to take advantage of the lifetime alignment on truck that I paid for last time my truck was at firestone for service. The firestone I usually go to had closed it’s doors since the last time I was there, so I made an appointment as t this firestone for the alignment. my appointment was at 9 am, and they pulled the teuck right in, aligned it, and had me back out the door ready to go by 9:45 am. I dealt with Ken, and he was outstanding. I’ll definetly be taking my truck back to this location for any future work. They are all awesome, the place is clean, and the staff is awesome.

We’ve been coming to this Firestone for nearly 10 years and having several cars serviced here. They’ve always been honest in their recommendations and repairs needed. Their pricing is very fair and competitive with other repair shops. I highly recommend this location and want to say a BIG ‘Thank You’ Dan and Tina for always taking care of us!

I brought here for the first time my 2013 Toyota Prius and the service is very good, the place is very clean, the stuff are nice and there is the waiting area with TV and coffee machine and all this for only $ 20.

Came in and the manager Tina was super helpful! I’ll definitely be coming back for more work on my car and referring customers! Thank you for going out of your way to help me! The service was pretty quick and they have decent coffee.

We go here for all our services for our ford ranger and Kia sorento. Usually I call ahead of time and schedule an appointment if I want to make sure my day runs well. And if it takes a while, I have someone follow me so we can just drop it off. I trust them completely and never had a problem. There was even times that they cut me a deal for certain circumstances when in all reality, they could have charged me full price. Chris is awesome! He always helps out and explains to me in detail what they did and what they suggests needs done. I think they do have excellent customer service and complete the work in a timely manner. I have talked to Corey on the phone too and he is really nice and helpful just by talking to me over the phone. It’s a car shop so if you just show up without an appointment, expect a wait like any other place.

Excellent service and I had absolutely no problems. The man cut us a good deal and we got four brand new tires for $ 300 plus I expected a wait. I wasn’t bummed out about the wait.
It’s a constantly crowded business so I had to wait just like anyone else.
Thanks for the good service and awesome deal.

I walked out to find my left rear tire low on air as there was a nail. It was 15 minutes to closing and I called and spoke with Tina. I was told that if I can be there quickly that they will wait. I got there at 6:00pm (Closing) and I was driving away with a fixed tire at 6:15pm…
Thank You Firestone…

I needed some tires before heading back home from the WRLL tourney and came here for the good deal I found from Firestone online and it was near where I was headed. I hope no one ever comes here for anything though. To preface, I did all necessary maintnance before this trip besides the tires. I am waiting for my car, which took 2 hours just for tires, and notice a puddle on the ground and my gf said something was dripping from the center of the car. I could not go in and look since it was in the work area. I wonder aloud if its oil and the worker quickly says it could be washer fluid they filled up (which, guess what, was bone dry when I left just like when I got there). A bit earlier they told me my oil was low. I don’t know how since I had checked it since being in SoCal a few days before. My car has sat overnight at the hotel and at the little league complex for hours on end with out a drop of oil looking. There would have been a puddle of some sort. Since filling it I have not lost another drop. It just seems really fishy. To cap it off they did not clean the grease off my tires from the installation. They did some other weird things, like mark down my check engine light on the work order they give when complete, but didn’t bring it to my attention (I knew it was there and it is not a real problem). They also had my battery as being secure, but when I went to fill the oil, it was missing a tie down. In the end they only told me about what work they could have down themselve to make an extra 140 bucks. One item was the stupid your air filter is dirty. Guess what, it’s supposed to be. In the end I think this place is a scam. But you make your own judgements.