Broadstone Serrano Apartments

These reviews crack me up. I’ve lived here 2 years n have virtually no complaints. you do not share any walls with your neighbors in the bedroom which is a big plus. it’s usually very quiet. maintenance will show up sometimes takes a day or 2. staff has always been great. never had a problem with any additional fees. just pay your rent on time and you will have no problem. I have checked at ALL other apartments in the area and the rent at Broadstone is comparable to the average rent in the area. no roaches, just ants in the summer, which is why I’m giving them 4 stars instead of 5

This is an Very Nice place to live. The Office Staff treat you like family and will work with you when you have payment issues! All three of them are AWESOME!
The Maintenance Staff are on top of keeping the complex clean and make sure your repair work orders are fixed in a timely manner.
If there is a sub-​standard review for Broadstone Serrano then the person must be an Evictee and didn’t hold true on their end of the arrangement. if one was even made. They go out of their way to help and assist their tenants.
Thank you Broadstone Serrano for your Commitment to Excellence!
Blessings,
Lori Giessinger

I’ve been living here for 12 months, Jessica is the only one in the leasing office that always has a welcoming attitude all the other office staff is nice to you until you sign your lease then they treat you like you owe them something whenever you need to work order done they always have a sarcastic attitude, very unprofessional! I’ve never been so happy to move, when we first moved in there was a musty muggy cat piss smell from the half ass carpet cleaning, mind you it was still wet! Not even a month later black stains started to appear all over! We requested new carpet or at least a cleaning never happened! There are constantly people smoking weed outside, you can smell the weed/​cigarette smoke throught the air conditioner, dryer and dishwasher! It’s horrible! People make drug deals day and night, blast music, parents let their kids throw balls at your cars, rip and run through the complex at 11pm on bikes and scooters yelling and screaming, if you plan on living here get a 2 bathroom maintenance takes days to come fix any issues including «emergencies» like when our upstairs neighbors bathroom was flooding our unit! We pay $ 1200 a month not worth it at all!!! In the summer time they have horrible ant infestation. One thing positive I can say is I’ve never seen a roach here. Sorry for rant just a fair warning don’t move here! Good luck to anyone who recently signed a lease!!!

They’ll quote you a rent that you can afford, but on move-​in day they tell you that that rent is only for the first year and that it’ll cost over $ 100 extra each month after that. They quoted me an even lower rent than they meant to and when they found out they charged me back pay of several hundred dollars. The apartment was not clean when I moved in… I could tell the previous tenants were smokers and owned a dog because of the foul odor. The carpet was not properly cleaned. It smells like urine and my feet get sticky if I walk barefoot. There are cigarette burns in the carpet and holes in the floor beneath the carpet. Drawers in the bathroom were freshly painted… to bad they didn’t remove the wads of hair from in there first though… same thing for the shower. The sink clogged and I removed the nastiest wad of hair. The electric oven is from the 80’s and takes too long to heat up. The screens are a luxury and so are windows that can latch… luckily I’m on the second floor. Parking is terrible in areas… 5 extra spaces for 12 apartments? Never received a clicker for the gate. I find my mailbox wide open on occasion. There are several noisy residents in my area. Don’t walk through the grass or risk stepping in dog crap. Toilets are made for toddlers. With the toilet seat down you’ll still make contact with the rim of the bowl. Be prepared to flush two or three times. Water pressure is okay though… as long as none of your neighbors are brushing their teeth. Don’t be late paying rent at all or kiss an extra $ 75 down the drain. They charge a flat fee for water just so they can water the sidewalks and parking lots. On the plus side, I haven’t seen an cockroaches… only ants. A couple spiders too, including a black widow. For this rent, you can find a nice two bedroom house in a similar neighborhood. The maintenance and security guys here are cool, but they have their work cut out for them. Well, that’s enough of a rant.

I lived there twice and would never go back!!! They charged $ 1100 when I went mo to mo for a 1 bedroom apt! The maintenance sucked and would never come on time only to leave you hanging all day!!! I had neighbors with issues domestic violence causing glass to be shattered near my vehicle another time egg yolk all over my car! Then the neighbor on the other side nice but a tweeker and always asking for aluminum foil hmmm! Then when I went to leave this ghetto fabulous community the gangster leasing «staff» charged me $ 300 for cleaning fees! I had spent 6 hrs. Cleaning this raggedy 1 bedroom whole in the wall with dookey colored new paint! No thank you, plus the walls are paper thin and you can hear the neighbors humping all nite like wild animals!!! Not good for the working class or students, perhaps for those on public assistance!!! Just sayin!!! Again, I would never go back, save your money and sanity friend! They offer swimming, tennis, and a gym, but it is all a façade of ghetto fubulouso, yuck!!! I recommend SUNRISE APTS ON NORTH PARK BLVD!!! Professional staff and multicultural too, not just one race to represent! CLEAN AND SAFE COMMUNITY, my niece just moved there!!! They have a lot of rules there and they enforce them, not like the ghetto men prison «like» BROADSTONE AND SERRANO ON COLLEGE!!! Don’t do it unless you fit the above criteria!!’ I was traumatized living there, so I will get the word out for the sake of saving someone else!!!’

Best Apartments EVER!
I’ve been living here for almost a year now, and i enjoyed every bit of it so far
and the leasing office ladies are nicest people in the world
they all work very hard
LaNay (the manager), if u need anything, she will be the one, and btw she’s hilarious when she gets comfortable with u.
Jessica (Assistant manager), sometimes she might be little bit bitchy or stubborn, but she’s cool
Jannet (Leasing specialist), she is the open heart for this place, i feel i could talk to her about anything at anytime. she’s basically the one u could count on most of the times.
and not to forget about the best of all (the maintenance guys) Ben & Effrain and Alfredo.
This place is so awesome, and i think it got the best spot, cuz it’s just few steps from CSUSB and honestly few steps from anything, like gas, KFC, Carls’jrs, Ralph’s, McDonald, ihop, and Starbucks.
if u wanna feel just like home, come and check out these apartments
u would never regret it in ur life ;)
now, i could really say this is my 2^nd home *_^

If I could give zero stars, I would. The apartments are not decent, the rent fee is already outrageous considering the area it is located in. On top of that for some reason or another regardless of how responsible you are in paying your rent on time, in their books you ALWAYS owe them. They had a drop off box where you could pay your rent after hours on the 3^rd of every month since the contract states that rent is not late as long as it is payed by end of day on the 3^rd day of the month. We’ll regardless of contract they decided to eliminate the drop off box which now put tenants at dropping off rent checks through door cracks of the office since many of us work beyond office hours. Nothing was said about not dropping off payments in this form, since contract does state that payments are not late until 8:30 am on the 4^th day of the month. They suddenly decide to charge the $ 50 late fee for any tenant that drops off after hours. Not only that since they decide rent is now late, rent can not be payed in the form of a check, it must be payed in the form of a money order and include the extra $ 50 late fee because they up and decided without notification that rent will now be late if dropped off after hours. They will find any way possible to screw you for your money. I am ecstatic that my lease is up in 2 months and I will finally be able to escape this immoral group of people. DO NOT RENT HERE!!! You can rent a more beautiful 2 bedroom apartment in the city or Rancho for the same price. Honestly, regardless of the area renting elsewhere would be more beneficial period because it is infuriating when you get the call that they are robbing you of an extra $ 50 simply because they feel like it, regardless of you being responsible by paying your rent on time or not. I hope that this review has helped at least one person and spared them a horrible experience with this place and these people. Also once you move out they will do all they can to keep your security deposit and even if you are due back a partial security deposit (because they will NEVER return your security deposit in full regardless of how good your apartment looks when your turn it in after your lease) it will take them months to return your partial security deposit and if you call them to find out where it is they will continually give you the run around. The corporation as a whole is insensitive to the tenants they do not follow tenant laws and are just shady period.

The apartments themselves are quite decent. Because it is located in San Bernardino, you get more for your money than at apartments located closer to Los Angeles. However, rest assured the staff in the management office will lie, cheat, and steal to keep as much of your security deposit as possible. A nasty lot of thieves who do not follow landlord-​tenant laws.