Ralph’s

I had a great experience at this Ralph’s compared to other Ralph’s. One of the employees, Matthew, helped me find everything I needed included cereal which is on aisle 5. Thanks Matthew!

The deli is always out of turkey and French bread sandwiches! They only have ham, it sucks and they need to make more of the turkey sandwiches for 7.99!

I’ve never had a bad experience here. The people are nice. Produce is great. The prices can be a little high but I’d pay more to get good service and good produce. Plus, I lost my bank card here and they found it for me.

Staff is disrespectful and unprofessional. The cashier looked bored to death as he threw each of my items he scanned. There was a lady with short blond hair who was very kind and came over to greet me and my kids. This ghetto guy came to help bag groceries then left when lady left. The other two guys started bad mouthing the guy who left. It was super unpleasant to hear their work drama in front of my kids. The kids they have working there are ghetto and don’t really care if they are working or not. Will never go again. I will stick with Staters.

Best place for produce in the csusb area. There isn’t a huge selection on veggies, but the fruit is never bad. All of their produce is fresh! Cashiers and people on the floor are always so nice. I wish I knew his name, but he is always so friendly and makes jokes while checking out.

Bakery is very disappointing, wanted bright colors for my daughters cake but was done horribly wrong. The ones on displayed looked way better than the one I had custom made.

Horrible service. I spent over $ 100 and because I forgot my card, the manager, and the cashier, would not give me the savings right away. Even though I explained that it has been over a month and Ralphs has not registered my card. They could have easily scanned a card and leave me with a warning. Unbelievable. What complete inconvenience to have to come back for my savings. I will not be shopping here for my big purchases again. Lame.

They don’t even deserve a star, this place sucks. I rather drive to Redlands so I could have a better shopping experience. Actually I RATHER GO TO WALMART then here and I don’t even like going to Walmart, but since its the closest grocery store, I deal. Where do I start? First, in the produce aisles, no ones greet you they just glare at you. I do however have to say this, all the young people working there are sweet, nice, and helpful. Ralphs, for the quality, its expensive and have you seen the meat aisle? Hardly any options. Here ‘s the best part, the cashiers (a few of them) are the rudest people in the world. So I went to pay for flowers that are in little pots, under each pot was a plastic tray. I didn’t know that it was 59cent each. I said to the cashier (Mark) could I keep those, instead of being POLITE person and telling me its 59 cents, he just shove it up to my face with the price sticker. I was so shocked by how rude he is that I REFUSE to go to his aisle to pay even til this day. Another time, I think her name is Jennifer, I went to pay and she didn’t acknowledge me at all and just glare at me. To top everything of, she threw all my grocery into my reusable bag. I can’t stand these people, seriously you’re in customer service. I know people have bad days, but this is not the first time these people were rude to me, but those two examples were the ones that stuck to me. I dread going to this Ralphs and I avoid it at all cost unless I really have to.

I am a semi-​mild couponer in San Bernardino and came across this AWESOME deal that Ralph’s had going. Now, I live on the other side of town on the border of Highland near the old air force base. I drove ALL the way up there hoping to find the same nice service that I had 10 years before when I lived on the other side of town. NOPE! Before shopping at this store I familiarized myself with the company coupon policy (which states that each store has the right to place limits as they see fit), but what I walked into was beyond me.
First off, I would think that the idea of a huge sale is to move products off the shelves, as well as bring in the customers and hope that they spend more money on additional products while shopping. NOT AT THIS STORE! Apparently, they don’t know how to order a large enough supply to supplement the impending sale. I was trying to do 2 transactions… not 10 or 20, just 2 and that was not allowed! Furthermore, I obey the laws of couponing… I don’t photo copy, purchase, trade or misuse coupons, and follow all the rules written on them to the best of my ability; however, this store does not allow you to use more than 3 of the same face value coupons for the same items. Meaning if I pick up 5 bottles of laundry detergent, and I have 3 coupons clipped from the newspapers (that I clipped myself) and 2 from the Internet, I cannot use them all… Even though it’s clear that they are not duplicated. On top of it all… I found out that they don’t allow you to «roll» your deals. That means when you make certain purchases, sometimes a strip of paper called a Catalina will print out and give you $ 1, $ 2, or $ 5 off your next shopping order. To «roll» this means that you make one transaction, the Catalina prints, and you do another transaction to use the Catalina and do it again. This is huge for those trying to save money. The sad thing about it is I called the other Ralph’s in Rialto and they didn’t have any such rules. The manager and employees kept trying to tell me that it was a company policy, but corporate said no, but the store has the right to make those additional rules. PLUS, while I was shopping I saw another couple couponing the huge sale with 2 baskets FULL of promotional products. When they checked out, they walked out with ALL of it… I walked out with some! Maybe I look like someone who would try to rip off the store, or maybe they just know the other couple really well. Either way, I will never shop at this store again!
Last but not least, the first day I went the cashier was sooo sweet and nice while trying to explain the rules, and I appreciated it, even though the rules upset me so terribly. The manager was kind about it too, but in a more short and to the point manner, which didn’t bother me too much. I went back the next day as their rules indicated I needed to do, hoping to have a better experience and give it a fair chance, and so that I could finish what I was trying to do the first day, and on my second trip the cashier I had did me in! Although she wasn’t incredibly rude, how she said things to me indicated a snobby *b* tone. She rolled her eyes about everything and her expressions indicated that I was an inconvenience. Check it out lady… it’s not WHAT you say, it’s HOW you say it. So I told her, next time I’ll just take their ad to Wal-​Mart and Target for a price match, and Target is better anyways! She got offended and said they don’t have the coupons they do! Well, at least I CAN use my coupons and MORE everywhere else! So good riddens Ralph’s on University. I hope that many more people learning to coupon to save a few dollars read this and think twice before trying to visit the worst store in the IE.

Did not like this store, or the (I think) manager in it. We stopped on the way to Vegas to pick up some road trip food. I had a Ralph’s card, but apparently the number I thought was associated with it was wrong. Since we had two screaming and restless toddlers with us, I asked her if she could just give us a card to use. She said no. I asked for a new application — and she was like «That’s the right answer» and handed me one. She practically insisted that I fill the darn form out and then and there. I told her we didn’t live around here and were just passing through town. She finally, FINALLY conceded that I didn’t have to fill the darn thing out…
Here’s my thought. I’m sure she has a job to do and was following some sort of protocol. But you can do that to the detriment of providing good customer service. Good service is giving us the discount and letting us get outta there — not demanding that it be finished up on the spot when you see two (literally) screaming kids itching to get out of the store. She already gave me the discount. We were already bagged up. Just save it. Let me take it with me. She eventually did, but it was seriously and obviously without wanting to. Customer service is about meeting your customers needs and making them want to come back. I don’t want to come back. Ever.
Now lady, go talk with your bagger about your upcoming wedding and what kind of dress you will be wearing some more. I wonder if that’s protocol? Does Ralph’s want you to greet and speak to your customers, only enforcing rules and causing them grief, or are they totally stoked on you yapping it up with your co-​workers about personal plans instead of engaging with your customers. Hmmmm.

I’ma help this Raplhs out a bit and up its rating.
Sure it is in a not so nice area and the store is old but the service and selection is great!
In fact, we stop by this one alot if we need to go somewhere in San Bernadino.
They always have the best managers specials, its never that full, so far I have yet to go to a Ralphs that I didn’t like, not as fancys as Whole Foods, but also not as gutter as Walmart.

I live pretty close to this grocery store, and I really wish it was a Stater Bros instead. Ever since this store became a Ralphs (it started off as a «Hughes» grocery store) the grocery selection has been dodgy. What I mean by that is their primary provider is Kroger Foods, who make everything from «Is this really bacon?!» type meats to «Oatmeal is already not very tasty, how do you get this wrong!»
The prices are too high for many of their items, ESPECIALLY the coffee! Goodness.
There is a Stater Bros location less than three miles from this Ralphs location, and I would advise anyone looking to pay a reasonable price for groceries and quality foods to visit the Stater Bros instead.

I used to go to Ralphs a lot before I moved to Corona. But its amazing that the dominant market chain here is Stater Bros. But if you get lucky driving through either Eastvale or up Green River, there are the only 2 Ralph’s locations in Corona!
They have great sales for those residents living close to their locations. So I try to make trips to Rallph’s for those awesome can’t be beat sales!

Solid store but since its old and not a great neighborhood its kinda trashy.
All the checkers are helpful and nice. Product selection is slightly limited, because its a smaller store. Only other complaint is the rampant solicitors outside, consistently. Other than that they do the best with what they can.

overpriced products and the people at the register aren’t friendly.

This place is absolutely terrible… JUST PUT MORE PEOPLE ON REGISTER… no matter when I am here, it takes forever… It’s the closest grocery store to my house, though, so sometimes it’s my only choice.
Ralphs as a chain isn’t like this, this is an isolated failure… because there was a really good one by my old place.

If there was a zero star option, I would select it, this Ralphs is THE ABSOLUTE worst Ralphs grocery store I have shopped at! Like the pp I drive further to other grocery stores to avoid this dump! The cashiers are awful, unfriendly, and rude. I honestly have a theory that this must be the punishment store for Ralphs employees where they send all of the screw up employees. If you plan on using a coupon, they will roll their eyes or huff and puff when you hand them over. Their prices are outrageous in comparison to other grocery stores. A lot of their sales are a joke, for example recently they ran a buy one get one free special on an item I regularly buy. I went to the store only to discover they had raised the price of that item that week to be exactly double of what the normal price is… so really no sale price. They are often out of their sale items and are awful about restocking items. They don’t have a meat counter like other Ralphs grocery stores, leaving a very limited selection. Another peeve of mine with this store is they close one of the entrances to the store at about 6 o’clock in the evening which they say is for security reasons, yet the «security guard» is in the store bs’ing with one of the cashiers every time I have been in at night. You’d think if they were so concerned with security that the security guard would actually be doing their job. I pray that a new store pops up in this area soon and runs Ralphs out of business.

I live 1 mile from this place and will gladly drive the 10 miles north to go to staters. This place is horrible!!! When ever I am pressed for time I will stop by hoping for some positive change but, it never happens. Never eat the fried chicken in the deli!!! (It still had blood around the bones, nasty)
The service is horrible from the ladies !!! They have this one cashier who is an old lady and she has to be drinking on her breaks. The ONLY thing I like about this place are the dude cashiers The black guy is awesome, professional and speedy, they need to promote him, They have this other older gentleman too, he is less friendly but he is quick and too the point which is always appreciated. If you do have to go here for whatever reason look for male cashier when you decide to check out and stay away from the ladies, not only will you save time, you wont have to hear them talk about to the baggers about what there doing after work