Volkswagen of Alamo Heights

I don’t know if 11 days to replace a water pump is excessive but that is how long it took. Make sure you have alternative means of transportation when using their services.

Came here to buy a replacement side view mirror for my car after a deer ran into my car. This was the only VW dealership in SA that had it in stock. I forgot the name of the gentleman at the parts counter, but he was courteous and friendly. Ended up chatting for a little bit before I checked out. This dealership was also clean, including clean bathrooms.
Parts does close early (5pm, North Park VW is 7pm). Like all VW dealerships, it’s a little tricky getting here, as it’s off a frontage road. This location is the furthest drive for me, but the prices are good and the service is good as well.

Not impressed. Called to schedule an appointment for reservice because another dealership that I had taken my Volkswagen see you forgot to add an update to the software for my car, not allowing me to use cruise control. When I called to schedule the appointment the representative did not tell me that my car was in a drop off status, meaning that I would leave my car there and they may not get to it the same day. From my understanding this update only took a few minutes.

Came here after bad service at the other VW place. Chuck was honest and upfront with everything when the vehicle was ready he explained everything and gave me answers that I had been asking the other dealership which they couldn’t answer. They found issues the other place said they fixed but didn’t and gave me notes on that so I can dispute the charges with the other place.
A++ at the VW service dept. and less expensive than the other one too.
Very happy with Chuck and the entire Alamo Heights VW crew it out of my way but will be taking it there in the future for sure.
PS they didn’t steal anything like they had at the other place which I was never fully reimbursed.

I hate to write such a negative review, but in this instance it’s more than warranted. So, i have a VW (my third) and it’s out of warranty and it has some repairs that need to be made. i know that this is normal and so i was prepared for it being costly.
1) the first problem i encountered was the the service person, Abel, seemed newish, but i was in a hurry and knew the repairs that i was going to approve. This was apparently misconstrued as my being «upset.» I don’t generally chit chat much and apparently this threw his worldview into conflict. meh, sorry?
2) I’m busy and am generally in meetings with clients throughout the day. Abel apparently unsuccessfully tried to call, yet left no voicemail. I was told the car could be ready that day. The work was not done that day because i didn’t answer my phone even though the work had already been approved. i wasn’t told it would not be ready so i could make arrangements. In fact, i had to call, find out they had already closed and then try to make arrangements. When i tried calling, Abel had apparently gone home (lies), the guy on the phones (reportedly a supervisor named Esteban) twice transferred me to blackhole voicemails belonging to no one. The third try, he just picked up the phone and hung up. SMH. Fourth try, i ask for his name, (esteban), then ask for a supervisor, «i am a supervisor,» me: «your supervisor», him: «not here today,» me: «anyone but you,» him: «there’s no need to be rude, me: «i’m not being rude, i’m simply telling you in the clearest way possible that i would like to speak to anyone present at VW that is not you. Anyone will do.» Lo and behold, Abel picks up. SIGH.
3) I call the next morning asking if the work will be done that day. i ask for anyone, but abel. The woman is nice and says she’ll take care of it. again, i’m busy and the end of the day approaches so i call back to find out if it’s ready. person who answered, quite likely the most competent person i’ve spoken to (wish i’d had him initially). He says, «well, sir. the person that makes those kinds of repairs doesn’t work today. your car won’t be ready until monday.» it’s been there for two full days and again it’s near the end of the day and not a peep from them; no update, no phone call, no email, no telegram, not a single solitary effort to let me know i’d be without my car for the entire weekend so i could make arrangements. FML.
4) i ask to speak to a supervisor. apparently his name is david. i asked to speak with him on friday, then on saturday and each time was he’s not here, but he’ll call you back first thing in the morning. again, not a call or any other attempt to reach out. i got my car back today. guess what, no david and no call.
as i mentioned before, i’ve been a loyal VW customer the last ten years, but liars, polluters, and bad customer service to boot has me looking at BMWs. I’ve had well more than enough and this particular dealership VW of Alamo Heights has made my decision to abandon VW a relatively easy choice.

I see a common theme with this car dealership: lack of knowledge on what they are pushing online versus what they actually have in their inventory.
I inquired online about a car on their website today and was contacted within minutes from a member of the sales staff. She stated yes the car is here so I can come by anytime to check it out. So on my lunch break (about an hour after we spoke) I hopped in my car and went over there to take a look at it.
The sales member I spoke to came out to meet me and after we introduced ourselves she said «let me check with my manager on the availability» Alright then hmm I thought that’s what she did over the phone when she called all of an hour ago? So I stood there like a statue and watched her as she went down the endless corridor and disappeared from site. You know she was pulling the old let me check with the Manager gimmick probably meant texting her buddies, Facebooking whatever, anything but dealing with a human.
She eventually returned and said «sorry, my manager said it’s sold would you like to see another car?» I said no and left.
So probably two things going on here; complete incompetence and or the old bait and switch.
If you are even thinking of going there here is some advice:
1) Call them first
2) Ask to speak to a «manager»
3) Have the «manager» take an actual photo on their phone with a date/​time stamp in front of the car and send it over to you.
4) If you do go bring some water and a chair. They couldn’t even as so much as to offer me a sip of water or a seat while I stood there like a lost soul in no man’s land. Great customer service team!

I’ve been trying to get a hold of a finance person to get a pro-​rated refund of my warranty that I purchased on my car that I purchased at VW of Alamo Heights. I called so many times, even asked for the finance managers, 2 of them! no return calls. This is a problem!!! When you walk in to buy, they’re all there to serve. Once you purchased, they apparently don’t care anymore. So sad that a company would behave this way. Customer service should not end after you sign the papers! News flash VW of Alamo Heights!!! It’s also VERY important to maintain good relationship with current clienteles, else THEY DON’T come back. What’s worse, they tell all their friends about it! My next review will be at the corporate site. Get it right VW of Alamo Heights!!!

This is an update to my review concerning the purchase of a 2011 Golf. Today my front rotors were replaced after an attempt to resurface the passenger front didn’t meet expectations of the service technician. This made me feel good that the technician working on my car had quality control in mind and elevated his concern to Mr. Davila, who directed the front rotors to be replaced. To my surprise, both were replaced as the service manager informed me this is OEM recommendation, even though the driver side resurfacing was successful. I don’t like the rough start, but Mr. Davila is the right kind of manager to get service department where it needs to be. I may consider coming back for future services because of his efforts to make my situation right.

We are from out of town and our car broke down. I brought my car to the repair shop. Everyone, is very friendly and Michelle was great, she took care of us right away. Very good customer service.

After going to the website I saw an option to text. It’s easier to text while at work instead of being on the phone. Wanted to set up an appointment go 10k service. This option is a complete waste of time to set up for a service appointment. No where on the website did it say it was primarily for sales. Person i was texting was great took all of my info. Finally after going back and forth for about 15 minutes I was told my info would be passed to service and someone would contact my shortly. Fast forward 6 hours and still no call back. I decided to call the service department directly and the person said not to worry about an appointment and just come in. This place is busy and the last thing I want to do is sit around all day waiting for an oil change. I decided to download the app and make an appointment anyway for Saturday.
On Saturday something with work came up so u went in at 8:30 am to seeing I could get in sooner. Service advise was friendly. Was not able to get in any sooner. The car was pulled in at about 10am. 11:30 I was told the car was just detailed and was waiting for some updates to be completed.
10 minutes later the car was brought up and I left. As soon as I pull out the indicator for lights was still on. I bring the car back, they pull it back into the bay only to bring it out a few moments later and say all of the lights are on so there was nothing to worry about. A car with 9500 miles shouldn’t have any warning lights on. On top of that the car was not detailed like they said. Don’t get me wrong the car wasn’t dirty to begin with. The only thing they did was shine the tires. Would have been nice if they would have at least cleaned the windows to get the film off of them.
I then had to go to auto zone and start changing out light bulbs until I found the one that wasn’t reading correctly, which turned out to be a turn signal bulb. After reading the other reviews on here I don’t think I am going back here. I’m glad nothing more was wrong with the car, if they aren’t concerned about fixing a light bulb what else are they not willing to do.

Second time
Here to try and purchase a car. Slow service. Receptionist was literally painting her nails! They can’t find the cars they show us on the computer. It’s embarrassing. Also, they have green seat cushions and they’re all dirty. Worst car buying experience ever.

Val Panayotov was my sales person and made the car buying process painless. I researched the car online, inquired about it online, and let them know what time I would be there. As soon as I arrived, he came out with the keys and we were off for a test drive within minutes. I highly recommend working with Val if you want an enjoyable car buying experience.

I am extremely frustrated by the complete careless service I received here. First of all, I took my car in to get a lightbulb replaced and a state inspection. When I showed up to pick up my car, I waited about 15 minutes, then once my car finally comes around the corner I find out that they left my lights on all night so my battery had died and they had to jump it. Then, as I’m pulling out of the dealership I realize the same headlight that I came here for to be replaced STILL ISNT ON. Well, that’s another 15 minutes of waiting around only to find out the lightbulb wasn’t fully secure. Oh yeah, and then they need to jump my car again to get it started. THEN, the worker realizes that the old state inspection sticker is still on my windshield, so he proceeds to scrape it off and leave debris all over my dashboard. They did however offer me a free detailing, which was very generous… but I will never bring my car back here again, the service was absolutely unacceptable.

Love this place and the people. Charisse J in my 1# Service Advisor here at Volkswagen of Alamo H

Spoke with the service manager. I was given a rental vehicle since they were out of loaners. I would definitely give them another chance.
Only leaving it at three stars because of an issue I had getting the actual rental and not having the deposit amount on my card. If I was told that I would still need to leave a card for the rental that was provided by VW of AH, I would have been more prepared.
After dealing with that unpleasant lady the first time, I am glad that the next two visits (taking the car back and picking up the car) were better.
Again, I would give them another chance.

One the worst service departments I’ve ever been to. We bought our car here and the sales department was great but the service department need improvement. It’s really sad to have one department outshine the ours. We went in to let them look and our backup camera and the lady was so rude to me that I felt I had done something wrong. We will need to take our car services elsewhere.

I would honestly avoid the service here at all costs… I called ahead to make an appointment, and ask for a loaner. The scheduler transfered me to a service advisor and said they would have a loaner car for me to use for the day. I arrive to drop off my car, and guess what– no loaner car. I used the shuttle to get to work, since there was no other option; the driver drove scarily. It felt like we were going to get into an accident multiple times. I don’t get a call from the ‘service advisor’ helping me until 3 PM!!! She tells me that the diagnostic machine said there were things wrong but to ‘tear down’ to find out exactly what the problem was, that I had to pay $ 173. YES! $ 173!!! Never in my life have I experienced this. EVER. I told them to go ahead and do it because I wanted to know the problem-​in retrospect I shouldn’t have let them… She asked if she could have the car until the next day and I asked again about a loaner. No loaners. So I asked if my only option was to be car-​less– she got with the technician and apparently my car would be ready in 1.5 hours to pick up– weird, then why charge me all this money for ‘tear down’ and ‘labor’ then? The shuttle guy picked me up– again I thought I was going to die in the car… I get there, and have to wait LITERALLY 45 minutes for them to write me up a quote. The ‘service advisor’ goes over the quote with me, and she gave me a listing of things that totaled over $ 7,000. My car is not even WORTH that much. They listed my tires as failing, and needing replacement, to cost $ 662, but my tires are NEW! They listed another service and charging $ 1,270 to perform, yet parts and labor would cost a couple hundred dollars (per another mechanic). Worst service ever. I will NEVER come back here. Oh, but they did wash my car. If I could give negative stars, I would.

Great experience! Love our new Jetta, great service and great price! Mike was awesome in helping me and my husband get our first family car for us and our kiddos. Great people to work with and never felt pressured. I love vw and am happy they were able to get us a great deal and I traded in my bug, I was sad to see it go but I couldn’t have asked for a better experience to do so!

In a weak moment I made the mistake of allowing Vw of AH order a latch and connector piece for my car. I made an appt for this quick fix. Showed up and had to wait for parts to retrieve the part. Had a rude service writer tell me it was a three hour job. I asked her how she knew it would take 3 hrs without knowing what latch was involved. Got parts. They ordered the wrong part. Back to parts to wait to fix their mistake. No sorry. No thank you for your business. Tons of employees cruising around not paying attention to customers. Once again I learned only to have North Park VW service my car no matter how minor.

As an owner of a few businesses I take saving and negotiation skills as an asset and I don’t settle. I not only contacted all Texas VE dealers but I had begun negotiations. That said I not only didn’t have to do that with the actual REAL pricing here, my sales rep Michael Kraft and I talked by phone and text because I lived. 2 hours away but this dealership had more choices and better prices and deals than any other in TX.
Once I arrived I was shown more of the things the car could do and I got some good news so their financing got also was the best I’d worked with as far as trade-​in value and making the deal happen in the best way
Smoothest and easiest car buying ever. Best car I’ve ever owned. I got the convertible with all the toys available and no one could beat the deal.
And I am a tough buyer. Still I didn’t have to be. They simply had cars with more colors and gadgets and better pricing. It was a fast and painless deal when the other dealers simply were playing and I walked away because of it. I was ready to buy and they knew it so they played fair and got the sale.
Incidentally when I told the other dealers this THEN they tried to start going down. Too little too late and they still didn’t beat what VW Alamo Heights could do.
Sorry I can’t recall the helpful finance guy’s name too.
No tricks here like adding up the numbers wrong or doing a great deal then screwing around in trade-​in like other places.
I’m a savvy buyer but they took me seriously and it’s the best car buying experience I’ve had. Total service and better knowledge