John completely saved the day today! I had my Subaru at another(unnamed) Uhaul to have a trailer hitch installed and they called me the day of to let me know that they could not install it! Some parts issues that they didn’t do a good job explaining… any way I called Thunderbird and got John on the phone who went out of his way to go check on my car, got the ball rolling again, and I picked up my car same day! John exhibited tact, friendliness, and a genuine understanding of my predicament and willingness to help. I wish I could give him a 10 star rating. I hope Thunderbird knows what an amazing employee John is!