Caliber Collision

Bad customer service. My appraisal went up on 2 different occasions after the initial appraisal. I understand there could be a addt’l damage found but that was not the case. Two charges simply increased in price by coincidence. Anyways, i will never use them again. I used USAA by the way and that’s another story.

Great Customer service, not sure of her position but Christina was extremely helpful, knowledgeable, and very understanding. The quality of my repair was outstanding, thoroughly impressed with the entire staff and overall experience. I highly recommend this body shop!!!

Although my understanding is that other Caliber Collision locations and Caliber Collision has a good reputation and quality service, the location on Stemmons gave me a very bad experience. They LOST THE KEYS TO MY CAR, told me my car would be repaired in five days and it took over 3 weeks, I had to call constantly to get an update (The squeaky wheel gets the grease, in theory at least), and the gentleman handling my car I caught in a lie a few times. At one point they said they could not get my new car keys calibrated at the dealership right next door, because OTHER CARS WERE IN THE WAY. However, my understanding of cars is that they are the most mobile things around. That is why I bought mine Then they said they towed my car over there when they in reality pushed it over there in the street to the car.. In any event, they did do good repair work on my car, which is why I took it there, and why they earned the second star.

I came here with my fiancé because it was recommended by his insurance to fix a major scratch in the hood of his truck.
All I can say is what great service. Before they even took his money they offered to see if they could buff it out first. They did that for free and all that was left was a tiny tiny scratch.
That is a mark of a great business. They are here to help people, not just rob them of time and money like other auto places.
There are several around San Antonio & I know the one off Culebra is the same way. Highly recommend their service.

Worst service I’ve ever experienced. Took 2 months to get the parts in after they lost paperwork and forgot to order them. Then the day of the appointment we find out they ordered most of them wrong/​not everything that was needed. They even had pictures of the parts in question and never thought to compare them. They showed complete incompetence in the entire process from start to finish. Then when I refused to pay for the repairs not yet performed they acted like I was being ridiculous. I have no fair that the car will be finished within the week like promised.