U-Haul

I’ve used U-​Haul several times. I had an electrical issue with my trailer hook-​up. Took it in on a weekday and the technician tried to fix it. He tried fo about 30 minutes, couldn’t solve the problem. I guess they didn’t have enough people there, so the manager told him to set an appointment for the next day, which we did. I dropped it off, came back after they called me and told me it was fixed. When I went to pull a trailer the next day, the hookup didn’t work. I called them and they really seemed like it was no big deal to them. No apologies, just saying they will take another look at it. I went in the next day and again, no apologies, just another day of failing to do what they said they would do. I expected someone at some point to say «I’m sorry we made a mistake, we will fix it and make it right». I sat down in what appeared to be a mini waiting area (had 2 chairs and coffee maker that was turned off with no cups available). The manager-​Greg was talking to the worker about how his order is always wrong at Church’s Chicken. I’m there thinking, he needs to focus on getting his «orders» right. So, they finally diagnosed the issue on my third visit here. They offer to fix it on another day; that would be my fourth trip. I asked Greg if they could just fix it today since they told me it would only take 30 minutes. They tell me they couldn’t do it because they had other appointments scheduled, now there were literally no customers there and three workers (but my appointment was scheduled first?). It doesn’t seem like they have a clue on how to resolve problems and take care of customers. No thanks, I will pay someone else to fix the problem.

Be rest assured that this place is terrible. Run by a few morons that are too lazy to answer their phones. Making their rules based on what is more convenient for them than the customer. Terrible service is an understatement. Save yourself the grief and drive a little further to find more quality employees to provide you a service.

This place sucks. Never use this location. Or any u-​haul for that matter but this place suck on the real. I had 76 dollars on my gift card and already talked to someone from corporate that said I could cash it in there. I get there and the guy was rude saying «I ain’t cashing in shit» his exact words. So heed my advice go somewhere else

No fuss, in and put with a breeze. Greg helped us and even gave us a few tips. If we ruin into any hiccups I’ll let y’all know.

They don’t care about the customer! Will let you sit there waiting in line for 30 minutes and tell you that they can’t help you. As some of the other employees just walk from the back to the front doing nothing

I had to rent a truck for moving– I reserved online, and when I went to pick up the truck, I was in and out in less than 5 minutes. The workers were nice; they pushed the $ 14 insurance, which I opted for (it wasn’t THAT much) — I didn’t end up needing it in the end (no accidents). I returned the truck a little late and didn’t get charged extra. I would go back, based on how fast and easy the process was.

What do you call it when a dealer takes $ 500, 250 in credit and 250 in cash, and then reports they only collected $ 250 for an interstate trailer to transport a car from San Antonio to Cali? Now u-​haul district area wants my $ 250 plus fines! Are you freaking kidding? I told them I could show the receipt for the 250 cash from the dealer but they did not want the receipt! I call that theft! Now those jerks want me to pay $ 500! (250 plus 250 in fines!)

Manned by a bunch of a-​holes. Needed to purchase 1 item (moving blanket) and they had the doors locked at 4:55pm, not 5pm (their posted closing time). I told them I just needed to purchase a blanket, not a time-​consuming rental, they pretty much told me to get lost.
Oh well, found item at Harbor Freight a ½ the price anyhow.