Sunset Ridge

I’ve lived at Sunset Ridge since October and have loved it! Like anyplace there are a few things I wish I could change (like thicker walls) but the trade off with original hardwood floors and character like that is unbeatable. We live in a renovated unit with stainless appliances and it came with a washer and dryer!
Our apartment has lots of natural light and big living spaces. We like being so close to the center of town and have tons of shopping and dining options nearby. The clubhouse is a cool coffee maker and nice comfy couches. My favorite part is the fire pit that you can hang out at whenever. The pool is saltwater and 10 feet deep. We haven’t gotten to go swimming yet but we are really looking forward to it.

FIND AN ALTERNATIVE PLACE TO RENT IF YOU CAN… We have lived here since May 2015 and have been incredibly disappointed with the management company (Resource Residential), primarily due to their utter disregard for their tenants. Resource Residential is a relatively new owner of the apartment complex. Sunset Ridge is currently remodeling units as they come available — which we understand is their right and prerogative — but they are doing so without consideration of current tenants. Management provides no communication regarding when nearby units are scheduled to be remodeled, how long construction will take, if/​when harmful toxins such as paint and floor stain will be present, etc. We have been forced to spend four days/​nights in a one month period away from our apartment due to noxious fumes in our unit. Frequent maintenance issues have been a problem as well, in part because Sunset Ridge directs phone calls to a call center elsewhere in the country rather than a local representative. Maintenance issues are constant as the buildings are old. Our water has been turned off three times in one month now without notice, and none of our appliances functioned when we first moved in. Our living room & kitchen will not cool below 80 degrees in the afternoons in the summer, even with shutters closed and a thermostat set to 72 degrees 24 hours a day. Resource Residential also does not equip their onsite management with enough authority or knowledge and then fail to respond to significant issues. We have lived in apartments elsewhere in the country and outside of the US, and never have we experienced such a lack of communication or disrespect from a property manager. Yesterday, maintenance workers entered our apartment with no notice when we were not home in relation to a service request in the apartment below us. This was a direct violation of our lease and an invasion of our privacy. My hope in sharing our experience is that management will improve their actions for future tenants, but I strongly suggest that you look elsewhere for a rental in the area. We have tried more cordial measures time and again to no avail.

My sister and I lived at Sunset Ridge Apartments for a year in 459 B upstairs, and it was the most awful experience both of us have had living in an apartment. We were so excited to be a part of the Alamo Heights community, but after our year of living at Sunset Ridge, we will not live over there again.
The first couple of weeks we were very happy. We were especially excited about the vintage look, wood floors, black and white tile kitchen and semi spacious rooms. That all change very quickly when we started to notice cock roaches living in the midst of our space. A couple of cock roaches are not a big deal to us (even though we are girls), but I am not writing about a couple of cock roaches. It was constant. We alerted the property many times to get rid of the problem, and they would send someone to spray. The spray was NOT enough, and we explained that. After seeing that this was a disgusting problem, the apartment complex «bombed» our apartment building. That then left MANY dead cock roaches to clean up when we returned after 24 hours. It was APPALLING.
Let me explain further how disgusting the problem was. One night, while sleeping, my sister awoke to a crawling feeling on her legs under the covers of her bed. Alarmed, she threw the cover off to see a giant water cockroach crawling up her body. She flicked it off of her stomach and onto the wall. It then crawled to the floor, and she had to kill it– in the middle of the night. Nothing like a disturbing wake up call at 3am and it being a disgusting E. coli carrying bug.
We also had a bird stuck in our ceiling fan from the roof. We heard chirping constantly. When I called the front office about it, they told me they were currently busy. Sorry, but we can’t live peacefully with that crap added with the constant killing of cockroaches. We ended up taking the ceiling fan off, the bird flying around the living room, and eventually getting it outside. Needless to say, until we moved out, the cockroaches made their presence known very frequently and daily. If I could, I’d give a score of a 0 for these apartment. WE COULD NOT WAIT FOR OUR LEASE TO END AFTER THREE MONTHS OF LIVING THERE. THE CURB APPEAL AND CHARM IS NOT ENOUGH FOR THESE COCKROACH FILLED APARTMENTS. We also did not get out deposit back for made up «damages» and for a dirty kitchen when our parents even showed up to spotlessly clean the apartment. Complete crap.

great location and lovely vintage apartment. I haven’t had any problems with management or getting work orders taken care of. It is a old apartment complex though, and yes you hear your upstairs neighbors, so thats sort of annoying but to be expected with vintage hardwood. overall I like it here.

Loved the place. Hardwood floors, a great area, the response to issues was quick, the management was friendly, I would recommend the apts to anyone. The only thing I would recommend is living on the top floor, the hardwood floors do creek and you could hear them below I’m sure.

Nice property, lage kitchens, vintasge floors. No rodants or roaches

Good location. Safe neighborhood. But these apartments are about 61-​years old and not built to modern standards. Their make-​ready is terrible. I opened the refrigerator door for the first time and it smelled like road-​kill in the summer. I saw cockroaches and mice in my unit. You can hear your neighbors through the walls, very clearly. The interior paint is not well-​maintained. The so-​called ‘deluxe gourmet kitchen’ is a joke. Summer air-​conditioning bills seemed high to me. I was not impressed with the complex’s management. They seemed unfocused, drifting. A six month lease was all that I could take. I bailed. And I’m glad that I did…

After living in these apartments for 14 months, I can tell you that if you can get over the paper thin ceilings so you can hear every foot step of your college age upstairs neighbor. Its a beautiful apartment hardwood floors spacious kitchen, etc etc. HOWEVER, We recently reported that waste water was spilling out of a runoff pipe in front of the pipe. After being informed of this fact the management did nothing about it. Now the toilet doesn’t flush and the company is off on a three day weekend and we have to walk down to the gym to go to the bathroom. And I didn’t mention the cockroach infestation yet.