Stone Oak Vision Source

had a great experience. Dr Denison and staff were awesome.

The review describes my experience. Go elsewhere for decent care.

Just don’t do it the staff needs training when I got my receipt it had my wifes info on it and we have different insurance what a mess!

This optometry office is great! It was extremely easy to get an appointment on the day and time that I wanted and the wait was not very long. The MA (I think?) was exceptional, her customer service was on point and she explained everything she was doing and made sure everything was wiped down and cleaned before I used it. I really wish I had gotten her name so I could give her the recognition she deserves. I saw Dr. Lindsey Denison and she was extremely helpful and informative. Even though I Know that I do not have any vision problems, sometimes when I see optometrists, they often tell me I should get «reading glasses» and I’m never sure why because I never use them and never feel like I have trouble reading. Dr. Denison however reaffirmed that I have perfect vision and that I don’t need any sort of Rx which for me was nice because I didn’t feel like she was just trying to take any ounce of cash she could get from me. I trust this optometry group for any future eye care I will (hopefully never) need.

Great experience! Same day appointment, greeted when we walked in, 30 – 60 second wait time, extremely thorough exam, and amazing Dr. Denison! Beyond happy with our experience and will be patients/​customers for a long time. Almost forgot the tech that completed our visit was wonderful too. Go here! You won’t be disappointed and since we only get one set of eyes — you might want the best taking care of them for you!

Best eye care appointment we’ve ever experienced. Staff was very friendly and knowledgeable. They explained everything and were very thorough with the exam. Sad to think we will be moving out of the area before another eye exam is needed — just when we finally found the perfect place!

Dr Allison and her staff were very thorough in determining the reason for the trouble I was having with my vision. They explained every test and why it had to be run. I felt very at ease and confident with their ability to diagnose my eye issue. I am feeling much better and will definitely return for routine eye exams. I highly recommend Vision Source of Stone Oak.

These people are the BEST! I had an emergency at 7:00 pm on a Thursday night. A terrible scratch on my eye and one of the doctors met me at the office within 15 minutes of me calling. After that evening, they fit me into the schedule daily. They are compassionate and caring. LOVE Dr. Dickinson. I won’t ever go anywhere else for contacts, glasses, or my eye exams. Thanks Stone Oak Vision Source!

OK, I revise my initial negative review. The Dr is great. The staff is friendly, and very helpful. Clean and beautiful space.

I tried this clinic for the first time today and I was very impressed. As a call center manager for a healthcare clinic, my customer service expectations are pretty high, and Vision Source more than delivered. The front staff was wonderful, very pleasant and organized. I had zero wait time before the tech took me back and she was also very kind, explained each process thoroughly and pleasantly. Dr. Denison was awesome. She was friendly and quick without rushing, explaining my diagnosis efficiently and in layman’s terms. The staff member who checked me out was also very friendly and helpful. Fantastic clinic, very well run with caring staff.

Easy to schedule appointment when I wanted it, very thorough and friendly eye exam, and especially helpful assistance with choosing frames and lenses. I mentioned I had a chip

what’s great is that the eye exam service is streamlines and quick. Since I use this as my one stop shop they have all my insurance information on file, they have the latest prescription all already set! Christina was extremely helpful in helping choose out my perfect frame as well!

Great staff, great experience. I have been using them for about a 1.5 years. I have recommended Stone Oak Vision Source to several individuals.

I have been getting my glasses here for about five years every time I come so excited I get great help I loved Gloria and now I found a new girl her name is Christina she was fantastic and I love the selection of designer glasses I can always find some beautiful striking glasses here I love this place!

Beware of this place! My family has been coming here for 3−4yrs now. I have noticed a change in the level of service over the past year and a half. But what sparked me writing this review was due to this recent incident of them incorrectly ordering my sons glass 3x’s.It has taken them two months and three orders for me to receive the correct pair of goggles for my son. We ordered them for spring football and never got a chance to wear them. I barely received an apology and no offering of a discount on future eyewear or services. Really? Luckily my husband and I got LASIK surgery in December because I will be looking for services for my kids very soon.

Wow, this place just keeps getting worse for me.
1. There is a great deal of miscommunication that goes on between staff and between staff and customer. Get everything in writing and know who you are talking to!
I was quoted one price on the phone, go in for an appointment and get charged three times as much. Receive a call saying my contacts are ready, then go to pick them up and they aren’t there. No one take responsibility for the miscommunication, and the customer is left to stand there looking like a dope.
2. Up-​to date technology? hmm, unless you are in the business I’m not sure anyone can claim they are up to date. They have fancy equipment there but I don’t know how much is necessary. I’m in the medical business and I know sales reps can sell you anything to make it look like you are fancy and know what you are doing with high-​tech equipment.
3. This also goes with number 2. Poor customer service. I get called back, an assistant does a bunch of exams with all this equipment, says 2 words to me through the whole 15 minute session. She doesn’t tell me what any of the tests are for or what any of the results are. Then, the doctor is the same. No questions trying to get to know me as a patient. Again, no explanation about the tests I just went through and then tries to sell me another test for $ 30. Um, no thank you. So, at my follow up visit, the doctor didn’t even bother to come into the room or see how everything is working, which really bothered me because I came in because the pair he gave me was very painful.
4. They are expensive for glasses and contacts. Why in the world would you need to pay more for the exact same box of contacts at one place than another? They charge $ 30 for a box and another place in SA charges $ 15 for the exact same thing.
I can’t find a saving grace for this company. It’s just pure frustration dealing with them. Save yourself the headache and avoid at all cost. There are too many other options to be a patient with a company that doesn’t value your time.

THE WORST CUSTOMER SERVICE I HAVE EVER RECIEVED! I called 4 times to order contact lenses. Each time I called I spoke to a different person who each gave me a different excuse as to why my contacts had not been processed. One time I called they left me on hold for over 7 minutes after I explained my issue and they never followed up with me via call back. I never received an apology and no one ever took ownership! Prior to this request I had done all orders and exams through the Alamo Heights Vision Source (over the past 10 yrs) and had never come across any issues. I live 3 miles from the Stoneoak location but given the customer service I received here I will gladly drive the 36 miles round trip to deal with Alamo Heights location.

I was a little sad that it took a while to be seen, but seeing that there were two emergencies I can understand that.
The doctor and staff were very good. Most appointments I feel like it’s «get in, get out», but in this case I learned a little more about my eyes and even though the staff had to deal with two emergencies it also seemed like I was patiently taken care of.
I had to pay out of pocket this time around, but hopefully next time won’t be so bad. And I got a new pair of glasses, which I needed. Though the frames were a little more than what you could get at Walmart, these will more than likely last me a long time and I needed to treat myself a little.
Definitely recommend!

Have been a customer for several years and they have always been very helpful, prompt, and very customer oriented.

There are many pros, and just a few cons.
Pros: It was easy to make an appointment and a lot of weekend availability. They accept HumanaVision. Very short waiting room time. They know their prices are high for glasses/​contacts and don’t pressure you into buying them there. Up to date technology and equipment.
Cons: It’s expensive. They require a follow-​up appointment in order to get your contact prescription.
I liked them enough to recommend them to my husband.