Sirianni Automotive Service

I want to break this review into two parts. A review for the owner and a review for the technician.
First the technician:
Once the work was complete on my vehicle, I collected my keys and jumped into my truck to find my inner cabin air filter (for my air conditioner) sitting in my passenger seat… I was having my radiator replaced. This doesn’t involve touching the inner cabin air filter. I asked why it was sitting there and the tech told me that he pulled it out because he had turned the air conditioner on and it wasn’t cooling well enough while he was driving my truck around (to test the radiator) so he pulled it out… He asked if I wanted him to put it back in and I told him not to bother. I went out and checked under my hood at this point. Inspecting the new radiator, 5 out of 6 of the screws were not tightened at all and the fans were loose! After tightening the screws, I tried to lower the hood to find the clip to hold the support bar was missing. When I pointed this out the tech said, «it was like that»… It wasn’t… In short, I would never let this technician work on my vehicle ever again!
The Owner:
PROPS TO THIS GUY!!! He was right there beside me and the technician quite quickly when I started pointing out all of these problems and he helped me in every way he could! He didn’t buy what the tech was saying at all! He immediately ordered the replacement clip for my hood from Honda and paid for it himself. Also, as a result of some misinformation I was given about having my radiator replaced under warranty, he essentially apologized for his employee giving me some bad info and only charged me half price.
In short, the owner, Mr. Sirianni, struck me as a straight up good person who was wanting to run a good business and do the right thing for his customers. The particular technician of his who worked on my vehicle that day was lazy and piss poor at his job.

Awesome service. They’re extremely helpful, honest, and straightforward. There’s a reason they have such high reviews. Definitely recommend– from now on, they will be my go to.

These guys are great. Got in a fender bender Sunday. Took it in Monday afternoon and it was done Tuesday. Would have been 1 but they had to order a part they didn’t have. Super nice people and the price was very reasonable. Even replaced one of my break lights for free. My only «complainant» is that they said they would let me know when my car was done and an hour before they were to close, I still hadn’t heard from them and I called and they said, «oh yeah it’s been done.» Haha well that would have been nice to know. Other than that no complainants. I’ve already recommended to my co-​workers.

Let me start my review by saying that the folks at Sirianni are very friendly– that is why I’m giving two stars. I made an appointment 8 days in advance (had to take time off work) to take my car in to get the A/​C fixed. I dropped my car off at 8am and called at noon to see if they had looked at it. I was told they were working on other cars. That’s fine. I’m glad they were busy as I’m a fan of supporting family/​small businesses. I called again about 4:45 to see if they had looked at it and was told they’d need to call me back. I received a call about 30 min later describing the issues with my A/​C and they let me know they wouldn’t be able to write up an estimate that night. They followed up the next day with an estimate of over $ 2K to fix my A/​C! I took it elsewhere the following day and got my A/​C fixed, radiator hoses replaced, coolant flushed, and oil changed for ¹⁄₃ of the price that Sirianni quoted to fix my A/​C.
As I stated in the beginning of my review, everyone at Sirianni was very nice. This may have just been a missed opportunity. That being said, I won’t be going back.

I’d give them 10 stars if I could. Nice, fast, honest, helpful. Do not hesitate or spend time looking for another garage. They loaned me their truck so I could get around while work was being done. They gave advice on transferring title and registering vehicle. A great find in San Antonio, I highly recommend.

I would trust Louie Sirianni and his wonderful family with my car, my credit card, the keys to my house and my child. This is the most honest, reliable, professional group of people I have ever had the pleasure of doing business with. Car repairs are never fun, but they are much better when you know that you are not spending one cent over what you absolutely need. Did I mention they have NEVER kept my car overnight? In and out in one day. I love the Siriannis and feel so lucky to have found them.

So, I’m of the party of «if your car is still driving, it still works and doesn’t need to be fixed.» This (apparently) isn’t a great attitude to have and it ends up putting me in the position of needing to get my car fixed QUICK and NOW.
Sirianni Auto is a few blocks from my parents’ house, so it’s always been there in my periphery. Recently, when my car started making noises and a few of my friends said it sounded like the brakes, I did the logical thing and ignored them. A few weeks later, when people could hear me braking miles away, I finally decided I needed to take the car in ASAP. I was waiting in the parking lot when Sirianni opened on a weekday morning. I explained to them that the car was making a noise, and I needed it fixed pronto. I went to work and received a call a few hours later from Louie Sirianni explaining what was wrong with the car. They had my brakes fixed and car out of the shop by the end of the day. I also had my 100K checkup there, which was as pleasant an experience as scheduled auto-​maintenance can be.
I feel extremely comfortable with Sirianni. As it’s a family-​run business, they all seem like they’re there to help you out rather than just take your money. I’ve never been upsold for something I don’t need, and Louie Sirianni has always been extremely helpful and explanatory with me. As I’m not really a «car person» (could you tell?), I feel like I’m a solid target for upsells for blinker fluid and the like, but I have 100% trust in Sirianni Auto and will continue taking my car there until we develop hoverboard technology and I don’t need it anymore.